Senior Technical Support Engineer, Dynatrace
Technical Support
Digital and application performance monitoring
Be an early applicant
Digital and application performance monitoring
1001+ employees
Be an early applicant
1001+ employees
Company mission
To deliver answers and intelligent automation from data.
Role
Who you are
- Technical Degree (preferably in Computer Science) or relevant experience in IT
- Professional work experience in software development, software testing, or in customer services
- Ability to analyze code written in modern programming languages
- Experience with various operating systems (Linux, Windows) and computer networks
- Knowledge of cloud and host virtualization technologies
- Strong analytical thinking with a structured approach to problem solving
- Team player with proactive attitude
- Excellent English skills, both oral and written
- Troubleshooting is your passion
- You are fascinated by technical challenges, and you think creatively
- You love to learn new technologies
- You appreciate team spirit and enjoy an international environment
What the job involves
- As a Senior Technical Support Engineer , you will be part of our Global Customer Support team
- You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform
- Recognize and solve problems as reported by customers related to our SaaS and Managed products
- Interact with diverse customer technology ecosystems
- Work directly with customer application specialists to troubleshoot and resolve platform or product issues
- Be exposed to an entire range of cutting-edge technologies
- Work closely with our development and product management teams
- Attend training for new product features and technologies
- Exchange knowledge with other colleagues and suggest product improvements
- Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation
Our take
Dynatrace is a software intelligence platform that is providing monitoring and analytic solutions as well as automation capabilities that allow clients to automatically scale their applications. Designed to help organizations better understand and optimize their cloud operations, it allows them to deliver software at a faster and more secure rate.
Recognized as a leading provider of software intelligence solutions, the Dynatrace platform is utilized by some of the world's leading brands, including 72 of the Fortune 100, to optimize their customer experiences and provide an overall more innovative IT operation.
The company has received numerous awards in recognition for its position within the technology industry. In 2022, Dynatrace won 3 major awards - the best place to work, the best global culture, and the best company outlook, as well as being named a leader in the Gartner Magic Quadrant for APM and Observability for the second year in a row. Dynatrace has a strong reputation in its field for its innovation and customer satisfaction, bolstering its position as a leader and helping further its name within the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2011
$4m
EARLY VC
Aug 2008
$12.9m
SERIES B
Total funding: $24.4m
Company benefits
- Full remote working options to hybrid ones combining home and in-office work
- Career development program supporting you in achieving your career goals
Company values
- Teamwork: We strive to be helpful, respectful, and candid with all of our teammates. We focus on finding solutions that support not only our individual work, but for the team around us.
- Innovation: A radically different product requires a radically different mindset. So, we constantly challenge the status quo and our own assumptions to find new horizons and disrupt the competition.
- Walk the talk: We deliver what we promise to our peers and to the market – creating solutions that simply work; that are easy, robust, and valuable.
- Customer-first: We try to understand the why before we try to find the way. We listen, collaborate, and attempt to resolve any issues that our clients may have, and strive to WOW them with our technical expertise and compassionate approach.
- Integrity: We respect and value differences. We’re kind and professional to all, but don’t hesitate to challenge opinions and ideas. Above all, we’re honest with ourselves, our team, and our customers.
Company HQ
North Waltham, Waltham, MA
Articles
Leadership
Bernd Greifeneder
(CTO & Co-Founder)Previously the CTO and Senior Vice President at ruxit. Also worked as a Chief Technology Officer/Chief Software Architect at Segue Software.
Sok-Kheng Taing
(Co-Founder)Previously worked as the Head of eBusiness at Büro Handel. Now is on the Advisory Board for Fachhochschule Oberösterreich and the Chairwoman of the Supervisory board for Neoom Group.
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