Commercial Operations Manager, Aetion

• Bachelor’s degree in Business Administration, Marketing, Operations Management, or a related field (MBA preferred)
• 8+ years in commercial operations, corporate operations, or a related field
• Travel as required
• Proficiency with CRM systems (e.g., Salesforce, HubSpot), marketing automation platforms, and project management tools
• Strong ability to interpret data, assess risks, and propose actionable strategies
• Demonstrated experience in managing cross-functional teams and driving organizational change
• Exceptional written and verbal communication skills to influence and align diverse stakeholders
• Creative and proactive approach to addressing challenges and seizing opportunities

Desirable

• As Commercial Operations Senior Manager, you will be a crucial team leader responsible for leading and optimizing our commercial processes. This role will be responsible for overseeing and enhancing operational efficiencies across sales, marketing, customer success, delivery, and corporate functions. The successful candidate will also play a key role in defining and tracking OKRs and KPIs, running quarterly business reviews, and ensuring alignment across all departments to drive revenue growth and operational excellence
• Commercial Strategy & Execution - Develop and implement commercial operations strategies that align with business objectives and drive revenue growth. Define and monitor sales, marketing, and delivery goals, ensuring alignment with broader organizational targets. Provide insights and recommendations for pricing strategies, go-to-market approaches, and resource allocation
• Sales Operations: Oversee the sales pipeline, ensuring accuracy in forecasting, tracking performance metrics, and identifying bottlenecks. Lead the development and optimization of sales processes, including territory management, deal flow, and CRM utilization. Partner with sales leadership to design incentive programs that align with performance goals
• Marketing Operations: Ensure the seamless integration of marketing efforts with sales operations, enabling effective lead generation and conversion. Oversee the use and optimization of marketing automation tools to track campaign performance and ROI. Collaborate with marketing teams to align messaging, targeting, and campaigns with sales objectives
• Customer Success Operations: Collaborate with the Customer Success team to ensure a proactive approach to customer engagement, onboarding, and long-term satisfaction
• Delivery Operations: Oversee the execution of delivery projects, ensuring they are completed on time, within scope, and aligned with customer expectations
• OKR & KPI Management: Define, track, and report on corporate-wide Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs). Quarterly Business Reviews: Plan and execute quarterly business reviews (QBRs), ensuring data-driven insights and actionable strategies are presented to leadership
• Cross-Departmental Alignment: Act as a central point of coordination across all departments to ensure alignment of strategies, resources, and timelines. Identify and address operational silos, fostering a collaborative environment across the organization
• Operational Excellence: Establish and track key performance indicators (KPIs) and objectives and key results (OKRs) across all commercial functions. Identify and implement tools and technologies to streamline workflows and improve productivity. Regularly analyze data to identify trends, risks, and opportunities, presenting findings to stakeholders
• Team Leadership: Manage, mentor, and develop a high-performing commercial operations team with a culture of collaboration, accountability, and continuous improvement