Senior Technical Support Engineer, Dynatrace
Technical Support
Digital and application performance monitoring
Job no longer available
Digital and application performance monitoring
1001+ employees
Job no longer available
1001+ employees
Company mission
To deliver answers and intelligent automation from data.
Role
Who you are
- Technical Degree (preferably in Computer Science) or relevant experience in IT
- Professional work experience in software development, software testing, or in customer services
- Ability to analyze code written in modern programming languages
- Experience with various operating systems (Linux, Windows) and computer networks
- Knowledge of cloud and host virtualization technologies
- Strong analytical thinking with a structured approach to problem solving
- Team player with proactive attitude
- Excellent English skills, both oral and written
- Troubleshooting is your passion
- You are fascinated by technical challenges, and you think creatively
- You love to learn new technologies
- You appreciate team spirit and enjoy an international environment
What the job involves
- As a Senior Technical Support Engineer , you will be part of our Global Customer Support team
- You will use your product, troubleshooting, and people skills to work directly with our customers, resolving technical issues and problems that occur while using the Dynatrace platform
- Recognize and solve problems as reported by customers related to our SaaS and Managed products
- Interact with diverse customer technology ecosystems
- Work directly with customer application specialists to troubleshoot and resolve platform or product issues
- Be exposed to an entire range of cutting-edge technologies
- Work closely with our development and product management teams
- Attend training for new product features and technologies
- Exchange knowledge with other colleagues and suggest product improvements
- Weekend and holiday work once every 2 months with same weekly working time and additional salary compensation
Our take
Dynatrace is a software intelligence platform that provides monitoring and analytics solutions as well as automation capabilities, enabling clients to scale their applications automatically. Designed to help organisations better understand and optimise their cloud operations, it allows them to deliver software at a faster and more secure rate.
Recognised as a leading provider of software intelligence solutions, the Dynatrace platform is utilised by some of the world's leading brands, including 72 of the Fortune 100, to optimise their customer experiences and provide an overall more innovative IT operation.
The company has received numerous awards in recognition for its position within the technology industry. In 2022, Dynatrace won 3 major awards - the best place to work, the best global culture, and the best company outlook, as well as being named a leader in the Gartner Magic Quadrant for APM and Observability for the second year in a row. Dynatrace has a strong reputation in its field for its innovation and customer satisfaction, bolstering its position as a leader and helping further its name within the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2011
$4m
EARLY VC
Aug 2008
$12.9m
SERIES B
Total funding: $24.4m
Company benefits
- Full remote working options to hybrid ones combining home and in-office work
- Career development program supporting you in achieving your career goals
Company HQ
North Waltham, Waltham, MA
Leadership
Bernd Greifeneder
(Co-Founder & CTO)Previously the CTO and Senior Vice President at ruxit. Also worked as a Chief Technology Officer/Chief Software Architect at Segue Software.
Sok-Kheng Taing
(Co-Founder)Previously worked as the Head of eBusiness at Büro Handel. Now is on the Advisory Board for Fachhochschule Oberösterreich and the Chairwoman of the Supervisory board for Neoom Group.
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