Senior Customer Success Architect, OneTrust

• Demonstrated ability in leadership, mentorship, and organizational behavior
• Strategic thinker with the ability to quickly learn and apply new concepts, business models, regulations, and technologies
• Strong aptitude for communicating complex business and technical concepts using visualization and modeling aids
• Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders
• Demonstrated expertise in customer-facing privacy and security consulting, implementation, and advisory roles
• Excellent written and verbal communication skills, including strong presentation abilities
• Ability to work independently, prioritize, multitask, and perform effectively under pressure
• Familiarity with privacy, ethics, security, compliance, or sustainability concepts, standards, processes, and issues
• In-depth knowledge of OneTrust products and their application in managing business operations
• Experience with cloud architecture, multi-tenancy, and multi-tiered infrastructure
• Technical skills in cloud architecture, containerization, scripting, and database management
• Experience with large-scale, technologically complex accounts
• Understanding of public cloud infrastructure (AWS, Azure, Google Cloud)
• Certifications such as CIPP/E, CIPM, CIPP/US, CIPT, FIP, GRCP, GRCA, CRISC, or CTPRP
• BA/BS in a related subject is required
• 4-6+ years in a role within software consulting or related experience
• Effective communication skills. Proven success in and genuine enthusiasm for working with technical teams
• Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)
• Practical experience in troubleshooting software and web services
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
• Strategic thinking, problem-solving, and decision-making capabilities
• Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
• Experience within the Technology/SaaS industry
• Experience in using software for reporting and task management such as Salesforce preferred

Desirable

• The Customer Success Architect (CSA) role is a strategic advisor within our Privacy/GRC/Compliance product portfolio
• We are looking for passionate technical experts with significant industry experience to help ensure strategic success and achieve value while engaging with our portfolio of selected OneTrust customers
• Specifically, here we are looking for an architect that fits into our ‘GRC & Security’ Cloud
• The global threat landscape continues to evolve each day, bringing new and unexpected risks to people and organizations
• In the face of continuous cyber threats, global crises, and natural disasters, a company’s organization and supply chain must stay resilient
• We need someone who can advise them on the challenges they will face and how to overcome them as they look to use OneTrust to meet their business outcomes
• The grade level for this position would be determined based on an individual candidate’s skills and past experiences as they align to the role’s leveling guidelines
• Establish Trusted Advisor status with senior business and technology leaders
• Develop and present strategic application and architectural design documents leveraging OneTrust best practices
• Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs
• Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures
• Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance
• Collaborate with external teams to align roadmaps and technical architectures with strategic business goals
• Translate and implement strategic needs into practical OneTrust technology-driven solutions
• Proactively identify and analyze strategic issues/obstacles and recommend appropriate courses of action
• Effectively present to both implementation teams and C-level executives, earning their trust
• Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges
• Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards
• Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery
• Engage with customers to build long-term strategic relationships and ensure ongoing success
• Mentor less experienced team members and customers to enhance their strategic skills and understanding
• Establish structured feedback loops with customers to continuously improve OneTrust products and services