Vice President of Client Success, Lantern
Enterprise and Strategic Clients
Speciality care platform
Open for applications
Speciality care platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To help make excellent affordable care more accessible to everyone.
Role
Who you are
- You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins
- INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with
- You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas
- You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change
- Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear
- You thrive in a Team Environment. Collaboration is key in innovation and creating change
- Proven track record of driving client success within growth stage companies
- Strong experience in managing teams that partner with large enterprise clients
- Leadership experience with a track record of building and developing high-performing teams
- Exceptional communication and interpersonal skills
- Strategic thinker with the ability to analyze data and make data-driven decisions
- Demonstrated ability to work in a fast-paced environment
- Experience with employer-sponsored benefits
What the job involves
- Lantern is looking for a VP of Client Success to lead our Large Client (Strategic and Enterprise) segment
- This role exists today but as the organization has grown, we are hiring a second VP of Client Success for the segment
- Each VP will have responsibility for approximately half of the segment
- The goal of this role is to create exceptional relationships with our Large Segment Clients (10K+ EE's)
- This is a critical role that directly influences revenue and success of our largest clients
- Hire, lead and mentor a team of dedicated client success executives (quota-carrying)
- Create a collaborative and high-performance team culture
- Provide coaching, training, and support for professional growth
- Develop and execute strategies to drive revenue growth within the large employer portfolio
- Identify opportunities for upselling and expanding our services
- Ensure revenue targets are met and exceeded
- Build and nurture strong relationships with our large employer clients
- Understand client needs and align our services to meet their objectives
- Act as an executive sponsor for key clients
- Focus on renewing and retaining high-value strategic accounts
- Implement retention strategies to ensure a solid client base
- Address client concerns and issues promptly and effectively
- Drive operational efficiency and excellence within the client success team
- Establish data-driven systems for performance management
- Develop and implement standardized processes to ensure consistency in client service
- Define clear goals, strategies, and plans to achieve and exceed revenue targets
- Continuously evaluate and adjust strategies to meet changing market dynamics
- Regularly report progress to the executive leadership team and other client success leaders
- Provide insights into market trends, client feedback, and opportunities for improvement
- Collaborate closely with sales, marketing, network, member services, and other departments to ensure a unified approach
- Work together to deliver exceptional value to our clients
Our take
Lantern (formerly Employer Direct Healthcare/EDH) offers specialty healthcare solutions, such as surgery, cancer care, and now infusion therapy, to elf-funded employers and their employees. And it negotiates bundled pricing and coordinated care with vetted medical providers to keep costs down without compromising quality.
It serves over 6M members across hundreds of self-funded plans and about 1,000 employer clients (including multiple Fortune 500 companies and public-sector entities). Alongside this, it's curated a "Network of Excellence" with over 3,000 surgeons and oncologists and over 1,5000 facility partners nationwide.
In 2023, substantial growth capital from Insight Partners verified Lantern as a Unicorn. This investment has helped the firm grow its client base as well as expand its suite of products moving forwards, supporting over 60,000 patients on their care journeys, with nearly 40,000 in just the past two years alone.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
May 2010
$1m
SERIES A
Total funding: $1m
Company benefits
- Paid Vacation
- Health Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Paid Parental Leave
- Short & Long Term Disability
- Life and AD&D Insurance
- Commuter Spending
- Retirement Savings Plan
Company HQ
City Center District, Dallas, TX
Leadership
John Zutter
(CEO)Previously an Executive Vice President at Santander Consumer USA and J.P. Morgan.
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