Help Desk Engineer, DAT
$32.69 - $42.30 per hour. Plus Employee Stock Purchase Plan
Digital freight marketplace
Job no longer available
Digital freight marketplace
1001+ employees
Job no longer available
$32.69 - $42.30 per hour. Plus Employee Stock Purchase Plan
1001+ employees
Company mission
To deliver actionable information and solutions that help customers succeed.
Role
Who you are
- Candidates should be comfortable working within a Service/Help desk environment, endpoint management system workflows as well as ticketing systems and driving positive change in a workplace environment
- You should possess a working understanding of networking concepts and modern endpoint security tactics and tools within both major OS platforms
- Great candidates will have experience with direct executive support experience
- Associate’s or bachelor’s degree in Information Technology/Computer Science or related field experience
- 2 plus years Help Desk/Desktop Support experience
- Strong verbal and text-based communication skills
- Certifications preferred (CompTIA A+, Network+, etc.)
- Experience with Microsoft Office 365 administration
- Experience with Google Suite administration
- Experience with Audio/Video for conference rooms
- Strong customer service skills, communication skills and positive attitude as well as a technical, team-oriented continuous-improvement mindset
- Kandji MacOS Device Management experience a plus
- Okta SSO / SAML, Active Directory experience a plus
What the job involves
- DAT is currently looking for a Help Desk Engineer to join our growing technical team and drive the evolution of our technology infrastructure and end user experience
- Being a friendly, supportive contact for all users and presenting the public face of the IT organization and communicating effectively in-person as well as text
- Provide first level technical support for our endpoint infrastructure, laptop hardware, software and peripheral issues
- Troubleshooting, Break/fix issues and management of Desktop endpoints of both Mac and Windows with both minimally technical personnel and high-touch executives
- Managing ticketing systems and working within a queue-based workflow
- Responding to endpoint issues, incidents and emergencies
- Producing, reviewing and revising documentation for both internal users and teammates
- Install, configure, and maintain operating systems, software applications, and system updates
- Provide remote support and troubleshooting for users working from home or in the field
Our take
DAT Freight & Analytics operates the largest truckload freight marketplace in North America, deploying freight-matching and analytics solutions to companies all across the freight logistics industry. At its core, the company exists to help businesses optimize their freight operations and achieve pricing power over a hyper-dynamic marketplace.
The company derives its data from the millions of freight matches powered by its platform, as well as a database of market transactions. This enables it to provide transportation brokers, carriers, industry analysts and other organizations with clear and actionable insights into market trends.
Having been a market leader for over 40 years, the company has grown from being a single bulletin board at a gas station in Oregon to seeing its technology deployed to millions of end users. DAT has been consistently focused on R&D and the expansion of its offering, including by acquisitions such as that of the freight-matching Convoy Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Remote/hybrid flexibility
- 20 days PTO from day one, plus 10 paid holidays annually
- Wellness allowance
- Parental leave
- Career development paths
- Leadership training, mentorship programs, education reimbursement & industry certifications
- Performance bonuses & annual merit increases
- Immediate 401(k) matching
- Stock purchase program
- Premium health coverage, plus dental & vision
- Mental health support
- FSA/HSA options
- Life insurance
Company HQ
Denver Tech Center, Greenwood Village, CO
Leadership
Jeff Clementz
(President and CEO)Formerly CEO and President at Shift, SVP/GM of Marketplace and Partner Operations at Walmart (where they spent 6 years) and VP/MD for Australian and NZ at PayPal (where they spent 12 years).
Salary benchmarks
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