Creative Director, Tidio
+ Employee Stock Ownership Plan
AI-powered customer service platform
Job no longer available
AI-powered customer service platform
101-200 employees
Job no longer available
+ Employee Stock Ownership Plan
101-200 employees
Company mission
To help small and medium businesses grow by giving them access to a top-notch AI-driven tool.
Role
Who you are
- Have 8+ years of experience in a creative leadership role (Creative Director, Senior Art Director, etc.) in a fast-paced, high-growth environment, preferably in the B2B SaaS industry
- Are an expert in brand building and managing brand consistency across digital platforms and customer touchpoints
- Can share with us a strong portfolio showcasing a range of successful creative projects, including work that resonates with both SMB and enterprise-level audiences
- Have experience managing multi-disciplinary teams (including areas like design, brand, web and content) and collaborating with cross-functional teams
- Are a passionate leader with the ability to inspire and guide teams to produce their best work
- Understand UX/UI principles and have proficiency in design tools (Adobe Creative Suite, Figma, Sketch)
- Have experience in supervising digital marketing tactics such as social media, webinars, email marketing, and demand generation
- Are a creative storyteller - you know how to craft engaging narratives that align with brand values and resonate with target audiences
- Knowledge of SEO and content marketing is a plus
What the job involves
- Form of employment: Contract of employment or B2B contract (self-employed)
- The Creative Director will shape and execute the brand’s visual and verbal identity across all marketing and customer-facing touchpoints
- You will lead a talented team of designers, content creators, and brand managers to ensure brand consistency, storytelling, and creative strategy that resonates deeply with our target audience: SMBs and enterprise customers
- This role will also oversee the rebranding efforts and the development of a new website to support Tidio’s next phase of growth
- Lead the team responsible for brand and website development, aligning their efforts around Tidio’s business objectives and our positioning in the customer communication space
- Create and oversee the development of impactful creative assets (e.g., ads, presentations, social media, videos, webinars) that resonate with both SMB and enterprise audiences
- Oversee the strategy, design, and development of Tidio’s new website making sure it’s both visually compelling and highly functional
- Be a visionary storyteller who will create award-worthy campaigns and unforgettable brand work
- Collaborate with key internal stakeholders across marketing, sales, product, and customer success teams
- Translate creative vision into actionable goals by closely monitoring key metrics and improving business outcomes
- Work with an experienced and international team that continually shares knowledge and is not afraid of testing new solutions
Our take
The events of the past few years have seen customer service requests shoot up, proving overwhelming for small-to-medium sized businesses. Tidio offers an all-in-one platform for customer service enquiries, leveraging live chat apps and AI-powered chatbots to scale customer service operations without the needed for added staff.
There are a number of customer service automation platforms, but Tidio stands out for its simple implementation and structure. Users can integrate Tidio with third-party services, like email providers or Facebook, enabling teams to manage customer enquiries from a shared inbox, streamlining communication.
With the company finding that its chatbots and sales generation features have positively impacted revenue, its no surprise that demand is high (Tidio has already secured over 500 million unique users.) It is a well-funded and popular company, which sets it up nicely for future success as it moves to scale operations and expand market reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible work - work from home, one of our offices, or a company-supported coworking space
- Min. 26 days off
- Annual salary review
- Individual work equipment
- Premium medical insurance
- Sport & wellness budget
- Development budget
- Tech guilds where you can discuss the latest news in your field
- Buddy program
- Referral program
- Free English classes
- Apple discounts
- Tidio Camp in summer, Winter parties, regular team get-togethers… we always try to make room for fun!
Company HQ
Śródmieście-Północ, Szczecin, West Pomeranian Voivodeship
Leadership
Marcin Wiktor
(Co-Founder)Co-founded Tidio in 2013 after receiving a Master's Degree in Political Economy and Financial Analysis from the University of Gdansk.
Titus Golas
(Co-Founder & CEO)Co-founded Tidio in 2013 and was listed as one of Forbes 30 under 30 four years in a row.
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