Data Science Architect, Devoted Health

• 7+ years as a senior technical individual contributor in data science or ML architecture roles
• Strong background in Python and SQL, with fluency in modern data ecosystems (Snowflake, dbt, Looker)
• Experience designing, building, and deploying machine learning models and LLM-based systems in production environments
• Demonstrated ability to translate ambiguous business problems into technical solutions with measurable impact
• Comfort building and optimizing scalable data pipelines, and performing deep-dive statistical and predictive analysis
• Excellent communication skills and the ability to partner effectively with non-technical stakeholders

Desirable

• As a Data Science Architect on Devoted’s Member Experience team, you’ll join a small, senior, high-trust group at the intersection of data science, operations, and AI infrastructure
• Your work will directly shape how our members experience care, from the conversations they have with our guides to the technology that supports those interactions
• You’ll design, build, and evolve the data and ML systems that help our service teams deliver empathetic, efficient, and intelligent support
• Your work will span applied machine learning, LLM evaluation, forecasting, and data architecture, always with a focus on measurable business impact and ethical use of automation
• This high-impact role reports into Devoted’s Data Science team and partners closely with Product Managers, Software Engineers, and Member Experience leaders to solve high-leverage problems for the company
• You’ll help define the technical and strategic direction for how Devoted uses data to understand and improve every member interaction
• Design first-class scorecards for our Member Service Guides — applying data and behavioral science to reward quality, empathy, and resolution, not just efficiency metrics
• Own and evolve our internal workforce management platform, helping us move from reactive scheduling to predictive staffing, improving cost, service quality, and employee satisfaction
• Drive Devoted’s LLM platform infrastructure, developing intelligent agents, evaluation frameworks, and observability tooling to ensure our AI systems are explainable, measurable, and trustworthy
• Own and advance forecasting models that underpin key business decisions — from staffing and budgets to member growth projections — turning data into foresight, not just hindsight
• Collaborate deeply with engineering partners to ensure scalable, maintainable data pipelines and feature stores, while maintaining fast feedback loops with business stakeholders
• Mentor and learn from exceptional peers, fostering a culture that values curiosity, rigor, and speed in equal measure
• Short path to impact. You’ll work with world-class data and application engineers, no months lost to plumbing pipelines
• Ethics aren’t a footnote. You’ll set the standard for fairness, explainability, and responsible automation across our AI stack
• Senior peers, no bureaucracy. You’ll join a team that runs fast, thinks deeply, and values humility as much as brilliance
• Flexibility by design. Whether your superpower lies in modeling, architecture, or leadership, this role flexes to amplify it