Senior Account Manager, refurbed
More information about location
Refurbished electronics marketplace
Open for applications
Refurbished electronics marketplace
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
Refurbed's mission is to change the world for the better by making refurbished products the new normal.
Role
Who you are
- You hold a university degree, with 2+ years of experience in Account Management, ideally with marketplace and/or retail businesses
- You command English & German. Italian, French or Spanish are beneficial
- Proven experience in managing and growing accounts, driving performance improvements, and coordinating operational projects with a hands-on mentality and entrepreneurial mindset
- You are passionate about working with people and can effectively communicate, influence, and build trust with stakeholders at different levels
- You bring a tech and AI-first mindset to your approach, coupled with strong critical thinking skills
- You are resilient, learning from setbacks without losing momentum, and bring a structured, analytical approach to problem-solving
- Previous experience working in a marketplace environment
What the job involves
- As a Senior Account Manager, you will take full ownership of our top tier sellers portfolio and play a key role in developing its long-term success
- Your core mission is to grow these accounts by identifying new countries, categories, and products where sellers can expand their sales
- Beyond driving numbers, you will act as the trusted partner for your sellers, representing refurbed in every interaction, uncovering and leveraging synergies to unlock sustainable, mutual growth
- You will develop your expertise in a very exciting industry and shape the circular economy of the future
- This role will have high visibility in the company, working closely with Refurbed’s leadership team and offering a an attractive personal growth path
- Take ownership of a diverse seller portfolio of around 350 partners, while directly managing a core group of 10–15 key accounts with the highest strategic potential
- Build and maintain strong, trust-based relationships with sellers, acting as their go-to partner while always representing refurbed’s priorities and marketplace standards
- Develop a clear strategic framework to determine which sellers qualify for direct account management — including defining relevant KPIs, prioritization criteria, and a transparent decision logic
- Track and analyze the performance of your entire seller portfolio, identifying growth levers and translating data-driven insights into actionable plans
- Collaborate closely with Key Account Managers and cross-functional teams to solve challenges, identify opportunities, and ensure sellers have an optimal operational setup
- Guide sellers through our marketplace processes, ensuring strong performance and enabling them to scale effectively across countries, categories, and products
- Act as a proactive problem-solver and advocate for your accounts, driving innovation and unlocking new opportunities to help sellers maximize their GMV
- Work within an international, dynamic, and hands-on team with flat hierarchies, engaging directly with leadership on strategic initiatives
- Decisions should be made based on facts and not by hierarchy levels? We sure think so!
- We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company
- You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
- No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!
- You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you
- We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health
- We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments
Application process
- Please record a short Loom video (60-90 seconds) with a brief introduction about yourself and why you think refurbed is the place for you to continue to grow in your career!
Our take
Buying refurbished electronics can be a fantastic way to give a device a second life whilst saving a bit of cash, but many people are skeptical of doing so. Such items are often sold through illegitimate channels and there is no guarantee that the device will work for long, resulting in people avoiding refurbished goods.
Refurbed provides a refurbished electronics marketplace, which is challenging this. It allows users to browse and purchase refurbished devices that come with a minimum of 12 months' warranty.
The platform operates based on a monthly subscription fee, and whilst this will present a challenge when alternative marketplaces are free to use, the company has recognised that consumers are happy to pay for quality and warranty. Through its marketplace, the company aims to increase the prevalence of refurbished device purchases, helping to reduce waste and carbon footprints and helping consumers save money in the process. $40 million in 2025 funding is being invested into AI-driven efficiency and CX solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2025
$57.5m
LATE VC
Nov 2023
$57m
SERIES C
Total funding: $187.6m
Company benefits
- Refurbed Clubs - We have launched several internal clubs for team members to network, spend time together and share interests. Yoga, Mountain & Boards, Karaoke, Football, Board Games or Volunteering are among the current clubs that our team members enjoy
- Refurbed Parties - Work hard, party harder! We love celebrating success and therefore we plan four big events each year, including our anniversary, summer & Christmas party, as well as our very own Oktoberfest!
- Development opportunities - At refurbed, we embrace personal and professional development and are constantly working on new solutions. Apart from our Mentoring System, we love to organize seminars and workshops, such as "Young Leadership" and "Communication". We are currently working on the implementation of even more great opportunities!
- Gym membership support - Save -15% on your gym membership at GetFit! This gym is located right next to our office and offers the perfect space for your pre- or afterwork-workout
- Free fruit & drinks - After your workout at GetFit you might want to grab a healthy free snack from one of our three fully-equipped kitchens! Even if you do not want to work out, delicious fruits are always available 😉 After work, we are looking forward to having a drink (or two) with you!
- Remote work & flexi time - Work from our beautiful modern office located in the heart of Vienna or work from home - it's up to you! There are no core working hours - our team members can choose when they want to get work done
- Work equipment - Every team member receives a refurbished laptop on the first day. We provide everyone with additional monitors for working from home to be perfectly equipped even if not in the office
Company HQ
Leopoldstadt, Vienna, Vienna
Leadership
Peter Windischhofer
(Co-Founder)Founder of Yolmo.asia. Management Consultant for McKinsey & Company from 2014 to 2017.
Kilian Kaminski
(Co-Founder)Previously Marketing and Brand Manager for ProGreen, and was New Accounts Manager and Program Lead for Amazon Services from 2014 to 2017.
Jürgen Riedl
(Co-Founder)Alumnus of Startupbootcamp in 2012. Co-founder and CTO of refurbed since 2017.
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