Account Executive, 7shifts

• Experience in a high-volume, quota-carrying tech sales role with a strong track record of hitting or exceeding targets
• Proven ability to uncover customer needs through deep discovery and drive value-based expansion within existing accounts
• A bias for action and urgency, balanced with a thoughtful, strategic approach to managing your book of business
• Strong proficiency in using sales tools and data to prioritize opportunities, manage pipeline, including a CRM (e.g. Salesforce), and ideally a customer success platform (e.g. Gainsight, Vitally, ChurnZero)
• A solutions-oriented approach, with confidence in handling objections and addressing customer pain points
• Adaptability and resilience in a fast-paced, evolving environment, with a willingness to learn and continuously improve
• Proficiency in utilizing AI tools to drive efficiency in day-to-day operations, including automating repeatable workflows and increasing productivity
• We know you might not check every box, and that’s okay. If you’re excited about this role, inspired to contribute to a meaningful product, and eager to share ideas that drive real change, we’d love to hear from you

Desirable

• As a Account Executive, Expansion for our SMB segment, you’ll build relationships with high-potential customers and engage them at key moments in their journey
• Using a data-driven expansion playbook and intent-based outreach, you’ll assess customer needs and guide their next steps
• Reporting to the Senior Manager, Account Management, you’ll act as a trusted advisor, identifying the next best action or product to help customers maximize ROI and unlock more value from 7shifts
• Through proactive engagement and clear insights, you’ll drive expansion while strengthening retention and long-term loyalty
• Own and prioritize a pipeline of expansion opportunities (upsells, add-ons, location growth) to consistently hit MRR targets
• Use customer usage data, firmographics, and tech stack insights to identify the next best action and deepen product adoption
• Run consultative discovery and value-based demos that connect customer challenges to clear, measurable ROI
• Proactively identify and pursue new revenue opportunities through outbound and rep-led motions within your book of business
• Use AI to work smarter: prioritize your book, prep for calls, personalize outreach at scale, and build those habits into how you run your day
• Capture customer insights and friction points, share them with Product to improve the journey, and source testimonial stories for Marketing
• Maintain strong data hygiene and execute targeted outreach using tools like Salesforce, Gong, and Slack
• Partner cross-functionally with Onboarding, Service Delivery, and Product to ensure smooth activation and ongoing success