Global Strategic Customer Engagements Senior Associate, ServiceNow
Elevate
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Ideal candidate with 3+ years total work experience and 2+ years (post higher degree education) in strategy consulting, preferably at a top-tier consulting firm, in a tech strategy/ops function, or similar experience with exposure to the software industry and/or corporate strategy & business development
- Desired degree (BS/BA or MS/MA) in Business, Engineering, IT, or a related discipline
- Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in slides (both senior executive and customer-facing deliverables)
- Advanced MS Excel spreadsheet skills and Advanced MS PowerPoint skills
- Demonstrated cross-functional Program/Project management skills including planning, scheduling, monitoring, and stakeholder reporting with multiple tasks in a dynamic environment
- Self-starter who thrives and can multitask in a fast-paced environment:
- Must enjoy working in a highly collaborative environment
- Continuous improvement and growth mindset
- Problem-solving, conflict resolution, active listening, and time management skills
- Experience in matrixed management environments, with strong stakeholder management skills
What the job involves
- Reporting to the Head of Growth Strategy, Global Strategic Customer Engagements (Elevate), the Global Strategic Customer Engagements (Elevate) Senior Associate will be joining a team, focused on driving high-impact global strategies that support ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale
- The team works cross-functionally with senior leaders across the business and offers a supportive and fast-paced learning environment to thrive in
- This role will therefore offer an incredible opportunity for a career in the technology industry: over time, this role will offer a springboard into functional roles in our GTM organization
- As a Global Strategic Customer Engagements (Elevate) Senior Associate you will support the design and execution of several long-term strategic initiatives across ServiceNow – all aimed at accelerating ServiceNow’s execution with large strategic customers
- You will be expected to work on projects that can range from new commercial structures to strategic partnership opportunities – and you will help drive their successful execution
- As part of your role, you will also support strategic large deal engagements with our most strategic global customers across ServiceNow, giving you direct exposure to our senior leadership
- Support the design and execution of approved strategic projects & programs that tackle our largest opportunities in accelerating the execution of strategic deals at scale:
- Work cross-functionally with teams in Deal Desk, Finance, Operations, Customer Success, Product, Pricing, and other key GTM functions to develop compelling business cases for change
- Synthesize cross-functional inputs, conduct data analysis, develop business case narratives, and run cross-functional alignments to support decision-making of the company’s senior leadership
- Manage overall program/project progression for identified initiatives leveraging program and project management best practices
- Exemplary initiatives may include items related to sales incentives, new commercial structures, innovative adoption deal mechanisms, and strategic partnership opportunities
- Drive the creation of compelling, business-centric narratives and content for the company’s largest deals:
- Follow a programmatic approach to deliver high-quality proposals and presentations while meeting tight, customer-driven timelines
- Own project management responsibilities for the highest-priority deals, including managing deal timelines, actions and next steps, coordinating across internal and external stakeholders, and facilitating both internal and customer-facing meetings as needed to ensure successful deal progression
- Champion collaborative and integrated support to GTM teams engaged in ServiceNow’s Strategic Accounts globally (e.g., targeted executive briefing support)
- Drive big deal thinking and best practice sharing both within the immediate GTM teams and across cross-functional teams
Salary benchmarks
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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