Vice President of Client Success, Employer Direct Healthcare
Enterprise and Strategic Clients
Healthcare services for businesses
Posted today
Healthcare services for businesses
201-500 employees
Posted today
201-500 employees
Company mission
To democratize access to high-quality specialty care.
Role
Who you are
- You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins
- INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with
- You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas
- You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change
- Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear
- You thrive in a Team Environment. Collaboration is key in innovation and creating change
- Proven track record of driving client success within growth stage companies
- Strong experience in managing teams that partner with large enterprise clients
- Leadership experience with a track record of building and developing high-performing teams
- Exceptional communication and interpersonal skills
- Strategic thinker with the ability to analyze data and make data-driven decisions
- Demonstrated ability to work in a fast-paced environment
- Experience with employer-sponsored benefits
What the job involves
- Lantern is looking for a VP of Client Success to lead our Large Client (Strategic and Enterprise) segment
- This role exists today but as the organization has grown, we are hiring a second VP of Client Success for the segment
- Each VP will have responsibility for approximately half of the segment
- The goal of this role is to create exceptional relationships with our Large Segment Clients (10K+ EE's)
- This is a critical role that directly influences revenue and success of our largest clients
- Hire, lead and mentor a team of dedicated client success executives (quota-carrying)
- Create a collaborative and high-performance team culture
- Provide coaching, training, and support for professional growth
- Develop and execute strategies to drive revenue growth within the large employer portfolio
- Identify opportunities for upselling and expanding our services
- Ensure revenue targets are met and exceeded
- Build and nurture strong relationships with our large employer clients
- Understand client needs and align our services to meet their objectives
- Act as an executive sponsor for key clients
- Focus on renewing and retaining high-value strategic accounts
- Implement retention strategies to ensure a solid client base
- Address client concerns and issues promptly and effectively
- Drive operational efficiency and excellence within the client success team
- Establish data-driven systems for performance management
- Develop and implement standardized processes to ensure consistency in client service
- Define clear goals, strategies, and plans to achieve and exceed revenue targets
- Continuously evaluate and adjust strategies to meet changing market dynamics
- Regularly report progress to the executive leadership team and other client success leaders
- Provide insights into market trends, client feedback, and opportunities for improvement
- Collaborate closely with sales, marketing, network, member services, and other departments to ensure a unified approach
- Work together to deliver exceptional value to our clients
Our take
Employer Direct Healthcare operates within the insurance and healthcare networks of the US to provide healthcare solutions for self-funded employers and their employees. Based in Texas, EDH offers two services - SurgeryPlus and Cancer Care Direct, which both aim to reduce the cost of these typically more expensive cases while maintaining a high standard of care.
Boasting an established footprint, EDH has more than 3 million members, including employees of Fortune 500 companies, as well as more than 3000 surgeons and 500 hospitals and ambulance services under its umbrella. Since founding, it claims to have supported over 43,000 patient journeys, helping to make the process more affordable and straightforward.
In 2023, substantial growth capital from Insight Partners verified Employer Direct Healthcare as a Unicorn. This latest investment will help the firm grow its client base as well as expand its suite of products moving forwards.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
May 2010
$1m
SERIES A
Total funding: $1m
Company benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
Company HQ
City Center District, Dallas, TX
Leadership
John Zutter
(CEO (Not Founder))Currently Partner at Dundon Capital Partners. Previously Executive Vice President at Santander Consumer USA and J.P. Morgan.
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