Customer Success Manager, NQC
More information about location
3-5 days a week in office
Risk and compliance management for global supply chains
Be an early applicant
Risk and compliance management for global supply chains
101-200 employees
Be an early applicant
More information about location
3-5 days a week in office
101-200 employees
Company mission
To deliver full visibility, defensible compliance, and actionable insights across every tier of your supply chain.
Role
Who you are
- Experience managing a high volume of stakeholders (internal or external) and a track record of delivering professional, clear communications
- Proven experience in a B2B Customer Success, Account Management, or Technical Support role within a SaaS environment
- Demonstrated experience working within structured workflows (e.g., following an onboarding playbook or a ticket escalation process)
- Excellent interpersonal skills with people at all levels
- Excellent business acumen and commercial astuteness
- Previous experience using a CRM (ideally HubSpot) to manage customer data, tasks, and reporting
- Excellent presentation skills with the ability to create engaging material applicable to the audience
- Additional language skills are highly desirable
- Is consistently motivated, committed and able to perform duties in all situations
- Communicates and receives ideas, views and information to achieve understanding
- Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour
- Plans and prioritises activities and resources to maximise performance and minimise errors
- Thinks creatively and embraces opportunities for change
- Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues
What the job involves
- The Customer Success Team is responsible for proactively managing and developing lasting client relationships, engaging and developing new client opportunities as well as supporting the successful delivery of NQC services into our client accounts
- As Customer Success Manager, you will have full responsibility for an agreed portfolio of client accounts and responsibility for the satisfactory delivery of services and projects into those clients
- To manage a portfolio of client accounts to agreed KPI’s maintaining a focus on customer satisfaction, service delivery and contract renewal
- To ensure regular communication with clients through face to face meetings and other communication means
- To own and take a lead on high-profile and complex client relationships within the portfolio of clients. Develop strong relationships with key decision makers and influencers
- Define, develop and own the customer contract strategy for client relationships within the portfolio
- Produce weekly, monthly and quarterly status reports for the portfolio of clients to the Head of Customer Success to provide updates on progress against agreed client relationship strategies
- To effectively interact with internal NQC teams including Product Development and Service Delivery functions
- Ad-hoc duties as assigned
Our take
Supply chains are more complex today than they’ve ever been, so managing transport, warehouse stock, compliance and deliveries requires a multitude of tech layers. NQC helps supply chain and logistics companies with its supply chain mapping and due diligence platform SUPPLIERASSURANCE.
Trusted by leading manufacturers, SUPPLIERASSURANCE helps its customers through advanced analytics software, uncovering hidden risks and strengthening the resilience of each unique supply chain ecosystem. Innovative tech and human expertise converge through expert data feeds and supplier-led assessments, meaning that manufacturers can maintain the highest level of compliance standards, whilst simultaneously advancing their business goals.
NQC’s high-calibre clients attest to its rigour and effectiveness. It also has an extensive product range, including AI for supply chain risk assessment, mapping tools for logistics and ESG data streamlining. As a bundle, these products cover all bases, whilst individually tackling the specific needs of manufacturers the world over. With previous contracts with the UK government, NQC is well-equipped to meet the fast-moving and complex supply chain compliance landscape head on.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Life Assurance: Four times your salary for your beneficiaries.
- Employee Assistance Programme: Entitlement to 8 counselling sessions per year with 24-hour support and advice to support you through everyday issues.
- Health Cash Plan: Auto-enrolment onto our Health Cash Plan covering your everyday health and wellbeing needs.
- Discounted Perks: Access to a wide range of deals and discounts from the biggest brands, allowign you to shop and save all year round.
- Learning & Development: Two hours per week allocated for additional upskilling through the online platform Udemy.
- Private Pension Scheme: Employer contribution is at 3% for the first two years which then increases to 5%.
- Annual Leave (increasing with service): 25 days of annual leave when you first join to be increased through years of service, up to 30 days.
- Social and Events: Events throughout the year to celebrate the hard work of our employees. In the past we have visited Cork, barcelona and Amsterdam!
Company HQ
Ancoats, Manchester, UK
Leadership
Claire Russell
(Director)Previously studied at the University of Hull.
Charles Morrison
(Managing Director)Previously studied IT Management at the University of Salford.
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