German-speaking Outreach & Customer Success, Vivid Money
Working Student, Part-time
Mobile banking & digital investing app
Job no longer available
Mobile banking & digital investing app
201-500 employees
Job no longer available
201-500 employees
Company mission
To provide customers throughout Europe with a superior banking and investment experience and offer a wide range of financial services without unnecessary fees.
Role
Who you are
- German C1 (phone-ready) and good English for internal updates
- Comfort with phone outreach: clear communication and empathy
- Experience in Customer Success / Support / SDR/BDR or similar
- Reliable documentation and follow-through; very organized
- Self-starter in a scrappy MVP environment; enjoys iterating scripts/processes
- Tool savvy: ChatGPT, CRM, calendars (e.g., Calendly), email, spreadsheets
What the job involves
- Vivid is launching an interactive guide to help emerging entrepreneurs register a UG/GmbH in Germany. You’ll own German-language outreach by phone, help leads progress through the process, schedule notary appointments, and introduce relevant Vivid products
- Call warm leads (follow-ups, reminders, check-ins) and be the friendly first voice of Vivid Start
- Qualify needs & remove blockers: determine UG vs. GmbH status, next steps, missing documents
- Guide through our checklist and set clear micro-deadlines
- Coordinate notary appointments: propose slots, confirm details, share prep materials
- Introduce Vivid products when relevant
- Keep the CRM spotless: notes, funnel stage, tasks
- Localize & improve German call/email/SMS scripts and FAQs
- Collect feedback and surface common questions to improve our product and content
Our take
The rise of online and mobile banking is well and truly underway. The digitisation of financial services has been coming for a long time, and we can now see the real potential of this industry to revolutionise the ways we think about money.
Leading the charge in Europe is German startup Vivid Money. Its platform allows users to send, receive, spend, invest and save money in different ways. Framed as a competitor to Revolut, Vivid is hoping to disrupt the market of existing online financial services from the big banks all the way to retail trader platforms.
Vivid has already attracted enormous investor interest, leading to some impressive funding rounds. It has used this to develop its app, make hires across Europe and boost marketing efforts. Building on impressive early metrics (in its first full year of operation Vivid built a customer base of over 500,000) the company is in a good position to make waves in the European financial industry and beyond.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-41% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2022
$118.9m
SERIES C
Apr 2021
$71.4m
SERIES B
Total funding: $208.1m
Company benefits
- Short-term and long-term incentive plans: We reward high performance and personal or team achievements, which means that our compensation consists of fixed and variable pay and both are very important.
- Sport: We support sports activities and therefore subsidise fitness subscriptions for one of the best gyms and organise yoga and pilates classes right in the office.
- Healthcare benefits: We provide our employees with an extended range of health benefits and possible insurances.
- Language Courses: We want our service to operate across Europe and therefore encourage our employees to improve their language skills and take language courses
- Free Lunch and fruits: Our employees have subsidised meals at the office and fresh fruit waiting for them every morning
- Continuous Learning: We believe in the principle of continuous learning and we want to get better every day! We pay for professional courses and conferences and keep our offline and online libraries updated to improve personal and professional efficiency
- Your Vivid Prime subscription is on us!
Company HQ
Tiergartenviertel, Berlin, BE
Leadership
Alexander Emeshev
(Co-founder)Has a background in banking, having spent over 15 years between Kaspi Bank, Russian Standard Bank and Tinkoff Bank.
Artem Iamanov
(Co-founder)Artem co-founded Vivid in 2020.
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