Client Account Manager, AND Digital

• Previous experience working with clients or senior stakeholders to ensure high quality delivery
• Experience and passion in the digital tech space
• Strong interpersonal skills are paramount for this role to build trusting relationships with your clients and colleagues
• Problem solving: Ability to use creativity, reasoning, past experience, information and available resources to resolve client issues
• Adaptability: Ability to adapt to changes and manage multiple tasks. Ability to adapt to each client style and adjust to changing business surroundings is important
• Listening skills: Ability to listening to your client, put yourself in their shoes to understand their perspective and empathise with them
• Communication skills: Ability to articulate clearly and positively the message you want to deliver to your client or colleague. Ability to give difficult messages without breaking the trust build with the client or colleague
• Time management: Ability to multi tasks in order to deliver on time your commitment to each individual. Ability to demonstrate that you are highly reliable
• Detail oriented: Attention to detail is essential for planning and financial management

Desirable

• As Client Account Manager you will play a strategic and pivotal role, managing the end to end relationship between AND Digital and its clients
• The Client Account Manager is responsible for monitoring happiness and performance of the project team and acts as point of contact with the client to review performance, satisfaction and discuss future needs
• Ensure that the service delivered to both clients and AND Digital’s people results in a great experience all round
• Manage an average portfolio of 3 clients as you will be required to spend 4 days per week on client site
• Build relationships with stakeholders and AND Digital’s people you will be responsible for swiftly resolving issues raised by the stakeholders or AND’s people
• Build and source a team for the client, depending on the needs and skills of our people
• Manage onboarding, rotation, holidays, training, and working with clients to forecast new requirements
• Be the first point of escalation for delivery issues and represents delivery at customer meetings
• Manage the NPS, measure performance and client satisfaction on a quarterly basis
• Support account growth and relationship development planning
• Advise clients on AND’s services and make recommendations that solve their needs