Customer Advocacy Manager, Kantata
$90-110k
+ Company Bonus Plan
More information about location
Cloud based project management software
Job no longer available
Cloud based project management software
201-500 employees
Job no longer available
$90-110k
+ Company Bonus Plan
More information about location
201-500 employees
Company mission
To enable organizations of any size to successfully manage and scale their people, projects, revenue, and profitability.
Role
Who you are
- The ideal candidate has exceptional executive presence, a natural ability to build relationships, strong editorial judgment, and the operational discipline to manage many customer commitments without losing the personal touch
- They are polished but approachable, extraordinarily responsive, and deeply committed to creating value for customers, not merely asking customers to promote Kantata
- Significant customer advocacy, customer reference, or customer marketing experience in B2B technology or SaaS
- Experience building and scaling a formal advocacy or reference program
- Proven success supporting strategic sales opportunities with customer references
- Strong experience developing case studies, customer videos, testimonials, and event speakers
- Experience managing programs for G2, Gartner Peer Insights, TrustRadius, or similar platforms
- Exceptional executive presence and the ability to build trusted relationships with senior customer leaders
- Outstanding interviewing, writing, storytelling, and presentation skills
- Excellent program management and extraordinary attention to detail
- A reputation for responsiveness, sound judgment, and consistent follow-through
- The ability to balance urgent business needs with thoughtful stewardship of customer relationships
- Experience using CRM, reference-management, project-management, and reporting tools
What the job involves
- Kantata is seeking a highly strategic, engaging, and results-oriented Manager of Customer Advocacy & References to build and lead a world-class customer advocacy program
- This person will create the strategy, operating model, relationships, and content engine that turn customer success into meaningful market influence and measurable business impact
- The program will support customer storytelling, sales references, peer-review platforms, analyst relations, campaigns, events, media opportunities, executive engagement, and customer recognition
- This is not simply a content role. It is a highly visible, customer-facing leadership position that sits at the intersection of Customer Success, Sales, Marketing, Product, and Executive Leadership
- Build and lead Kantata’s global customer advocacy and reference program, including strategy, processes, technology, governance, and measurement
- Recruit and develop a diverse community of customer advocates across industries, regions, solutions, and use cases
- Produce compelling case studies, videos, testimonials, executive stories, and quantified proof points
- Manage sales reference requests, matching prospects with relevant customers while protecting relationships and preventing advocate fatigue
- Own customer review programs across G2, Gartner Peer Insights, TrustRadius, and other priority platforms
- Recruit and prepare customers for events, webinars, analyst conversations, awards, media opportunities, and executive programs
- Partner with Sales, Customer Success, Product Marketing, Campaigns, Events, Communications, and Analyst Relations to activate customer voices throughout the business
- Create recognition and engagement opportunities that elevate our customers and make advocacy valuable to them
- Maintain accurate customer permissions, participation history, approved assets, and reference profiles
- Measure program performance, including advocate growth, reference fulfillment, story production, peer reviews, content activation, influenced pipeline, and revenue impact
- How we measure success:
- A growing and engaged community of customer advocates
- Strong advocate coverage across priority markets, solutions, personas, and use cases
- Faster and more relevant fulfillment of sales reference requests
- A consistent pipeline of high-quality customer stories and proof points
- Increased volume, quality, and recency of peer reviews
- Meaningful customer participation in campaigns, events, analyst engagements, and awards
- Measurable influence on opportunity progression, pipeline, and revenue
- An advocacy experience that customers value and internal teams trust
Our take
Kantata is a business management software aimed at the professional services industry. This SaaS platform has been designed to meet the needs of a modern workforce, providing services such as employee time tracking, project management, and resource allocation.
The company's purpose-built technology includes a suite of features, such as a resource optimizer that helps managers allocate the right people to the right project for the correct amount of time. It also includes a private social network for users to share information with peers in the industry. Kantata already has several profitable tie-ups with essential business software such as Salesforce, helping it outpace rivals.
As more organizations in professional services invest in resource management solutions, the industry is awash with companies all competing for this business. These include industry heavyweights Basecamp, Zoho Projects, and ClickUp. Born from the merger of Mavenlink and Kimble Applications, Kantata is set to see accelerated growth as it focuses on further development of its comprehensive platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2019
$48m
SERIES E
Nov 2016
$39m
SERIES D
Total funding: $111.5m
Company benefits
- Group Health Insurance with Coverage Options for Medical, Dental, and Vision
- Life Insurance
- Voluntary Insurance Options Such As Auto, Home, Legal, and Pet Insurance
- Paid Parental Leave
- Voluntary Commuter Benefit Options
- 401K + Company Match to Save For Your Future
- Flexible Work Options - Remote or Hybrid
- 15 days of Paid Time Off, Plus Two Additional Days With Each Year of Employment
- Sick/Wellness Time Off
- 9 Paid Holidays + Floating Holiday
- Volunteer Time Off
- Top Performers Employee Recognition Program
- Philanthropic, Social, and Wellness Events Through KantataLife
- Reimbursement for Wellness Applications (including Kindle, Headspace, Peloton)
- Monthly Remote Stipend
- Employee Assistance Program
Company HQ
East Irvine, Irvine, CA
Leadership
Roger Neel
(Senior Business Advisor)Former Technical Advisor at The Bold Italic and Director Strategic Partner Solutions at InQuira. BA in Economics and Computer Science from Cornell.
Ray Grainger
(Founder & Executive Chairman)Former EVP Global Services and Strategic Partnerships at InQuira and Global Managing Partner at Accenture. BSc in Engineering at Harvey Mudd College.
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