Senior Operations Analyst, Hims & Hers
Care Operations
$110-125k
+ Equity + Stock options
Multi-specialty telehealth platform
Be an early applicant
Multi-specialty telehealth platform
1001+ employees
Be an early applicant
$110-125k
+ Equity + Stock options
1001+ employees
Company mission
To help the world feel great through the power of better health.
Role
Who you are
- 6+ years of experience in operations and/or analytics, preferably at a high-growth DTC company or consumer marketplace
- Proven track record in analytical and operations role within a rapidly growing company: balancing data-driven quantitative and qualitative inputs for rapid decision-making and execution
- Strong business acumen, written and verbal communication skills; proficient with presenting to cross-functional, technical and non-technical stakeholders in easily understood formats
- Thrives and adapt in a fast-paced, high-growth and rapidly changing environment
- Demonstrated leadership abilities and a collaborative mindset, with a passion for mentoring and supporting the growth of team members
- Advanced proficiency in data manipulation, statistical analysis, and data visualization using tools such as Excel, Looker, and Tableau
What the job involves
- Operations Analysts deeply understand the day-to-day performance of the Care Operations Team’s operations and business. They gather, interpret, and use data to improve processes and optimize results within the Care Operations Team
- Reporting to the Senior Manager of Business Operations, you will surface insights that drive key initiatives and process improvement to ensure a world-class experience for both patients & providers. This role is highly collaborative and cross-functional
- Consistently lead complex data analyses, uncovering trends and patterns to provide valuable insights into the 'why' behind these trends. Develop data-driven strategies and recommendations to shift these trends and improve overall business performance
- Monitor business performance and overall Care Operations KPI health on a daily basis to identify and mitigate issues/opportunities that are highlighted in the data. Work cross-functionally (with Product, Customer Support, Medical Affairs) to address those issues and opportunities
- Identify, analyze, and present complex data findings, trends, hypotheses, and actionable recommendations to Care Operations leadership and stakeholders, effectively conveying insights to both technical and non-technical audiences (including SVPs and Medical Directors)
- Measure impact of solutions after launch, share impact and opportunity to iterate with cross-functional teams, and follow-through on results to ensure metrics reach a steady state
- Collaborate closely with the internal Medical Affairs team, offering expert support, resolving complex technical issues, and driving improvements to enhance the provider experience
- Lead the improvement of patient care efficiency by monitoring visit queues daily, identifying trends, and working with Clinical Operations to ensure sufficient marketplace balance
- Lead ad hoc requests for data and reporting needs outside of available dashboards for Care Operations and other cross-functional teams (Product, Medical Affairs, Growth)
- Cultivate a collaborative and constructive team environment, exemplifying a low-ego, high-humility, and partnership-oriented approach
Our take
Hims & Hers is a direct-to-consumer brand made for men and women, offering products for skin care, birth control, erectile dysfunction, hair loss and more. The company aims to create an open and honest culture of care that is accessible for everyone, no matter who you are or where you live.
Hims & Hers approach healthcare differently through a telemedicine approach combined with a comprehensive wholesale and branding strategy. This allows customers to get diagnosed and treated at a lower cost and with greater convenience whilst the company simultaneously increases customer brand's presence across the US.
The company is increasingly focused on becoming a modern healthcare brand, and has a huge addressable market to go after. Recent launch of an app has helped the company grow significantly. Further, it is focusing investment into platform infrastructure and the development of partnerships with physical stores including retail giant Walmart, as well as continuing to launch new products such as its range of volumising shampoos.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2019
$100m
LATE VC
Jul 2018
$50m
SERIES B
Total funding: $197m
Company benefits
- Dental insurance
- Maternity & Paternity Leave
- Gym Membership
- Commuter Checks & Assistance
- Work from home opportunities
- Health insurance
Company HQ
Marina District, San Francisco, CA
Leadership
Andrew Dudum
(CEO)Previously co-founder of Atomic, Homebound, Terminal and Bungalow and Investor & Advisor at Stable Auto, TalklQ, and Mira Technologies.
Hilary Coles
(Senior VP Brand & Innovation)Previously earned an MBA from the Kellogg School of Management at Northwestern University.
Jack Abraham
(Investor)Founder and Managing Partner of Atomic. Co-Founder and Investor at Replicant, Raydiant, Bungalow, Homebound, Terminal and Zenreach.
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