Senior Manager of Operations, Betterment
$120-145k
+ Equity
More information about location
3 days a week in office
Automated investing & financial planning
Job no longer available
Automated investing & financial planning
501-1000 employees
Job no longer available
$120-145k
+ Equity
More information about location
3 days a week in office
501-1000 employees
Company mission
To empower people to build wealth with confidence and ease.
Role
Who you are
- 5+ years of operations experience in a highly regulated environment, preferably in financial services, wealth management, custody, or brokerage
- 2+ years of people management experience with demonstrated success coaching early-career talent
- Deep knowledge of KYC, asset transfer processes, and regulatory documentation requirements (preferred)
- Proven ability to lead through ambiguity, drive change management, and build team engagement
- Analytical mindset with the ability to leverage metrics to diagnose issues and measure improvement
- Strong project management and stakeholder communication skills
- Experience partnering with Risk, Compliance, or Legal teams a plus
- Series 99 and SIE licenses (or willingness to obtain)
What the job involves
- The Sr. Manager, Operations role is highly visible and hybrid in nature as it calls for interactions with a number of teams under the Operations umbrella including but not limited to internal & client-facing operations, and working with cross-functional teams for all of our business lines
- The role will encompass process improvement, people management, project management, senior stakeholder communications and more
- Serve as Lead Project Manager for Operations projects which require technical knowledge of both Betterment products as well as Operations processes. Collaborate with a variety of teams including but not limited to product, engineering, legal and compliance to drive these projects to completion
- Primary liaison and point of contact for vendor relationships with Betterment. Research and grow additional relationships with other companies/platforms accordingly
- Manage a team of (6) associates; develop their career trajectories as thought partners in identifying and executing process improvements in Operations
- Drive a culture of accountability, feedback, and continuous improvement
- Set clear performance expectations and development plans for direct reports
- Serve as the primary resource for metrics around Ops processes and deliverables. Manage meetings with respective teams and identify opportunities for growth and/or improvement both individually and as a team
- Create reporting for the CEO and deliver status reports/metrics in standing meetings
- Partner with current stakeholders to make sure the team is adequately trained to handle current deliverables
- Work with Operations managers to build robust training programs and increase visibility so that opportunities to learn and advance skill sets are not siloed
Application process
- We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues
- In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions
- On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer individual feedback during the interview process
- We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!
Our take
Betterment is an app-based investment platform that provides personal finance data and guidance to retail users through a range of real-world data and AI analytics to deliver investment advice to customers.
The company has become the largest independent digital investment advisor in the U.S. Having expanded its 401k business, Betterment has entered the world of Crypto, partnering with Gemini to offer customized crypto portfolios and its "Crypto Investing by Betterment" platform.
Betterment has a wealth of competition in this increasingly crowded space. Other robo advisors offering similar services include Moneyfarm, Wealth Simple, M1 Finance and Personal Capital. Going forward, Betterment hopes to further distance itself from rivals as it further innovates its platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$60m
SERIES F
Jul 2017
$70m
SERIES E
Total funding: $335m
Company benefits
- Get comprehensive medical, dental, and vision, plus a free subscription to One Medical.
- We encourage you to take time off (seriously) and get the rest you need to do your best work.
- Employees welcoming little ones are eligible for our robust parental leave policy after six months of employment.
- We offer a 401(k) match and a match on qualified student loan payments.
- Gain a stake in Betterment’s success with company equity grants.
- Snacks, beverages, and catered lunches at our NYC HQ.
- We provide LGBTQIA+ transition and fertility support.
- Make connections through seven employee affinity groups and a social calendar of hybrid events.
Company HQ
Chelsea, New York, NY
Leadership
Sarah Kirshbaum Levy
(CEO)Prior to joining Betterment in 2020, Sarah served as the COO for Viacom Media Networks.
Salary benchmarks
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