Help Desk Engineer, DAT
$32.69 - $42.30 per hour. Plus Employee Stock Purchase Plan
Truckload freight marketplace
Be an early applicant
Truckload freight marketplace
501-1000 employees
Be an early applicant
$32.69 - $42.30 per hour. Plus Employee Stock Purchase Plan
501-1000 employees
Company mission
To deliver actionable information and solutions that help customers succeed.
Role
Who you are
- Candidates should be comfortable working within a Service/Help desk environment, endpoint management system workflows as well as ticketing systems and driving positive change in a workplace environment
- You should possess a working understanding of networking concepts and modern endpoint security tactics and tools within both major OS platforms
- Great candidates will have experience with direct executive support experience
- Associate’s or bachelor’s degree in Information Technology/Computer Science or related field experience
- 2 plus years Help Desk/Desktop Support experience
- Strong verbal and text-based communication skills
- Certifications preferred (CompTIA A+, Network+, etc.)
- Experience with Microsoft Office 365 administration
- Experience with Google Suite administration
- Experience with Audio/Video for conference rooms
- Strong customer service skills, communication skills and positive attitude as well as a technical, team-oriented continuous-improvement mindset
- Kandji MacOS Device Management experience a plus
- Okta SSO / SAML, Active Directory experience a plus
What the job involves
- DAT is currently looking for a Help Desk Engineer to join our growing technical team and drive the evolution of our technology infrastructure and end user experience
- Being a friendly, supportive contact for all users and presenting the public face of the IT organization and communicating effectively in-person as well as text
- Provide first level technical support for our endpoint infrastructure, laptop hardware, software and peripheral issues
- Troubleshooting, Break/fix issues and management of Desktop endpoints of both Mac and Windows with both minimally technical personnel and high-touch executives
- Managing ticketing systems and working within a queue-based workflow
- Responding to endpoint issues, incidents and emergencies
- Producing, reviewing and revising documentation for both internal users and teammates
- Install, configure, and maintain operating systems, software applications, and system updates
- Provide remote support and troubleshooting for users working from home or in the field
Our take
DAT Freight & Analytics operates the largest truckload freight marketplace in North America, its platform deploys freight-matching and analytics solutions to companies all across the freight logistics industry. The company enables businesses to optimize their freight operations, while also delivering unparalleled data insights and pricing power over a hyper-dynamic marketplace.
The company derives its data from 500 million freight matches powered by its platform and its database of $137 billion in annual market transactions to provide transportation brokers, carriers, industry analysts, and new organizations with clear and actionable insights into market trends and data analytics.
Having been a market leader for over 40 years, the company has grown from being a single bulletin board at a gas station in Oregon to seeing its technology deployed to millions of end users. DAT has been consistently focused on R&D and is set to further its position in the market.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Medical, Dental, Vision, Life, and AD&D insurance
- Up to 20 days of paid time off starting in year one
- An additional 10 holidays of paid time off per calendar year
- 401k matching (immediately vested)
- Employee Stock Purchase Plan
- Short- and Long-term disability & sick leave
- Flexible Spending Accounts
- Health Savings Accounts
- Tuition Reimbursement Program
- Employee Assistance Program
- Free TriMet transit pass
- Hybrid Work Environment
Company HQ
Denver Tech Center, Greenwood Village, CO
Leadership
Satish Maripuri
(CEO & President, not founder)Group Executive of DAT's parent company, Roper Technologies. Former Executive VP & General Manager at Nuance Communications, and COO of Lionbridge.
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