Customer Success Representative, PSPDFKit
More information about location
SDK for PDF tool developers
Job no longer available
SDK for PDF tool developers
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To empower developers with the tools needed to innovate beyond paper.
Role
Who you are
- Relevant work experience in customer success and account management
- Self-motivated, proactive team member with innovative ideas to inspire customer loyalty and product adoption
- High sense of ownership and the ability to work autonomously
- Strong interpersonal skills and experience building strong relationships
- Proven track record of highly-professional customer service in a fast-paced, dynamic environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s Degree is a plus
- Must be fluent in English, big plus if you are fluent in German or French as well
What the job involves
- We are growing rapidly and are building out our Customer Success team to help advise and guide a wide variety of customers, ensuring they launch PSPDFKit successfully, adopt it widely, and realize value from PSPDFKit and its portfolio of offerings as quickly as possible
- Our Customer Success Representatives (CSRs) work closely with customers to confirm their business needs and challenges, and partner with them on how best to use our offerings to solve their real-world problems
- Working closely with our Sales Team Members, our CSRs identify ways that existing customers can improve their use of PSPDFKit or uncover new uses for PSPDFKit, creating a better experience for millions of end-users and the myriad of use cases we serve
- Our CSRs are also responsible for securing the renewal of existing customers’ subscriptions, while helping identify ways for customers to expand into new use cases and/or helping them scale their usage
- Part coach, part consultant, and part product specialist, our CSRs are laser-focused on helping our customers realize their full value from our offerings
- Help onboard new customers with their use of our offerings, which includes sending license keys, enabling their access Zendesk, setting up a welcome meeting, and identifying and documenting key milestones they need to achieve
- Empathize with every aspect of the customer experience, putting customers’ needs first and solving real-world challenges
- Guide and coach customers with proactive customer success processes and outreach
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty and retention
- Identify common customer challenges in order to recommend better approaches to solve their pain
- Collaborate with our Sales Team to identify and drive growth of the install base through expansion / up / cross sells of additional products
- Directly impact the development roadmap of PSPDFKit’s offerings by helping to translate our customers’ business needs and product requirements into feedback that can be used by the Product team
- Help drive customer references and case studies
Salary benchmarks
Our take
While the transition from paper documents to digital files has greatly improved document management and sharing efficiency for businesses, collaborating on digital formats like PDFs can still present challenges. Many tools exist to address these issues but often result in businesses relying on a patchwork of fragmented solutions.
PSPDFKit offers a solution by providing an SDK (Software Development Kit) tailored for PDF tool developers. This SDK streamlines the creation of software tools for tasks such as PDF editing, markup, analysis, collaboration, and recognition, among other digital transformation techniques. It encompasses a range of APIs designed for seamless integration across various devices and platform formats, allowing developers and businesses to effortlessly incorporate advanced PDF functionality into their applications and back-end systems.
Notably, industry leaders including Dropbox, DocuSign, SAP, IBM, and Volkswagen have placed their trust in PSPDFKit's product. The company has secured substantial funding, which is being strategically invested into expediting product growth and supporting key acquisitions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (1 round)
Oct 2021
$116m
GROWTH EQUITY VC
Total funding: $116m
Company benefits
- Work/Life Balance - Structure your day in a way that allows you to do your best work and still have plenty of time for life outside of work
- Impact - Own your work and make decisions that help steer the direction of the company
- Growth Possibilities - Take advantage of a learning budget and allocated time off for attending conferences to grow your expertise
- Knowledge Exchange - Share your work with others in weekly demos and use your allotted experimental days to try out new things
- Paid Time Off - Enjoy a generous vacation allowance and a parental leave policy that includes birthing and non-birthing parents
- Retreats - Spend time working and bonding with your colleagues during our company retreats
Company HQ
Schottenfeld, Vienna, Vienna
Leadership
Jonathan Rhyne
(CEO)Associate Attorney for Brock & Scott, PLLC from 2010 to 2012 and Attorney for Smith Debnam Narron Drake Saintsing & Myers, L.L.P. from 2013 to 2014.
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