IT Service Desk Engineer, Coinbase

• Technical support expertise on macOS, iOS, Chrome OS, and Android operating systems, Windows / AWS Workspaces administration
• Agent level knowledge of Jira Service Desk, or similar ticketing system
• Mid-level networking knowledge and troubleshooting ability
• Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack
• Demonstrable troubleshooting methodologies and root cause analysis
• Able to move and set up hardware and peripherals around the office
• Excellent communication and time management skills
• Experience managing service vendors

Desirable

• Provide amazing day to day support across our hardware and software platforms, for incredibly seasoned to novice level users and everything in between
• Resolve incidents and service requests based upon standard company best practices, utilizing our internal knowledge where and when needed
• Support Coinbase’s SaaS tools, compliance practices, on and off-boarding processes
• Learn, document, train, and support new applications and IT Procedures, always keeping a keen eye on opportunities to refine and increase efficiency
• Create detailed and impactful documentation for your peers and our user base
• Be the voice of the customer. Gather and document feedback to identify common issues and areas for continuous improvement
• Collaborate not only with your colleagues in IT operations, but also with all teams within coinbase and our BPO partners