Customer Success Manager, Marker Learning
More information about location
Learning disability support
Job no longer available
Learning disability support
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To democratize access to high quality learning assessments and services.
Role
Who you are
- 3+ years of experience in Customer Success, Customer Operations, Account Management, or other relevant client-facing roles
- Communication: Highly collaborative, organized, and able to present to a diverse audience and lead with a solid executive presence
- Analytical: Strong proficiency in analytical thinking, capable of structuring and deciphering qualitative and quantitative data to derive actionable insights
- Scrappiness: You do whatever it takes to solve the problem. You’re not reliant on having perfect resources to unblock and are willing to explore multiple short-term solutions and see them through quickly
- Systems thinking: A holistic approach to problem-solving that considers the broader context and interconnectedness of all elements within a system. Ability to identify root causes, recognize patterns, and propose solutions that address systemic issues rather than surface-level symptoms
- Growth mindset: An intrinsic drive to be a top performer. Results-oriented and comfortable being held to a high standard of growth
- Operational excellence: Proven ability to thrive in a 0 to 1 environment and drive operational efficiency amongst nascent structures
- Professional experience: Prior experience navigating and excelling within nascent structures, particularly in startup environments within the B2B sphere, showcasing adaptability and agility in evolving landscapes
Desirable
- Experience in health tech or ed-tech
- Experience as a 0 to 1 operator in a startup environment
What the job involves
- Own and manage school district partnerships, driving Marker Learning's mission to deliver unparalleled psychoeducational evaluations to over 1 million students nationwide
- To help us achieve our mission, this position will oversee the full client lifecycle, from best in class implementation to contract renewal
- As a critical Customer Success team member, you'll be responsible for the following key outcomes
- Revenue Expansion: Own all growth and renewal opportunities that are mission-aligned on driving positive student-first outcomes. Strive to achieve and surpass renewal targets while maintaining high customer satisfaction
- Exceptional Service Delivery: Assume a pivotal role as the primary point of contact for our school district clients, meticulously cultivating an unparalleled experience that establishes Marker Learning as the leader in delivering top-tier psychoeducational evaluations nationwide
- Operational Excellence: Drive a culture of continuous improvement by ingeniously streamlining systems, processes, and operational frameworks. Your operational mindset will be instrumental in enhancing efficiency and scalability
- Cross-functional Alignment: Collaborate cross-functionally with Clinical Operations, Sales, Product, and Recruiting teams to champion client priorities and share improvement opportunities
- Data-Driven Decision Making: Exhibit a keen eye for proactive data analysis, systematically tracking and analyzing client data to unearth growth opportunities and identify potential gaps, ensuring a strategic advantage in the market
- Subject Matter Expertise: Serve as subject matter expert for all inquiries from our school district clients while anticipating their needs so that we, as a team, can offer a best-in-class experience
Our take
One in five American students has a learning disability, and while a proper evaluation could be one of the most impactful events in these students' lives, only 4% receive a diagnosis because of the high costs involved and the lack of access to the appropriate psychologists. Undiagnosed students are more likely to drop out of school, fail to find a job and subsequently suffer from mental health issues.
The current learning disability support system is broken, and Marker Learning is setting out to change this by making critical learning disability evaluations and support more accessible and affordable. The startup is leveraging technology developed by experts at John Hopkins to provide evaluations in half the time and at a fraction of the price.
Having already reached a million students through school partnerships, Marker Learning is rapidly growing and raised $15 million in 2023. It announced its expansion into multiple new services as well, including tutoring and coaching. The startup is backed by some of the most mission-driven venture capital firms in the industry and with their help, it plans to continue scaling its partnerships and expand into new geographies.
Freddie
Company Specialist at Welcome to the Jungle
Insights
220% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2023
$15m
SERIES A
Nov 2021
$4.7m
SEED
Total funding: $19.7m
Company HQ
Civic Center, New York, NY
Leadership
Stefan Bauer
(Co-Founder & CEO)Previously worked as an Analyst at Bloomberg and Morgan Stanley, also worked as an Associate and Engagement Manager at McKinsey & Company.
Emily Yudofsky
(Co-Founder & Chief Product & Marketing Officer)Previously founded the company Found, a pioneering weight care platform where they served as CEO. Also worked at Google as a Product Marketing Manager.
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