Senior Performance Programs Manager, Etsy
$131-170k
+ equity and bonus
More information about location
eCommerce platform for handcrafted goods
Be an early applicant
eCommerce platform for handcrafted goods
1001+ employees
Be an early applicant
$131-170k
+ equity and bonus
More information about location
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- 5+ years of relevant work experience in project/program management in the HR space (with at least 2 working on similar performance/talent management programs)
- Excellent interpersonal skills, both oral and written required. Communication is confident, professional, polished and also warm
- Stakeholder management skills, especially with stakeholders composed of both technical and non-technical members
- Adept at balancing the near-term detailed view (how and when) with the broader long-term view (why and what), and equally interested in both
- Ability to prioritize and drive multiple concurrent projects to success
- Ability to maintain order in times of ambiguity and changing priorities
- Familiarity and comfort using Google Suite, Slack, performance management software (such as Workday) and project management software (such as Monday.com)
- Consistent track record of using systems thinking to create new processes or improve existing ones to help teams focus and minimize waste
- Sense of strong accountability and ownership over work
- Bonus if you have experience writing employee facing communications, developing learning materials, or telling a compelling story using slides
- A trust in and commitment to Etsy's vision, mission and values
What the job involves
- The primary focus of the Senior Performance Programs Manager is to drive Etsy's recurring performance programs, which includes: promotions, annual performance reviews, feedback, development check-ins, and talent planning
- The role's focus is twofold: Coordinating smooth execution across key functions within the People team, as well as supporting development of new initiatives that enhance Etsy’s performance and talent offerings
- This role requires a blend of strategic thinking, project management expertise, and strong interpersonal skills; it offers the opportunity to make a meaningful impact on our employees' sense of career advancement and achievement while at Etsy
- This is a full-time position reporting to the Senior Manager, Performance & Learning
- Driving ongoing performance programs including annual review, development check-ins, Feedback Pulls, 30/60/90 check-ins, talent planning at scale
- Overseeing and evolving our performance and growth frameworks including expectations per level, rating scales etc
- Developing and driving project plans through collaborating effectively across teams to define strategy, goals, and commitment to timelines and deliverables
- Proactively identifying important gaps or risks to meeting the strategic program goals and creating strategies/solutions
- Optimizing collaboration between teams to support effective information sharing, execution and decision making workflows
- Developing materials that foster a strong understanding of and easeful participation in programs for all end users, both internal team and employees
- Collecting and translating business requirements to technical requirements for People Systems teams to design solutions for performance programs
- Producing accurate and timely reporting of the program’s status throughout its life cycle and driving effective communication to stakeholders regarding program progress, flags and decisions to different audiences
- Monitor and assess the impact of the talent programs on offer and use insights to propose improvements that enhance their clarity, efficiency, and enablement of Admins’ equal access to opportunity
- Ideating and building upon new and existing programs to enhance Etsy’s performance and talent management offerings and support organizational goals and be best in class
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company values
- We commit to our craft - Our work has the power to change lives. That’s why we strive to learn continuously and excel at what we do
- We minimize waste - Time, resources, and energy are precious, so we focus only on what will have the greatest impact
- We embrace differences - Diverse teams are stronger, and inclusive cultures are more resilient. When we seek out different perspectives, we make better decisions and build better products
- We dig deeper - The best solutions to meaningful challenges are rarely easy or obvious. We stay curious, balance our intuition with insights, and decide with confidence
- We lead with optimism - We believe in our mission, and we believe in each other. We see the world as it is, set ambitious goals, and inspire one another with generosity of spirit. Together, we reimagine what is possible
Company HQ
Downtown Brooklyn, NY
Articles
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
People progressing
Became the Director of International Strategy and Operations after a year and 2 months as a senior manager in the division. After nearly 5 years in that role, they became Director of Marketing and International Strategy & Operations, and six months after that was promoted to Senior Director in that same department.
Salary benchmarks
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Diversity, Equity & Inclusion at Etsy
- Diversity is a priority at Etsy, owned by everyone:
- A diverse workforce is critical to Etsy’s success—it makes us a stronger, better, more resilient and more relevant company. We have an inclusive culture and each of us actively creates opportunities for underrepresented groups to join, thrive and advance at Etsy
- We welcome all perspectives:
- As individuals, we invite a variety of viewpoints and experiences—especially when they conflict with our own. We encourage questions more than statements, and provide a safe environment in which all employees can surface and discuss concerns
- We measure and share openly:
- We contribute to broader progress by evaluating, iterating and transparently communicating our successes and failures internally and externally
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