Relationship Manager, Planet
3-5 days a week in office
Integrated digital payment services
Be an early applicant
Integrated digital payment services
1001+ employees
Be an early applicant
3-5 days a week in office
1001+ employees
Company mission
To deliver an exceptional share of shopper spend to our customers through our service, technology and people.
Role
Who you are
- We're looking for a results-driven Relationship Manager, ideally with Payments or Fintech experience
- This is a role for someone who thrives on challenges and is eager to make a real contribution to our company's success
- Commercial experience, ideally within a relationship-building role. Relevant courses / training desired but not required
- Experience in the payments or Tax-Free industry is highly valued. This includes knowledge of payment processing, financial technologies (FinTech), regulatory frameworks, and understanding the dynamics of the global payments ecosystem
- Strong communication, presentation, relationship-building, and problem-solving skills
- Keen interest in building strong customer relationships and fostering customer loyalty
- Passion for Planet’s values and culture; you represent our organization to our customers
- Fluent in English and a second language (German, French, Spanish, Portuguese, Italian), verbal and written
What the job involves
- You'll be critical in retaining our valued Payments and Tax-Free customers and ensuring that we maximise customer satisfaction and lifetime value
- The primary objective of the Relationship Management team is to build and maintain relationships with our mid-market Payments and Tax-Free accounts, leading to improved customer lifespan and value
- The Relationship Manager will be responsible for the growth, retention and overall satisfaction of their assigned customers
- Commercial focus: involving activities such as identifying upsell opportunities, negotiating contracts, and meeting booking quotas. This commercial aspect ensures revenue growth and profitability. They will partner directly with the peer teams on Cross sell activities
- Customer relationship management: Take ownership of customer satisfaction within assigned base, including but not limited to: conducting remote or in-person business reviews; coordinating customer meetings with Planet’s specialist teams; handling and resolving customer escalations and providing support where necessary
- Strategic account planning: Prepare account plans for each customer, outlining the customer's objectives and pain points, potential commercial opportunities, and a timeline for achieving goals
- Contract renewals and repricing: Coordinate customer contract renewals and negotiation to maximise customer retention
- Upselling of Planet products: Actively upsell products and services to assigned customer base, and identify opportunities to cross-sell new Planet products. Work closely with internal teams to ensure customers are live and transacting within agreed timeframes
- Customer performance tracking: Monitor customer data to track performance, identifying any churn, changes or discrepancies and coordinating appropriate resolution strategy. Monitor revenue ramp of new accounts/products/services against forecasted revenue and troubleshoot to optimise results
- Sharing best practices: Keep up to date with industry trends including compliance, product knowledge and best practices through research as well as Training & Development programs organised by Planet
- Collaboration: collaborate closely with cross-functional teams, including Support and other Ops teams, Pre-sales, Solution, Implementation, Finance, Marketing, and Executive Sponsors. Their role is to facilitate communication and alignment across these departments to solve potential issues and meet customer demands effectively
- Customer Advocacy: clearly articulate customers’ needs and pain points, and use this information to work with Planet internal teams to improve both service and products
Salary benchmarks
Our take
Planet offers integrated digital payment services on a single platform, including acquiring, processing, digital wallets, VAT retfund, and currency conversion. The platform enhances the customer experience by simplifying complex payments, enablingseamless transactions in-store, on-site, or online.
At its core, Planet's centrally hosted transaction platform connects consumers, merchants, banks, and payment networks, offering tailored solutions for both established and emerging markets. The platform is embedded in its customers' busineses, allowing it to operate seamlessly with major global brands like Dolce & Gabbana, Gucci, and Worldpay.
Following its acquisition fo 3C Payment, Planet is combining services to provide a comprehensive range of payment solutions for the parking, retail, and hosptiality sectors. backed by strong investor slike Advent International and Eurazaeo, Planet is ready to continue growth and expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
41% female employees
12% employee growth in 12 months
Glassdoor (3.1)
Trustpilot (2.1)
Company
Funding (last 2 of 3 rounds)
Nov 2009
$4m
EARLY VC
May 2008
$10m
GROWTH EQUITY VC
Total funding: $18m
Company benefits
- Growth and skills: We know that for some it’s about growing into more senior and exciting roles and for others it’s about becoming a deep technical expert. No matter what your ambition, we are with you all the way. We will invest in you to keep your skills relevant and you motivated
- Flexible working: Work from home? Work in the office? Have family and life commitments that mean you want flexibility? We care about what you deliver, not where you work nor the hours you work. We offer the flexibility that suits you and your life
- Workplace diversity: We want our workforce to reflect the world we live in and the customers we serve. We are proud to support a culture of inclusion where everyone and anyone can bring their whole selves to work
Company HQ
Galway, Ireland
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