Customer Operations Coordinator, Canvas Medical
Support
$65-80k
+ Equity
EMR and payments platform for healthcare
Be an early applicant
EMR and payments platform for healthcare
21-100 employees
Be an early applicant
$65-80k
+ Equity
21-100 employees
Company mission
To improve human health through clinician-developer collaboration.
Role
Who you are
- This role is ideal for someone early in their technical support career who is organized, detail-oriented, and eager to learn healthcare technology
- 1+ years in a support, operations, or customer-facing role (technical environment preferred)
- Track record of managing multiple concurrent tasks with attention to detail
- Comfort working in ticketing systems and following established processes
- Basic familiarity with web applications and SaaS platforms
- Willingness to learn SQL, REST APIs, and log analysis tools
- Comfort navigating technical documentation and learning new tools independently
- Interest in healthcare technology; prior healthcare experience is a plus but not required
- Willingness to rapidly develop domain expertise in clinical and operational workflows
- Familiarity with EMR systems, clinical terminology, or healthcare billing is a plus
- Strong written communication — you'll be writing to customers daily
- Organized and process-oriented with good prioritization instincts
- Reliable follow-through on routine tasks while managing competing priorities
- Collaborative mindset and eagerness to learn from more experienced teammates
- You're organized and take pride in getting the details right — account operations require precision
- You're a quick learner who is genuinely curious about how software systems work
- You communicate clearly and know how to ask good questions when you're unsure
- You're comfortable following runbooks today and hungry to understand the "why" behind them
- You handle repetitive tasks with consistency while looking for ways to improve the process
- You're empathetic with customers and understand that behind every ticket is someone trying to deliver patient care
What the job involves
- We're hiring a Customer Operations Coordinator, Support to join our Support team
- This is a developing-level role focused on front-line account operations and ticket triage — you'll handle the day-to-day requests that keep our customers' practices running smoothly while building foundational knowledge of the Canvas platform
- You'll handle account unlocks, staff provisioning, and permission changes
- You'll triage incoming tickets from Slack, email, and web forms using established runbooks
- And you'll begin developing expertise in Canvas platform configuration and clinical workflows that will prepare you for deeper technical investigations as you grow
- Handle account unlocks, staff provisioning, and permission changes for customer organizations
- Verify data state using read-only queries against customer databases
- Process routine account requests efficiently and accurately
- Triage incoming tickets from Slack, email, and web forms using established runbooks
- Categorize and prioritize tickets by urgency and impact
- Route complex or technical issues to senior specialists with clear context and initial findings
- Maintain accurate ticket metadata (tags, priority, customer, status)
- Build foundational knowledge of Canvas platform configuration and clinical workflows
- Learn to navigate the Canvas EMR, understand appointment types, note workflows, and basic charting concepts
- Develop familiarity with Canvas documentation, FHIR API basics, and the plugin SDK
- Shadow senior specialists on complex investigations to accelerate learning
- Respond to straightforward customer inquiries with clear, empathetic communication
- Set accurate expectations on timelines and next steps
- Escalate with context — summarize what you've checked and what you've learned before handing off
- What Success Looks Like at 90 Days:
- You're independently handling account operations (unlocks, provisioning, permissions) without escalation
- You're triaging incoming tickets accurately using runbooks and routing complex issues with useful context
- You've developed a working understanding of the Canvas platform — you can navigate the EMR and explain basic workflows to customers
- You've begun learning SQL basics and can run simple verification queries with guidance
- You've built strong working relationships with the support team and are actively learning from senior specialists
- Customers experience you as responsive, reliable, and easy to work with
Our take
Founded in 2015, Canvas is an EMR (Electronic Medical Records) startup that helps medical company stakeholders keep track of their patients' data. Utilising a workflow system that auto-fills information, everyone from physicians and social workers to insurance companies can quickly and easily get hold of the information they need to do their jobs efficiently and effectively.
Founded by data scientist Andrew Hines, Canvas was inspired by his wife Anna, a nurse practitioner. As she wasted hours in her job charting her patients using dropdowns and templates, Hines set out to create software that could save her and people like her precious time in their jobs.
With recent years putting ever more pressure on the US healthcare system, it’s unsurprising that investors such as Inspired Capital and IA Ventures have jumped to the Canvas cause, helping them achieve Series B funding as of 2022. Though the aim of the company wasn’t to only focus on healthcare, its user base in this sector rose by 300% between 2021 and 2022. In 2025, it released Hyperscribe, an AI co-pilot for clinicians, indicating that its medical-focused software is still innovating the space.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jul 2022
$24m
SERIES B
Apr 2021
$17m
SERIES A
Total funding: $44m
Company benefits
- 401K program
- Stock options
- Healthcare benefits
Company HQ
Outer Sunset, San Francisco, CA
Leadership
Andrew Hines
(Founder)Former Co-Founder at EatSense, Senior Software Engineer at Practice Fusion and Lead Data Scientist at Manage.com
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