Senior IT Support Specialist, Qualus
CA$70-110k
Pure-play power services firm
Job no longer available
Pure-play power services firm
1001+ employees
Job no longer available
CA$70-110k
1001+ employees
Company mission
To pioneer an intelligent and sustainable energy future.
Role
Who you are
- Bachelor’s degree in a related field or equivalent work experience
- 5-8+ years of experience in IT technical support in a customer-facing environment
- Strong experience with Microsoft O365 (Exchange, Teams, SharePoint, OneDrive, Defender)
- Hands-on experience with Azure Active Directory, ADConnect, and DirSync
- Proficiency in PowerShell scripting and automation
- Experience with DNS management and email authentication protocols (DKIM, DMARC, SPF)
- Knowledge of cybersecurity tools and practices including anti-malware, anti-virus, anti-ransomware, and spam filtering
- Experience managing O365 Security & Compliance Center, including threat protection and security scoring
- Familiarity with vulnerability scanning tools such as Nessus or Tenable.io
- Strong understanding of cybersecurity frameworks (NIST, NERC-CIP, SOC 2, ISO 27001/27002)
- Proven ability to troubleshoot complex technical issues and identify root causes
- Excellent communication skills with a strong customer-service orientation
- Ability to adapt quickly in a fast-paced, evolving environment
- Microsoft Certified Professional (MCP), MCSE, or O365 certifications (preferred)
- CompTIA A+, Network+, or Security+ (preferred)
What the job involves
- Power your Future with Qualus as a Senior IT Support Specialist in our IT Department. The Senior IT Support Specialist provides Tier 2 technical support for the IT Service Desk, with a strong focus on Microsoft O365 environments, Azure Active Directory, and cybersecurity best practices
- This role plays a key part in supporting O365 tenant migrations, strengthening security posture, and ensuring reliable system performances across the organization
- Working under the direction of the IT Director, this individual supports both on-site and remote users by diagnosing and resolving hardware, software, and security-related issues
- Success in this role requires a service-oriented mindset, strong communication skills, and the ability to identify root causes to drive long-term solutions
- Provide Tier 2 support for IT Service Desk requests using a ticketing system
- Support and administer Microsoft O365 services including Exchange, Teams, OneDrive, SharePoint, and Defender
- Manage Azure Active Directory, including user access and identity services
- Oversee O365 licensing and serve as SME for MFA/2FA and Conditional Access policies
- Assist with O365 tenant migrations and system implementations
- Develop and maintain PowerShell scripts for automation, reporting, and monitoring
- Establish and manage SharePoint permissions, sites, folders, and file structures
- Investigate and respond to reported phishing attempts and security incidents
- Monitor and enhance cybersecurity posture aligned with standards such as NIST, SOC 2, and ISO 27001/27002
- Identify recurring technical issues, determine root causes, and recommend long-term solutions
- Escalate complex issues to management or vendors and act as a liaison for issue resolution
- Participate in IT projects including planning, implementation, and support
- Conduct technical research to support innovation and continuous improvement
- Mentor junior team members and support their technical development
- Ensure system performance, security, and operational integrity through proactive maintenance
- Provide support for Microsoft applications on mobile devices (iOS/Android)
- Perform other duties as assigned
Our take
To support the energy transition, Qualus supplies solutions across grid modernization, resiliency, security and sustainability. The firm offers bespoke solutions and advice to utilities, commercial, industrial, renewable and energy storage developers, as well as government clients.
The company's already robust offering is continually growing through strategic acquisitions such as that of Ferreira Power Group and GridBright. This consistent expansion of its capabilities is what makes Qualus stand out as a top-choice partner in the sector.
Boasting a well-established footprint across the US and Canada, Qualus has a solid foundation from which to grow. And, with the energy transition a hot topic, the company should have ample opportunity to capitalize on this position and reach for further success.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company HQ
Winton Place, Cincinnati, OH
Leadership
Hisham Mahmoud
(Executive Chair)Chair of the Board of Cumming Group and Senior Advisor at New Mountain Capital. They were also Global President and CEO of Golder and Enterra Holdings, as well as President of Infrastructure at SNC-Lavalin.
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