Associate IT Support Specialist, PitchBook
£33-38k
Plus bonus and employee stock programme
Private equity & venture capital database
Job no longer available
Private equity & venture capital database
1001+ employees
Job no longer available
£33-38k
Plus bonus and employee stock programme
1001+ employees
Company mission
To provide thousands of global business professionals with comprehensive data on the private and public markets to help them discover and execute opportunities with confidence.
Role
Who you are
- Bachelor’s degree or equivalent experience required
- 1+ years previous experience in technology related field or customer service is preferred
- Excellent customer service skills
- Strong computer literacy
- Previous experience using ticketing software
- Installing, configuring, and using a variety of operating systems (Windows 10, macOS, iOS, Android, Linux)
- Ability to lift and move objects up to 50 pounds
- Knowledge of Active Directory, Microsoft 365, and Okta preferred
- Demonstrated curiosity, desire to learn, and coachability
- Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
What the job involves
- As a member of the Product and Engineering team at PitchBook, you will be part of a team of big thinkers, innovators, and problem solvers who strive to deepen the positive impact we have on our customers and our company every day
- We value curiosity and the drive to find better ways of doing things
- We thrive on customer empathy, which remains our focus when creating excellent customer experiences through product innovation
- We know that greatness is achieved through collaboration and diverse points of view, so we work closely with partners around the globe
- As a team, we assume positive intent in each other’s words and actions, value constructive discussions, and foster a respectful working environment built on integrity, growth, and business value
- We invest heavily in our people, who are eager to learn and constantly improve
- Join our team and grow with us!
- The Associate IT Technician, Desktop Support Engineer will be stationed in our employee helpdesk, serving as our first point of contact for technical issues
- This customer service focused role is responsible for day-to-day support of our laptops, desktops, AV equipment, and software applications
- This role has an emphasis on provisioning and deprovisioning new hires including laptop deployments
- On-call, after hours support may be required on rare occasion
- Troubleshoot and repair computer hardware, operating systems, and software
- Deploy new hire laptops and upgrade existing employees to new laptops
- Administer access, permissions, and privileges for on-site resources and cloud services
- Maintain clear and concise documentation of IT internal and user-facing processes
- Monitor hardware and software inventory and keep key IT equipment in stock
- Coordinate with outside vendors of hardware, software, and services to provide a seamless experience for end users, anticipate future needs, and control organizational costs
- Investigate, understand, and resolve problems with local and remote infrastructure
- Support the vision and values of the company through role modeling and encouraging desired behaviors
- Participate in various company initiatives and projects as requested
- Working Conditions:
- The job conditions for this position are in a standard office setting
- Employees in this position use PC and phone on an on-going basis throughout the day
- Limited corporate travel may be required to remote offices or other business meetings and events
Salary benchmarks
Our take
Recognising the need for actionable and extensive intelligence in the private equity sector, PitchBrook was founded in 2007 with the vision to create a resource for comprehensive data, research, and insights spanning the global capital markets.
To address the complexity of these markets, PitchBook has continually expanded its coverage, integrating thousands of datasets and millions of individual insights into its platform. The company's dedication to innovation is evident in the pioneering features and products introduced to surface critical information for its clients.
PitchBook's integration into Morningstar since 2016 has provided a solid foundation for sustained growth and development. The company's commitment to helping clients make informed decisions suggests a future of ongoing evolution and expansion, as it remains at the forefront of providing indispensable resources for navigating the complexities of the global capital markets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2016
$10m
SERIES B
Sep 2009
$3.8m
SERIES A
Total funding: $13.8m
Company benefits
- Additional medical wellness incentives
- Paid sabbatical program after four years
- Paid parental leave
- Annual educational stipend
- Robut training programs on industry and soft skills
- Employee resource groups
- Company-wide events
- Employee referral bonus program
- Quarterly team building events
- Shared ownership employee stock program
- Monthly transportation stipend
- Private Medical insurance
- Dental scheme
- Life cover
- Minimum 25 days annual leave and volunteer days
- 8% Pension contribution
- Income protection
Company HQ
Central Business District, Seattle, WA
Leadership
Rod Diedendorf
(President & COO)also a Member of the Advisory Board at USC Wrigley Institute for Environment and Sustainability and Strategic Advisor at MyNeighbour. Previously COO at Archeo and was the CEO of Idearc Media.
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