Enterprise AI Client Architect, Writer
+ Stock Options
1-3 days a week in office
AI writing assistant
Be an early applicant
AI writing assistant
201-500 employees
Be an early applicant
+ Stock Options
1-3 days a week in office
201-500 employees
Company mission
To bring generative AI to the enterprise.
Role
Who you are
- The ideal candidate will combine deep technical expertise in AI-driven software development with strong business acumen, allowing them to support Writer’s clients in transforming their processes
- We’re seeking an innovative, visionary, and technically skilled professional to join our Customer Success Team as an Enterprise AI Client Architect
- Bachelor’s degree in Computer Science, Engineering, or related field (Master’s degree preferred)
- 15+ years of experience in software development or solutions / enterprise architecture with a focus on AI or software automation technologies
- Proven ability to bridge technical solutions with business strategies, delivering scalable AI solutions that directly impact customer success
- Expertise in generative AI technologies and their application in enhancing user experience and automating business processes
- Strong understanding of business process analysis and improvement, particularly in helping Writer’s customers streamline their internal workflows and operational challenges, with a focus on reducing friction points and improving decision-making
- Excellent communication skills, with the ability to articulate complex technical ideas to non-technical stakeholders
- Experience writing technical whitepapers, blog posts, or thought leadership content is a plus
- Proven track record of customer-focused problem-solving and solution implementation
- A visionary mindset, with the ability to forecast AI trends and uncover new opportunities for growth
What the job involves
- In this role, you will play a key part in helping Writer’s customers meet their business objectives by improving their customers’ and employees’ experiences through AI-driven innovations
- As part of Writer’s Customer Success Team, the Enterprise AI Client Architect will act as a trusted advisor to our clients
- You will help them see the enormous potential of Writer to create AI solutions at the heart of the marriage between business and IT, and continuously produce positive business outcomes
- You will bridge the gap between business strategy and technical implementation, helping customers see how AI, particularly generative AI, can streamline their operations, reduce repetitive tasks, and improve decision-making processes at critical points of their business processes
- Your role will be pivotal in enhancing the user experience for both customers and employees, and ensuring that the deployed AI solutions solve not only immediate tactical concerns but also align with long-term strategic goals
- You will also play a critical role in educating technical and business stakeholders through whitepapers, blog posts, and technical documentation
- Your work will ensure that clients leverage AI to its full potential while maintaining a forward-looking approach to AI-driven growth and expansion
- Customer Success Collaboration: Work as a core member of Writer’s Customer Success Team, ensuring that AI solutions are tightly aligned with each client’s unique objectives, particularly in improving customer and employee experiences
- You will serve as a key technical and strategic advisor during the deployment and ongoing optimization of these solutions
- Sales Collaboration: Work as a partner to the sales organization by identifying strategic areas for expansion of the customer’s footprint without compromising on the tactical success of already agreed upon use cases
- AI-Driven Solutions Design: Collaborate closely with customers to analyze their existing enterprise applications and identify how generative AI can enhance user experiences, reduce manual processes, and improve operational efficiency for both their customers and employees
- Business Process Improvement: Conduct in-depth business process analysis with Writer’s customers to fully understand their specific workflows, operational challenges, and decision-making bottlenecks
- You will identify points of friction within their processes—whether in customer service, back-office functions, or operational workflows—and develop tailored AI solutions that streamline these processes
- Your focus will be on enhancing key business processes by introducing AI-based automation that reduces manual, repetitive tasks while improving the accuracy and speed of decision-making
- The goal is to ensure that Writer’s customers realize measurable improvements in business process effectiveness, efficiency, and transparency
- You should also capture measures of employee productivity and satisfaction as a result of the AI solutions deployed
- Technical Leadership: Partner with Writer customers’ development teams, providing hands-on technical guidance to ensure the seamless integration of AI technologies into enterprise systems
- Collaborate with client stakeholders to ensure smooth implementation and adoption
- Strategic Vision: As a key part of Writer’s customer success efforts, you will identify and evangelize new AI use cases that help clients meet both current and future needs
- You will take a proactive approach to discovering opportunities for AI-driven growth and expansion, ensuring that our customers stay ahead of the curve
- Tactical Problem-Solving: Address the immediate technical and business challenges faced by Writer’s customers, developing tailored AI solutions that tackle pain points while driving meaningful improvements in their end-users’ experience
- Thought Leadership: Create educational content, including whitepapers, blog posts, and case studies, to inform both the developer community and business leaders on how AI can transform business processes
- You’ll be a voice of authority on AI’s role in improving customer success and operational efficiency
- Stakeholder Collaboration: Partner with cross-functional teams within Writer, including product management, marketing, and sales, to ensure alignment between AI solutions and customer success initiatives
- Product / Engineering feedback: You will act as an advocate for Writer’s customers and bring feedback to the product and engineering teams by way of identifying new use cases and areas of improvement for known use cases
Our take
AI-assisted writing tools have taken off over recent years. With the likes of high-exposure company Grammarly accelerating adoption of such tools, a flurry of startups have appeared to offer their own takes. Writer’s angle is to leverage AI as a means of standardizing and scaling both content and communications for business teams. The tool offers autofilling and inline suggestions that keep content aligned with pre-determined company language and style guides.
This branded fine-tuning function distinguishes it from full copy-generation competitors, as well as from Grammarly itself, which is a more generalist copyediting tool. It subsequently caters to major enterprise clients looking to maintain standards across multiple and sprawling teams, and the company has managed to net major clients like Deloitte, Twitter, UiPath, and Accenture.
While AI-related buzz remains solidly around generative AIs like ChatGPT and Bard, Writer's narrow target market - in which it has already found success - supplies plenty of scope to grow, as AI copyediting tools look set to rapidly become content industry standard. With continued new launches and updates to its offerings as well as an impressive $100 million Series B awarded in 2023, the company is well-placed to seek further success into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2024
$200m
SERIES C
Sep 2023
$100m
SERIES B
Total funding: $326m
Company benefits
- Selection of employer-covered medical plans, plus dental, vision, life insurance, and FSA
- Flexible location and schedule options
- Competitive parental leave policy
- Company stock options
- 401k plan with employer contributions
- Learning and development stipend
- Generous PTO
- Distributed from Day 1: Our processes and operating cadence are built around a distributed culture
- SF office space: If you prefer working from an office, we have a beautiful sunny one in Union Square, the heart of San Francisco
Company values
- Connect: Writer’s success depends on the strength of our relationships. We strive to understand and respect each other on a human level.
- Challenge: We don’t shy away from conflicting points of view. The more diverse the perspectives, the better. Each and every Writer contributor is encouraged to question, challenge, and propose ideas across the business.
- Own: Regardless of role, we’re all owners. We strive to create an impactful, enduring company by building processes and owning outcomes.
Company HQ
Union Square, San Francisco, CA
Articles
Leadership
May Habib
(CEO)Harvard economics graduate, who was previously VP of sovereign wealth fund Mubadala Development Company, and a global shaper at the World Economic Forum. Also co-founded Qordoba.
Waseem Alshikh
(CTO)Previously co-founded CloudAppers, then served as CTO at iMENA. Subsequently co-founded AI content editor Qordoba.
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