Technical Account Manager, Wingspan
$130-160k
OTE
+ Target equity package
More information about location
Payroll platform for independent contractors
Open for applications
Payroll platform for independent contractors
21-100 employees
Open for applications
$130-160k
OTE
+ Target equity package
More information about location
21-100 employees
Company mission
To provide independent workers, self-employed professionals and freelancers with the platform they need to handle their business with confidence.
Role
Who you are
- 4+ years of experience in a client-facing role such as Account Management or Customer Success, preferably at a SaaS startup
- Proven experience working in a fast-paced, high-growth startup environment
- Foundational understanding of finance/accounting workflows and concepts, such as invoicing, payments, and compliance
- Bachelor's degree or equivalent practical experience
- Exceptional organizational, project management, and time management skills
- Ability to anticipate customers’ needs and position product solutions accordingly
- Excellent verbal and written communication skills as well as interpersonal skills
- Ability to operate effectively within a cross-functional team or as an individual contributor with minimal supervision
- Must be authorized to work in the United States. At this time we are unable to transfer or sponsor visas
What the job involves
- Wingspan's Technical Account Manager will be on the frontlines working to establish partnerships with Wingspan customers, and act as a liaison between customers and our internal technical teams
- You’ll be partnering with Pre-Sales teams to identify, prioritize and build financial solutions for existing customers so that Wingspan continues to scale with their needs
- You will act as the technical and financial subject matter expert for our customers, and design solutions that address the customer’s needs through Wingspan and partner integrations
- You will partner with Post-Sales teams to drive Product, Design and Engineering teams’ roadmaps to evolve Wingspan to better serve our customers at scale and offer increasingly higher value to the customers
- You will define the customer’s financial & technical success criteria from onboarding through activation and expansion
- You will represent Product, Design and Engineering externally and will operate with deep conviction and understanding of Wingspan's technical capabilities
- The role requires technical skills necessary to understand and educate on robust payments and accounting features, and integrate them across all the touch points and surface area of a customer
- This role will be based in New York City and will have a hybrid work model that consists of a combination of onsite and remote work expectations
- This model is designed to provide our employees with an optimal balance between in-person collaboration and the convenience of remote work
- We believe this approach fosters a more productive and engaging work environment while supporting our commitment to employee well-being and work-life balance
- Please note that the specific onsite and remote work schedule will be established based on the requirements of the role and the needs of the organization, and remain subject to Company discretion
- The Company reserves the right to modify its in-person and remote work policies and expectations
- Work closely with the Pre-Sales and Post-Sales teams, effectively communicating Wingspan's workflow automation features and benefits to customers by delivering tailored product demonstrations
- Work with customers to problem-solve technical hurdles, and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options
- Via customer discovery, you will assess customer requirements for expansion of their Wingspan partnership, and determine Wingspan fit through use-cases, cost-benefit/ROI analysis, and technical competencies
- Work directly with onboarding specialists to support more complex technical & accounting implementations of Wingspan
- Be a subject matter expert across our integration partners (CRM, ATS, Ticketing, HR, Accounting), partnering with Sales, Product and partners to advocate for integration development in-line with customer needs
- Propose effective product implementations for customers with a deep understanding of the full range of integration and configuration options
- Support technical documentation and maintenance of our internal knowledge base for customer use cases and best practices
- Partner closely with the product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
Our take
Roughly one-third of US workers performed freelance work in the last year, with the number of companies relying on the work of independent contractors continuously rising, placing their services in high demand. Yet freelancers still face many issues when it comes to working. Things like payroll, insurance, and tax are aspects that are quite straightforward for those who are employed, but far more complicated when working independently.
Wingspan is a payroll platform created to solve some of the common financial challenges often faced by freelancers. While there are many other platforms offering a similar service, Wingspan stands out by being an all-in-one platform, replacing a number of tools that businesses typically utilize when it comes to paying and onboarding freelancers.
Due to its differentiating features, Wingspan has witnessed steady growth and has more than 20,000 members as well as hundreds of enterprise clients, and is on track to surpass a billion in contractor payments by the end of the year. Because of Wingspan's ongoing success along with the help of investors, the company is now in a position to expand its workforce to keep up with the demand for its services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jul 2025
$24m
SERIES B
Mar 2023
$14m
SERIES A
Total funding: $41.5m
Company benefits
- Unlimited PTO
- Stock Options
- Medical Insurance
Company values
- Members first: We’re focused on serving the ever-evolving needs of our members. This means continually building new products and services that actually help our members work for themselves the way they want.
- Shared purpose: We are stronger together. With the shared experience of working independently, we understand the value in building a common community that can advocate, connect, and support one another.
- New standard: We believe the definition of work is outdated, and it hasn’t kept up with the independent workforce that is only continuing to grow. We designed Wingspan to be the essential everything our members need, all in one place.
- Make magic: We’re challenging the existing assumption that choosing to work for yourself means living with uncertainty and chaos. Wingspan provides freelancers with confidence, stability and flexibility with a freelancing experience that simply works.
Company HQ
Midtown Manhattan, New York, NY
Leadership
Anthony Mironov
(CEO)Previously worked as a Private Equity Analyst at Fortress Investment Group and as a Private Equity Associate at Clarion Capital Partners.
Greg Franczyk
(CTO)Previously served as the CTO at Madison Logic. Also worked as an Engineering Manager at Google as well as the Web Engineering lead at The Washington Post.
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