Support Analyst, Range
In the office Monday-Friday
5 days a week in office
All-in-one wealth management dashboard
Be an early applicant
All-in-one wealth management dashboard
101-200 employees
Be an early applicant
In the office Monday-Friday
5 days a week in office
101-200 employees
Company mission
To help households manage their money faster, more affordably, and accurately than any other resource in the world.
Role
Who you are
- We’re seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members
- 3-5 years of experience in a support or technical role; SaaS startup or FinTech experience preferred
- Strong problem-solving and written communication skills
- BS or BA preferred
- Experience using financial services technology
- An interest in the tech industry and/or consumer fintech experience
What the job involves
- You’ll troubleshoot technical issues, collaborate with cross-functional teams, and deliver member satisfaction in a fast-paced startup environment
- We deliver an exceptional Range experience to members by quickly solving problems, eliminating bugs, leveraging AI tools to elevate quality, and turning member feedback into impactful product improvements
- Assist our members with questions on how to use the Range platform
- First line of defense on technical issues they are experiencing
- Figure out the member's problem quickly and effectively offer the right solution
- Create and maintain a knowledge library of how Range works
- Maintain success metrics and data as directed
- Be an active part of a collaborative team and share best practices
- Refine our customer-facing AI agent to scale support
- Leverage AI tools to uplevel your daily output
Our take
Due to inflation and the rising cost of living, the financial environment for all levels of earners has become increasingly strained. Furthermore, personal financial planning, especially for families and shared-income households, can take up a lot of time so there’s more of an onus than ever on financial planners and advisors to use the latest in technology to squeeze all the value possible out of one’s earnings. Range is one of these companies and has created an all-in-one wealth management platform for high earners.
Range’s solutions for wealth management include investment consultancy, tax, retirement, education, and estate planning as well as insurance optimisation. Alongside its teams of service providers, Range also uses AI to offer personalised customer guidance and evaluations.
With substantuial funding, Range is ready to drive its growth and innovation in wealth management. And with strong demand for its platform, it's well on track to become a trusted resource for millions, reshaping the future of financial services.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Nov 2024
$28m
SERIES B
May 2023
$12m
SERIES A
Total funding: $40m
Company benefits
- Health & Wellness: 100% employer-covered medical insurance for employees (75% for dependents), plus dental and vision coverage
- Technology Allowance: Spend what you need to make sure you’re cruising at optimal speed at Range. We’ve got you fully covered
- Team Weeks: We bring our team together every few months for hackathons, coaching, strategy discussions, and experiencing amazing events together
- Paid Time Off: We offer 15 vacation days annually, in addition to most federal holidays. Time off isn’t just a perk—it’s a strategy for doing better work and actually enjoying the ride
- Parental Leave: We know the stress associated with having children and want to make that as easy as possible by offering generous leave packages for parents to be
- 401(k): We believe that hiring the 1% means paying them as if they are the 1%. Join us and get incredible compensation and equity packages
- Meals: We provide select meals throughout the week to support convenience, collaboration, and productivity. Whether during team gatherings or busy workdays, we’ve got you covered
- Fitness: We offer a monthly gym stipend to support your well-being—whether that’s a boutique studio, a climbing gym, or your favorite fitness app. Staying active helps us all bring our best selves to work
- Early Exercise: With early exercise eligibility and a focus on professional growth, this isn’t just equity—it’s a chance to shape something formative. Range is a high-conviction bet that can change your career and your story
- Annual Compensation Reviews: With early exercise eligibility and a focus on professional growth, this isn’t just equity—it’s a chance to shape something formative. Range is a high-conviction bet that can change your career and your story
- Boomerang Program: After two years with Range, you’re eligible to take time away to launch your own venture—knowing we’ll save you a seat if you want to return. Equity vesting pauses during leave and resumes upon return
- Career Growth: Range supports conference attendance, workshops and continued learning. We also cover renewals and CE for Professional licenses like your CFP or CPA
Company HQ
Tysons, VA
Leadership
David Cusatis
(Co-Founder & Chief Architect)Previously a Software Engineer at Twitch, Amazon, IBM and Always Prepped.
Fahad Assan
(Co-Founder & CEO)Previously an Investor at Activant Capital, Founding VP at Convoy Inc, Founder and CEO at Always Prepped, and VP of Business Development at Intelliworks.
Chris Davidson
(CTO)Joined Range in 2024 as CTO. Previously the SVP of Software Engineering at Housecall Pro, CTO at Full Measure Education, and Senior Staff Engineer/Manager at Qualcomm.
Salary benchmarks
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