Partner Solutions Lead, LogicMonitor
$114.8-130k
+ Variable Plan
More information about location
Hybrid observability powered by AI
Job no longer available
Hybrid observability powered by AI
1001+ employees
Job no longer available
$114.8-130k
+ Variable Plan
More information about location
1001+ employees
Company mission
To expand what’s possible for businesses by advancing their technology.
Role
Who you are
- 5+ years of hands-on practical experience in technical implementation, solutions engineering, or professional services
- Strong understanding of infrastructure monitoring, observability, or IT operations tools (LogicMonitor strongly preferred)
- Experience guiding technical users through product setup, configuration, or troubleshooting in a customer or partner-facing environment
- Ability to review and give feedback on technical work, including dashboards, alert routing, integrations, or platform configurations
- Comfortable working across teams and jumping between technical delivery, feedback sessions, and program design discussions
- Strong communicator who can explain technical concepts clearly and build trust with partner engineers
- Interest in helping build a new program from the ground up, including shaping processes, creating tools, and improving how we support partner delivery
What the job involves
- As a Partner Solutions Engineer, you’ll work closely with our certified delivery partners to ensure high-quality, technically sound implementations of the LogicMonitor platform
- Your primary focus will be supporting partners in the field through readiness validation, hands-on technical mentoring, implementation QA, and escalation support
- You will own the delivery & technical best practice enablement for select Partners, bridging the gap between readiness and autonomy through structured oversight and execution support
- This is a new role designed to scale our partner delivery motion through quality assurance, delivery standardization, and technical guidance, ensuring that every implementation, whether delivered by LogicMonitor or our partners, meets the bar for excellence
- Refine the technical side of LogicMonitor’s partner delivery assurance program, including readiness assessment, hands-on coaching, QA review, and delivery quality standards
- Work closely with our Technical Enablement team to ensure awareness and compliance with badge and certification prerequisites that are designed and delivered by the training team
- Work closely with Professional Services, Technical Enablement, and Solutions Engineering to define what a “good” implementation looks like and how we measure a successful partner delivery
- Review partner consultant work, technical demos, and implementation outcomes to coach, guide, and validate delivery readiness
- Act as the main technical point of contact for partners as they start delivering projects, answering questions, reviewing configurations, and helping them troubleshoot blockers
- Participate in early projects by shadowing or co-working with partners to ensure they’re applying best practices and meeting expectations
- Surface recurring partner gaps and contribute to building tools, templates, and technical resources to support partner success at scale; additionally, solicit best practices from Partners to feed a continuous cycle of delivery best practices for LogicMonitor
- Collaborate cross-functionally to refine how we track and score partner readiness and technical performance over time
Application process
- Anticipated Application Close Date: 09/14/26
Our take
As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.
The company's extensive product suite encompasses monitoring of all sorts, including but not limited to networks, virtual machines, databases, containers and SaaS. Each service supplies real-time insights and automated monitoring, complete with agentless architecture.
LogicMonitor is held in high regard by the industry, evidenced by its namechecking in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding, which will support further development and growth for the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2024
$400m
GROWTH EQUITY VC
Jun 2016
$130m
GROWTH EQUITY VC
Total funding: $543m
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.
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