Onboarding Lead, Mercury

$91.7-127.4k

+ equity (stock options), and benefits. Salary is dependent on location. Salary for Canadian employees : CAD 92,700 - 115,900

Mid and Senior level

New York

San Francisco Bay Area

Remote from Canada, US

Banking services for startups and small businesses

Job no longer available

Banking services for startups and small businesses

1001+ employees

FintechB2BBankingFinancial Services

Job no longer available

$91.7-127.4k

+ equity (stock options), and benefits. Salary is dependent on location. Salary for Canadian employees : CAD 92,700 - 115,900

Mid and Senior level

New York

San Francisco Bay Area

Remote from Canada, US

1001+ employees

FintechB2BBankingFinancial Services

Company mission

To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.

Job

Company

Role

Who you are

Have 3+ years of experience leading queue based teams, either in the Risk space or in an adjacent role
Have experience in Risk, or have the confidence and desire to learn something new
Have a strong ownership mindset. Set high standard of excellence both in your own work and your teams work
Know how to logically problem solve with a goal of making product, teams and processes more efficient
Top notch written and verbal communication skills - exhibiting a strong executive presence and ability to write with clarity and purpose
Have outstanding attention to detail and excellent time management skills
Be comfortable juggling multiple projects, focus areas, and priorities
Have a passion for leading teams and aiding career development in a non defined space
Lead with empathy, trust and understanding and create a safe space for feedback
Delight in providing an exceptional customer experience
Comfortable leading in an environment that is constantly changing and growing

What the job involves

As people manager on the Onboarding team, your role will consist of managing a team of specialists, including their day to day success and overall growth
You’ll also help the team scale by creating efficient processes, bringing forward creative product solutions and overseeing the execution of projects that help us achieve our goals
You’ll play a key role ensuring that the team is supported to tackle the day to day and in empowering the team to adapt quickly in a changing environment
Help hire and manage the day to day for a team of Onboarding Specialists. Day to day tasks may include monitoring metrics, answering questions, handling escalations and helping the team navigate challenges and ambiguity that may arise
Ensure your team is efficient and competent by conducting regular 1:1’s focused on providing feedback, setting goals and building confidence
Support your teams growth by identifying development opportunities and dedicating time for career development conversations consistently
Be fluent in Onboarding team KPIs and use them to effectively manage your team and help Onboarding consistently deliver on our goals
Proactively identify product gains at scale and surface product feedback, communicating and working cross functionally with EPD partners
Effectively manage projects and drive forward results, both with internal stakeholders and third party vendors
Help set the vision for the team by contributing to bi-annual KPI discussions and owning relevant projects that support our teams broader goals
Take ownership of your work by proactively identifying needs of the team and creating and managing projects with limited supervision
Contribute to monthly and quarterly business reviews, both reporting and presenting

Our take

Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.

Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.

By prioritizing user experience and offering a free service tier, Mercury has attracted over 200,000 businesses and achieved a $3.5B valuation as of 2025. As a rising unicorn in the stagnant world of startup banking, mercury is backed by substantial funding and poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

50% employee growth in 12 months

Glassdoor (4.5)

Trustpilot (4.1)

Company

Funding (last 2 of 5 rounds)

Mar 2025

$300m

SERIES C

Jul 2021

$120m

SERIES B

Total funding: $450.9m

Company benefits

Health, dental, & vision
12+ weeks of paid parental leave
$600 USD custom WFH equipment setup
Unlimited vacation policy (with a mandatory minimum)
Annual $1K learning & development budget
Paid 6-week sabbatical after the 5-year mark
Weekly $100 food budget
Monthly $100 wellness budget
Monthly $50 cellphone reimbursement
Pet-friendly offices with free tea and beverages, plus lunch and snacks
Unlimited vacation policy (with a mandatory minimum)
Retirement matching up to 4% of base salary (401K/RRSP)
Inclusive fertility, hormonal health, and family-forming benefits through Carrot Fertility

Company HQ

SoMa, San Francisco, CA

Leadership

Jason Zhang

(Co-Founder & COO)

Jason graduated from Stanford University with a Bachelor of Science in Biology before spending over 4 years at Heyzap in Business Development.

Immad Akhund

(Co-Founder & CEO)

Immad graduated from the University of Cambridge with a Masters in Computer Science. He then worked as a Software Developer at Aquila and Bloomberg. He also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.

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