Technical Onboarding Engineer, Sigma Computing

• 7+ years of overall experience in data warehousing / data analytics / business intelligence
• Must have at least 3 of these years of hands-on BI development, using one of the major Business Intelligence tools (Tableau, Looker, PowerBI, Sisense, Qlik, Thoughtspot etc…), working in a customer-facing, technical role (BI developer, BI consultant or BI pre-sales)
• Clear communication style and the ability to explain complex technical issues in a simple manner, adapting to the knowledge level of the customer
• Customer relationship skills
• Data warehouse experience - cloud data warehouse preferred (Snowflake, Databricks, Redshift, BigQuery)
• Hands-on experience with dimensional data models and data shaping techniques (SCD, dim_date, pivot/unpivot/lateral join with unnesting etc…)
• Hands-on SQL proficiency
• Focus on methodologies for creating BI solutions, that are robust, reusable and easy to understand and maintain
• Desire to teach the customer the best way to accomplish their goal
• Bachelor’s degree in computer science or related field or equivalent technical experience

Desirable

• As an Onboarding Manager, you will be responsible for guiding new customers on implementing their first use case in Sigma, and getting them trained along the way
• You’ll collaborate closely with Sales, Customer Success, Technical Support and Product teams to ensure every customer’s journey is smooth, impactful, and tailored to their needs
• In this role, you’ll combine technical expertise with a customer-first mindset
• You’ll be helping BI developers, analysts, and data teams translate their workflows into Sigma, optimize performance, and drive long-term success
• Drive new customer onboarding with a core focus on customer adoption and self-sufficiency
• Guide experienced BI developers, new to Sigma, on Sigma-specific methodologies
• Tailor the implementation design to the skill-set of the customer
• Teach best practices of using Sigma, relevant to the use case and the skill-set of the user
• Define path to successful onboarding based on proactively understanding customer’s business’ needs and purchase drivers for Sigma
• Drive accountability of the customer to define the path to first value, working closely with Sales and Customer Success Managers
• Manage and own key customer milestones: sales handoff (internal), initial onboarding kickoff, enablement, training, first value use case activation, go-live, and handoff to CS
• Create an effective feedback loop to Product, Support and Sales teams to optimize how we onboard new customers
• Raise risks and drive accountability to remove onboarding blockers
• Provide BI implementation expertise / advice in one or more of the following areas:
• Sigma best practices and patterns
• Data modeling / shaping
• Common BI usage patterns
• Future product direction / roadmap
• Performance optimization
• Security including SSO, team organization, and row-level security
• Document new knowledge and cross-train other members of the team