CRM Manager, RVU
+ 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
In-office Tuesdays & Thursdays
2 days a week in office (Tower Bridge, London )
The home of: Uswitch, Confused.com, Tempcover, Mojo Mortgages and money.co.uk
Be an early applicant
The home of: Uswitch, Confused.com, Tempcover, Mojo Mortgages and money.co.uk
501-1000 employees
Be an early applicant
+ 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
In-office Tuesdays & Thursdays
2 days a week in office (Tower Bridge, London )
501-1000 employees
Company mission
Empowering people to make confident decisions.
Role
Who you are
- Leveraging AI to streamline processes and enhance your output
- Owning and delivering multi-channel customer contact/CRM strategies, ideally involving mobile app, push, and email
- Using Customer Engagement Platform (Braze) and Customer Data Platform (HighTouch), to create, send and report on multi-channel customer communications
- Using data and technology to deliver relevant, targeted and personalised experiences for customers across CRM and digital marketing
- Management and use of customer segmentation for CRM and digital marketing activity
- Working with customer and performance data, and using that data to understand and communicate key performance drivers, size opportunities, support decision-making and inform strategy
- You don’t need to tick off everything on this list - so don’t let that hold you back from applying. We want to make sure you’re learning plenty during your time with us!
What the job involves
- We’re looking for a marketing professional to help ensure our CRM is best-in-class
- With experience of customer-centric, data-led strategies, you will champion the continuous improvement of our CRM capability across channels, including web and app environments
- You’ll be commercially and analytically minded, and enjoy capturing the hearts and minds of our customers through creative, engaging communications that drive loyalty and long-term value
- Although your role will cover all of our core verticals — Energy, Broadband, and Mobiles — your primary focus will be on supporting Energy customers
- As the market-leaders in this space, you’ll play a key role in guiding users through volatile market conditions and helping them save on their bills wherever possible
- Setting the contact strategy for your area, leveraging industry leading tools and data capabilities to identify opportunities that help solve genuine customer problems
- Building and implementing CRM acquisition, in-life and retention programmes across multiple customer touch points to deliver both customer and business value
- Setting and measuring KPIs, and using them to drive positive results and behaviours. You’ll work closely with our CRM Analysts to ensure we're able to track and report on the metrics that matter, leveraging AI to open up new insight
- Testing and optimisation; consistently looking for opportunities to test and learn. Applying actionable insights from individual tests to scalable campaign/programme strategies, driving incremental campaign effectiveness improvements
- Measuring and reporting on performance across multiple campaigns and CRM programmes on a weekly and monthly basis, including how we’re pacing vs forecast
- Staying on the cutting edge of new technologies and data capabilities that improve our ability to operate efficiently and deliver timely, valuable customer experiences
Salary benchmarks
Our take
With increases in everyday costs presenting a significant challenge to households across the UK right now, RVU’s ecosystem of brands has the potential to provide a one-stop shop for consumers to ensure they are better informed and can save money on their bills.
RVU owns and operates Uswitch, Confused.com, Money.co.uk, Mojo Mortgages and Tempcover in the UK, all of which help millions of people make more informed decisions on a range of products and services for their home, such as energy, mortgages, insurance, broadband and mobile phones.
With the 2022 acquisition of Tempcover adding to the portfolio of brands, RVU is doubling down on the breadth of its product offering - expanding into the temporary insurance market. Tempcover is an insure-tech that brings flexible and affordable insurance solutions to motorists - whether hourly cover or month-long policies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
41% female employees
Company
Company benefits
- Employer matching pension contributions up to 7.5%
- 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
- A hybrid working approach with 2 in-office days per week
- Maternity leave: after 12 months of service, you'll receive 26 weeks at full pay, followed by 13 weeks at half pay
- Parental leave: after 12 months of service you'll receive four weeks at full pay, followed by 8 weeks of flexible working
- Adoption leave: after 12 months service - 26 weeks at full pay, followed by 13 weeks at half pay
- £300 ‘Work from Home’ budget to help contribute towards a great work environment at home
- 25 days holiday excl. bank holidays (increasing to 30 days) + 2 days “My Time” per year
- Private medical cover, critical illness cover, dental plans and employee assistance programme
- Up to 22 days per year “working from anywhere”
- Electric vehicles scheme and carbon offsetting scheme
- Free breakfast in the office daily
- Free in-office gym, accessible 7 days a week
- Free access to the Calm and Peppy app for physical and mental health
- Employee discounts programme
- A healthy learning and training budget
Company values
- We believe in making every second count
- We believe in getting better every day
- We believe in winning the right way
- We believe that everything is written in pencil
- We believe in being great people to work with
- We believe that we can be the change we wish to see in the world
- We believe in leaving the wood pile higher than you found it
Company HQ
Fleet, Hampshire
Articles
Leadership
Tariq Syed
(CEO)Joined Red Ventures in 2017 to lead the inception of their European operations, which included the joint acquisition of the ZPG Group and subsequently the creation of RVU.
People progressing
Principal Product Analyst @ Uswitch.
Director of Engineering @ RVU.
Diversity, Equity & Inclusion at RVU
- 'We can choose to do nothing, we can choose to be angry with the world, or we can choose to take action. We choose action. Not hollow words or quick fixes that make us feel good. Deep-rooted action that will make a lasting impact way beyond the boundaries of our organisation.' Tariq Syed - RVU CEO
- Empower: Our approach to Employee Resource Groups (ERGs) includes executive sponsorship, funding, and professional development for ERG Leaders. Current ERGs are focused on Women, BAME and LGBTQIA+ and Disabilities.
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