Director of Account Management, Papaya Global
Americas
Global workforce management and payroll platform
Be an early applicant
Global workforce management and payroll platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
Papaya's mission is to automate companies' global payroll and accelerate success.
Role
Who you are
- The ideal candidate will possess a track record of exceeding expansion and retention targets within a fast-paced startup or SaaS company
- 7+ years of Customer Success/Account Management Leadership experience in a fast-paced startup or SaaS company
- Proven success in exceeding expansion and retention targets
- Strong leadership capability in building and managing high-performing teams
- Experience with negotiating diverse customer accounts, from SMB to enterprise
- Ability to develop strategic plans and optimize processes for long-term scalability
- Empathy for customers combined with a passion for revenue growth
- Excellent collaboration skills with cross-functional teams
- Highly organized with strong written and verbal communication abilities
- Detail-oriented, adaptable, and able to prioritize in a dynamic environment
What the job involves
- Papaya Global is a rapidly growing, award-winning B2B tech unicorn revolutionizing the payroll, EOR and payments industry
- With over $400M raised from top-tier investors, we offer an innovative, comprehensive solution for managing global workforces, spanning from hiring and onboarding to managing and paying employees in over 160 countries
- We are seeking an experienced Account Management Director to lead and optimize our Account Management team
- The Account Management Director is a leadership position that involves spearheading the AM team’s efforts to maximize customer retention, revenue growth, and overall account health
- You will be responsible for developing strategies to ensure customer satisfaction, retention and expansion while fostering a positive corporate culture, and driving continuous improvement in customer engagement
- As the Account Management Director, you will develop and implement strategies, foster a culture of continuous improvement, and collaborate cross-functionally to enhance customer engagement and satisfaction
- Leading the Account Management Team Leads with a focus on customer success and growth
- Developing and implementing customer retention and expansion strategies
- Identifying key customer experience indicators and trends
- Driving continuous improvement in customer engagement and lifecycle
- Manage, mentor, and inspire your regional Account Management Team Leads to achieve their goals and consistently excel
- Collaborate with internal teams, including Legal, Operations, Product, Payments, and Finance, to provide seamless support for your team
- Exhibit strategic thinking, superior presentation skills, and effective communication
- Work with the team to build and maintain strong client relationships by understanding their unique needs, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met
- Drive revenue growth by identifying upselling and cross-selling opportunities within regions Book of Business
- Collaborate with the VP of Customer Success and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals that showcase the company’s value proposition and participating in RFP interviews with the Sales team
- Strive for your team to achieve KPIs as defined by the organization, continuously monitoring progress and taking corrective actions as needed
- Optimize client interactions and sales strategies by utilizing playbooks and processes, providing valuable feedback and suggestions for process improvements based on real-world client experiences
Our take
Papaya Global provides remote HR services such as cloud-based payroll and job boards to help support companies with international workforces. The company also uses its cloud-based technology to provide solutions to the complexity of international financial compliance and workplace regulations.
Remote working opportunities have resulted in many workforces becoming globalized, with companies hiring staff outside of their home country. This results in complex challenges regarding human resource infrastructure. Papaya Global offers a single service that allows companies to consolidate and streamline payroll and keep track of their global employees.
The unicorn company has seen considerable success, as its flexible and scalable, platform grew massively as the industry saw an increased demand for remote workforce management services. Its partnership with Mesh Payments completely eliminates the need for employees to cover their business expenses upfront and its acquisition of Azimo, has enabled Papaya to expand its platform globally and further expand the services it provides (such as its recently launched its fully automated, embedded payments platform, Papaya Global Payroll Payments.)
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES D
Mar 2021
$100m
SERIES C
Total funding: $439.5m
Company benefits
- Paternity / Maternity Leave - 10 fully paid days
- Birthday Off and a $75 gift
- Second language courses paid for
- $7,000 bonus after three full years at the company
- 20 days PTO
- Gym on-site or $550 annual reimbursement for gym membership / other fitness activities
- Monthly allowance for meal vouchers
- Mac or PC
- Yearly budget per region for local community impact initiatives
- $75 per month for remote work allowances
- $500 budget for online courses, classes, seminars, or other developmental activities
- Annual company offsite
Company HQ
Theater District, New York, NY
Leadership
Eynat Guez
(CEO)Previous experience as an HR & Operations Manager at LR GROUP, and Project Manager at Cellcom Guinée. Became CEO of Relocation Source for 7 years, and then was CEO of Expert Source.
Ofer Herman
(CTO)Previous Senior Director of Engineering at Phoenix Technologies, and VP of Research & Development at GooMe Interactive. Co-founded Vidmind as the VP of R&D and became CTO after 3 years.
Ruben Drong
(Chief Innovation Officer)Co-founded AASL, and then co-founded and was CEO of MRD-IT solutions and SafelyGuard.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 12 more jobs at Papaya Global