Director of Insights, Riot Games

• 10+ years experience in data analytics, management consulting, product management, or related experience with applied quantitative skills
• Working knowledge of both analytics and research, with 5+ years specializing in at least one
• 4+ years of experience managing individuals or teams
• Ability to develop strong, open, and collaborative working relationships with peers and senior leaders
• If you embody player empathy and care about players' experiences, this is the role for you!

Desirable

• We’re looking for a Director of Gameplay Insights to help shape the future of VALORANT
• This leader will guide how we understand players, measure success, and translate insights into game direction
• Your team supports product managers, game designers, and creative leads to inform core gameplay decisions, live balance, and feature development, ensuring that every step is grounded in a deep understanding of players
• You’ll lead a talented team of analysts and researchers who merge insights skills with player intuition about what makes great games
• You’ll work alongside insights teams in Publishing, Esports, Platform Technology, and Data to connect the dots across the full VALORANT ecosystem - from discovery to retention, from gameplay to fandom
• This role reports to the Global Head of VALORANT Insights and offers a hybrid work-from-home and in-office model, with your home base being our global headquarters in Santa Monica, CA
• Oversee an insights team focused on core gameplay: agents, maps, modes, and live game balance
• Coach and develop managers to lead their own high-impact teams of analysts and researchers
• Mentor team members to deepen their craft and apply insights directly to gameplay, systems, and content decisions, building credibility as partners to designers, creatives, and product managers
• Foster a learning culture where player empathy, experimentation, and creative thinking thrive
• Partner with game team leadership to define what success looks like for player engagement and long-term growth
• Deliver insight-backed guidance on core game systems, progression, live balance, monetization, competitive systems, and content strategy
• Develop and maintain a holistic understanding of VALORANT’s player base through both quantitative and qualitative research and analytics
• Elevate how insights are used in daily development, from ideation and playtests to post-launch evaluation and iteration
• Coach and mentor senior analysts to think like quantitative storytellers, from hypothesis framing and model selection to narrative structuring and business impact articulation
• Partner with data and engineering teams to improve data quality and instrumentation, ensuring reliable, timely insights that move at the pace of development
• Set and uphold high insights standards, from design to validation, ensuring methods are sound and conclusions hold up under peer review
• Act as a thought partner to senior Product Managers and devs by pushing back when methods or assumptions are weak, proposing better alternatives, and earning trust by staying grounded in the domain