Technical Support Engineer, Sigma Computing
EMEA
+ Equity
Business intelligence software solutions
Open for applications
Business intelligence software solutions
201-500 employees
Open for applications
+ Equity
201-500 employees
Company mission
To empower everyone to make the best possible decisions at every turn by removing the barriers that prevent people from analyzing data across sources and delivering the full spectrum of self-service cloud analytics and business intelligence.
Role
Who you are
- We are looking for talented support engineers with a strong grasp on analytics, curious by nature and a desire to help
- 5+ years of industry experience supporting enterprise products for data analytics
- Computer Science fundamentals. Strong domain expertise in databases and business intelligence
- SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc
- SQL query performance troubleshooting and plan generation understanding
- Proficient in data modeling concepts
- Ability to properly chart data into logical visualizations
- A proven track record of building trust with customers and bringing issues to resolution quickly
- Excellent verbal and written communication skills
- A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)
- Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution
- Desire to be a great teammate and have fun at work
Desirable
- Supporting a cloud service in production
- Experience working with Snowflake, Redshift, BigQuery
- Knowledge of GCP, AWS
- Startup experience
What the job involves
- As a technical support engineer at Sigma Computing, you will be part of a talented team of engineers, with a shared mission to make data easily accessible for everyone
- You will work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues
- Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance
- Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product
Salary benchmarks
Our take
Sigma Computing is cloud analytics and business intelligence solution that provides live access to cloud data warehouses using an intuitive spreadsheet interface, allowing customers to analyze data and make insight-driven decisions in a matter of moments, not weeks. The company’s unique architecture of expanding data improves both performance and security by exclusively retaining data in cloud warehouses like Snowflake.
The company boasts more than 220 enterprise customers, including US Foods, Blackstone, and Athenahealth, who rely on Sigma Computing to make confident data-driven decisions. The company’s iterative and community-driven approach to A&BI frees data experts to focus on more innovative, fulfilling initiatives.
The company’s impressive funding rounds, co-led by D1 Capital Partners and XN, with support from exciting investors including Snowflake Ventures, Sigma Computing aims to continue to rapidly scale and democratize data analytics for organizations of all sizes.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2024
$200m
SERIES D
Dec 2021
$300m
SERIES C
Total funding: $566.3m
Company benefits
- Medical/Dental/Vision Insurance
- 401(k)
- Flexible Vacation
- Flexible Schedule
- Access to Health & Wellness Partners
- Parental Leave
Company values
- Assume Best Intent - We seek multiple perspectives to better understand where others are coming from, including our customers, partners, and each other
- Communicate Freely - We speak up when we have questions or ideas. We explain why decisions were made and are always open and honest with each other
- Be Curious & Constructive - We are curious about the world around us and want to dig into data to find our own answers and enable our customers to do the same!
- Be Smarter Together - We are greater together than the sum of our parts
- Aim for Greatness - We believe that failing at something great is better than succeeding at something mediocre
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Rob Woollen
(CTO)Previous Entrepreneur in Residence at Sutter Hill Ventures. Served as CTO & SVP (Platform Product Management) at Work.com. Worked as a Chief Architect at BEA Systems and was a Software Engineer at HP.
Jason Frantz
(Chief Architect)Previously served at the CTO at Sigma Computing. Previous Entrepreneur in Residence at Sutter Hill Ventures. Worked as a Software Architect at MapR Technologies, previous Software Engineer at both Clustrix and Agami Systems.
Mike Speiser
(Board of Directors)Founding Investor & Board Member of Snowflake, Sila Nanotechnologies Inc., Lancework, Clumio, Observe Inc., Ghost, Luminary Cloud, Transposit, Stealth, and Pure Storage (previous Board Member). Co-Founder of Epinions.com. Previous VP of Community Products at Yahoo, and VP of Product Management & Product Marketing at Symantec.
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