Staff Site Reliability Engineer, Docplanner
+ Share options plan after 6 months of working with us
Booking platform and management software provider for doctors
Be an early applicant
Booking platform and management software provider for doctors
1001+ employees
Be an early applicant
+ Share options plan after 6 months of working with us
1001+ employees
Company mission
To make the healthcare experience more human, via free doctor reviews and bookings for patients, and practice management tools for doctors.
Role
Who you are
- Have a solid technical background related to the cloud infrastructure and the whole SDLC process
- Can support and unblock engineering teams in complex technical discussions
- Approach reliability initiatives with a lean, proactive, and value driven mindset, balancing impact and long-term sustainable development, with a strong accountability for delivering high-quality solutions
- Have a strong experience in working with web applications and a holistic understanding of complex systems
- Have a strong relational database expertise
- Have proven experience of working with AWS, Kubernetes, IaC
- At least 4+ years of experience in SRE practices: observability and monitoring (preferably DataDog), incident management, performance and costs improvements, hands on SLO implementation
- Experience in cross-team initiative and creating buy-in for technical initiatives
- Believe in continuous learning and improvement
- Have experience not only designing/implementing/delivering high-quality and impactful solutions, but also guiding and mentoring less experienced engineers
What the job involves
- In the Platform team, we believe in empowering our engineers and product teams by building exceptional platforms designed with a product mindset. We embrace the Platform as a Product approach, treating our internal platform as a user-centric, continuously evolving product that delivers real value.
- This means focusing on reducing cognitive load, streamlining workflows, and aligning closely with business needs to accelerate innovation and improve developer experience and autonomy. We prioritize reliability by building resilient platforms that consistently deliver high availability and performance, enabling our teams to innovate with confidence
- As a Staff Site Reliability Engineer, you will be fully empowered and accountable for driving impactful, complex, company-wide, and cross-area technical initiatives—ensuring robust, scalable solutions with exceptional operational standards
- You will actively collaborate with the Engineering Manager (LinkedIn), shaping not only the strategic direction of our Platform area but also influencing the broader company’s technology landscape
- Reporting directly to the Head of Internal Platform / Engineering Director (LinkedIn), you will play a key role in continuously enhancing our systems and mentoring technical leaders across teams
- We are committed to ownership, proactivity, continuous improvement, open feedback, and working efficiently towards our goals
- This role provides an opportunity to actively contribute to the technical direction of the area, and impact the entire organization
- At Docplanner Tech, our core stack features are Elastic, Vault, MongoDB, MariaDB, Postgres, MSSQL, RabbitMQ, .NET, PHP, Go, Python, and modern JavaScript frameworks like Vue.js and React Native—all running on Kubernetes in AWS
- Hands-on experience with several of these technologies is essential, as this role is deeply technical and process-oriented
- In addition to strong technical expertise, excellent communication skills, and a track record of shaping technical and process decisions are crucial to support and influence engineering teams effectively
- Lead and drive technical initiatives that impact company and area-level directions
- Actively partner with your Engineering Manager counterpart and all engineering teams across the entire tech
- Provide accountability for all the technical initiatives led
- Work closely with the technical leaders of the area and the company to develop an effective technical strategy
- Act as a point of reference for our Engineering teams, especially regarding Reliability, Resiliency, High Availability, Scalability, Observability, Performance, and Incident Response
- Provide technical guidance, mentorship, and coaching inside and outside the team
- Actively take part in the incident response and management process
Our take
Healthcare platform Docplanner has become a major player in the European healthtech market in the decade since it was founded. The company offers a suite of administrative tools for 30M patients and around 2M doctors worldwide, including workflow digitisation and appointment booking services. The company currently operate in 13 countries, hit Unicorn status in 2021, and has been riding a recent wave of digital transformation and workforce overburdening in the healthcare sector which has spurred on demand for precisely the kind of services they provide. So it’s safe to say business is going well.
What is most compelling about Docplanner’s business journey has been its long-brewing competition with their direct competitor, the fellow Unicorn and better-funded Doctolib. The tête-à-tête with this French/German rival has seen both parties making aggressive European expansion with national acquisitions - Doctolib in Italy, France, and Germany; Docplanner in Turkey, Poland, Spain, and Latin America. With Docplanner’s 2021 acquisition of German parallel platform Jameda, however, they are making moves on Doctolib’s home turf. The company has also acquired MyDr, a leading Polsih tech solutions provider.
These broad consolidation moves represent a maturation of the healthtech market which will serve both competitors well. Docplanner is certainly a key and aggressive contender in this race - and this company isn't going anywhere any time soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2019
$93.6m
SERIES E
May 2017
$17.6m
SERIES D
Total funding: $146.4m
Company benefits
- English classes
- Stock Option plan
- Free health insurance & wellnes Ifeel platform (unlimited)
- Corporate access with Andjoy colaboration
- Off days package
- Additional paid holiday on your birthday to celebrate with your loved ones or to have a self-care day!
- Flexible working hours
- Working from home policy (up to 3 days per week)
Company HQ
Czyste, Warsaw, Masovian Voivodeship
Leadership
Mariusz Gralewski
(CEO)A Computer Science graduate from Warsaw University of Technology.
Luca Puccioni
(CEO)Previously Vice President and Chief Sales Officer at Groupon, he subsequently worked as Director for Southern European Sales at HomeAway.
Lucek Samulowski
(CPO)Previously Senior HR Business Partner at Unilever, he went on to serve as Head of HR at GoldenLine Sp.
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