Account Manager, HiBob
SMB, UK&I
+ Share Options Plan
A modern HR platform powering productivity, engagement, and retention
Posted today
A modern HR platform powering productivity, engagement, and retention
1001+ employees
Posted today
+ Share Options Plan
1001+ employees
Company mission
To create a modern work experience that empowers organisations to be remarkable.
Role
Who you are
- 2–5+ years of experience in SaaS sales, account management, or customer growth, preferably managing a regional SMB book
- Proven ability to independently own and grow a full book of business with minimal oversight
- Strong commercial acumen and experience meeting or exceeding upsell targets
- Expertise in consultative, value-based selling approaches (MEDDPICC experience is highly preferred)
- Proficiency in CRM systems (Salesforce) and AI-driven sales tools (Gong Engage, LinkedIn Sales Navigator)
- Highly organized with strong pipeline management, forecasting accuracy, and operational rigor
- Excellent communication, negotiation, and stakeholder management skills
- Familiarity with HR technology is a plus
- Self-motivated, resilient, and comfortable working in a fast-paced, high-growth environment
What the job involves
- We are seeking a highly motivated and results-driven Account Manager (AM) to join and lead the SMB Customer Growth function at HiBob
- As the sole AM for the SMB segment in UK you will have full ownership of a high-potential, fast-growing book of business
- This role is a unique opportunity to directly impact HiBob’s success in the SMB market by driving strategic growth through renewals, uplifts, and upsells
- You will work autonomously, but also closely with Customer Success Managers (CSMs), Renewal Managers (RMs) and internal teams, to deliver a world-class customer experience while maximizing revenue expansion and retention
- If you are passionate about building relationships, managing a dynamic book independently, and using a data-driven, scaled approach to drive commercial success, this role is for you
- Solely own the regional SMB book of business, overseeing upsell motions
- Act as a strategic advisor to clients, identifying and addressing business challenges and uncovering growth opportunities
- Develop and execute a territory plan to drive consistent growth and customer satisfaction across the region
- Proactively identify upsell and cross-sell opportunities across the assigned book
- Drive adoption of additional HiBob modules by tailoring recommendations to customers' strategic goals
- Position HiBob as a long-term partner, ensuring customers experience continued value and measurable ROI
- Utilize AI-driven tools (Gong Engage, LinkedIn Sales Navigator, ChatGPT) and data signals to prioritize outreach and automate customer engagement at scale
- Implement a structured and efficient sales process, including lead management, pipeline forecasting, and deal closure
- Employ time optimization strategies such as structured time blocking and self-service trial management
- Partner with Legal, Finance, Product, Marketing, and CSMs to align on customer needs, product positioning, and contract execution
- Be the voice of SMB customers internally, advocating for product enhancements and innovations
- Leverage CRM and AI-driven insights to manage accounts, forecast performance, and prioritize high-impact activities
- Monitor market trends and customer feedback to refine sales tactics and drive strategic improvements
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amounts of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services, whilst already large, is growing.
Hibob has attracted high-profile customers like Fulham FC, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- Flexible hybrid working model
- Work from home allowance: to get your home office set up how you like it
- Volunteering days: Two days each year to support your community
- Employee referral program paying up to $2,500 for each successful referral
- Work from anywhere: Temporary remote work from anywhere in the world for up to two months (after six months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob Balance Days: A company-wide long weekend at the beginning of each quarter (four additional days of leave)
- Generous annual leave allowance
- Pension scheme or savings plan
- Birthday day off: Take the day off and receive a special gift
- Headspace subscription to help look after your mental health
- Cash allowance for health insurance
- Travel season ticket loan
Company values
- Bring me, win as we: When we come together as a global team, we can build something trailblazing. Every Bobber can show up as their authentic self, strengthening the connections in our village and having an exponential impact.
- Build the exceptional: Everyone contributes to building the exceptional at HiBob. We are leading the way in what a functional, flexible, and fun HR platform and mindset looks like.
- We do what we say: We are intentional and take pride in aligning our actions with our words. We deliver today on the promises we made yesterday. We actively use our product and seek to drive best practices.
- Trust and empower each other: Bobbers shine when those around them shine, too. We hire smart people who have the freedom to do their jobs in the best possible way.
- Interact with transparency and openness: Information is a resource to be shared, not a resource to be guarded.
- Grow through what we go through: We need to be agile and adapt. With every challenge and experience we go through, we learn, improve, and remain resilient.
Company HQ
London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously SVP of Technology at Kenshoo, VP of IT Business Management at VMware, and VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. He also spent two years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Joined HiBob in 2021 as SMB Customer Success Manager and grown to lead the Global SMB Account Manager team in the Customer Growth division, driving scalable growth and success with global customers.
Joined the CX team in 2018 and helped build the SMB CSM team as one of its first members. Has progressed through leadership roles and is now Head of SMB Customer Success, driving adoption & retention.
Joined as a Customer Success Manager in 2022 before moving to our Sales Engineering team after 18 months. Has since been promoted to Senior Sales Engineer, supporting our Partnerships team.
Diversity, Equity & Inclusion at HiBob
- Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive. To achieve this, we are committed to being proactive at all levels, ensuring that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class* (*US only).
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