Senior Sales Operations Manager, ServiceNow
Global Sales Development
Office located in Waltham, MA
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
Office located in Waltham, MA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Minimum 8 years experience
- Strong program/project management skills & strong facilitation skills
- Leading diverse, high performing matrixed teams
- Highly analytical, fact driven, and process orientated mindset
- Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
- Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
- Well-versed in SaaS business processes and customer lifecycle
- Ability to challenge the status quo and develop mindshare to drive towards a common goal
- Combination of strong intellect, exceptional active listening skills, and creative problem solving skills
- Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences
What the job involves
- Become primary operations partner for Geo Sales Development leaders to optimize processes and enhance performance
- Spearhead yearly planning activities, ensuring alignment with organizational goals and objectives
- Craft compelling executive presentations, distilling complex data into clear and actionable insights
- Facilitate Quarterly Business Reviews (QBRs), driving discussions on performance metrics and strategic initiatives
- Establish and manage operational cadences to streamline workflows and enhance productivity
- Lead weekly forecast meetings and "run the business" calls, providing strategic guidance based on data analysis
- Offer data-driven insights to support decision-making and drive revenue growth initiatives
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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