Senior Technical Product Manager, Invoca
Data Platform
$120-160k
+ Bonus potential + Stock options
More information about location
AI-powered conversation intelligence platform
Job no longer available
AI-powered conversation intelligence platform
201-500 employees
Job no longer available
$120-160k
+ Bonus potential + Stock options
More information about location
201-500 employees
Company mission
To enable revenue teams to turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue.
Role
Who you are
- 3-5 years of experience in product management, with a focus on technical products and data management
- At least 1+ year of experience working with Customer Data Platforms or executing data strategy for a SaaS platform
- Deep understanding of Customer Data Platforms, data integration, and data management technologies
- Experience with CDP tools such as Segment, BlueConic, Tealium or similar is highly desirable
- Experience in conversation intelligence is a plus
- Experience with pricing and packaging is also a plus
- Excellent analytical, problem-solving, and decision-making skills
- Strong ability to translate complex data concepts into actionable strategies and solutions
- Proven experience leading cross-functional teams and managing stakeholder relationships effectively - ideally at multi-product companies
- Exceptional written and verbal communication skills, with the ability to present complex information clearly and persuasively
- Well versed in agile methodologies and tools and experience working in an agile/scrum environment
- Demonstrated skills in gathering detailed requirements, identifying elegant solutions to complex problems, organizing resources, and scheduling risk management
- Ability to thrive in a fast-paced environment where continuous improvement and innovation is key
- Strong technical aptitude, business sense, product common sense, and curiosity combined with an authentic love for products, people, and innovation
What the job involves
- As the Senior Product Manager for the Customer Data engineering team at Invoca, you will be at the forefront of shaping and executing our customer data vision, strategy, and roadmap
- You will work closely with cross-functional teams to optimize Invoca’s powerful data and analytics to enhance customer experiences, optimize data management, and further drive actionable insights
- Your technical prowess will be pivotal in ensuring that our data infrastructure and strategies align with our business objectives and ever-changing customer needs
- You will partner with a newly forming team of engineers focusing on Invoca’s customer data strategy and the underlying platform capabilities
- You will ensure that our product priorities and investments deliver maximum impact for our customers and internal stakeholders to expand our industry leadership and platform capabilities
- You will report to the Director of Product Management and play a key role on the product development team focusing on customer value delivery and fostering a culture of innovation and collaboration
- As a Senior Product Manager, you'll engage in full-lifecycle product management, crafting and executing Invoca’s strategy for collecting, storing and categorizing customer data to meet our growing client needs
- You'll be working closely on, and with, small scrum teams in an agile environment to break-down requirements, create and prioritize stories and features executing this data strategy
- You will help define a product vision and blueprint by informing the roadmap with new ideas to improve existing functionality, introduce new features and open up new market and revenue opportunities
- Integrating a mindset that balances long-term thinking with short-term execution, you will collaborate with our product development and go to market teams to:
- Define and implement the company’s customer data strategy, focusing on balancing standards with flexibility, ensuring data quality, and alignment with Invoca’s long-term goals
- Develop and execute a roadmap for leveraging best practices from CDPs to improve our customer data management and analytics
- Collaborate with engineers, data scientists, and other stakeholders to ensure Invoca’s data is effectively utilized for customer segmentation, personalization, and analytics through platform capabilities and best practices
- Work closely with engineering, marketing, sales, and customer success teams to gather requirements and deliver data solutions that address business needs
- Facilitate communication and coordination between teams to ensure alignment on data initiatives and objectives
- Build consensus and coordinate product development with engineering - acting as product owner for an agile development scrum team
- Manage the product lifecycle from concept to launch, including requirements gathering, user stories, and prioritization
- Work closely with our UX Designers, Marketing and Customer Success teams to integrate usability studies, market analysis and customer research into product requirements to ensure products meet customer needs and exceed customer expectations
- Collaborate with the Data Science team to further our use of AI in offering customer-centric solutions
- Ensure that data management practices comply with relevant regulations and standards (e.g. , GDPR, CCPA)
- Track and analyze the performance of data strategies and CDP initiatives, using metrics and customer feedback to drive continuous improvement
- Stay up-to-date with industry trends, emerging technologies, and best practices related to data management and CDPs
- Evaluate new tools and technologies to enhance our data strategy and capabilities
- You will do all this by striking the right balance between an agile, start-up environment (speed and flexibility) and the processes necessary as companies grow and scale (process and rigor)
Our take
Invoca is an AI-powered call tracking and conversational analytics platform enabling marketing, sales, customer experience, and eCommerce teams to better understand and immediately act on information consumers share via conversations, revealing exactly which campaigns are performing and delivering high returns on investments.
The company is a market leader in AI-powered conversation intelligence, serving leading consumer brands in considered purchase industries like automotive, telecommunications, healthcare, financial services, and real estate. It has continued to add new new capabilities throughout the years since its 2008 founding, to further help brands drive more efficient marketing, faster revenue growth, and better experiences in an increasingly challenging economy.
Through funding raised from several investment organisations, including Silver Lake Waterman and Kingfisher Investment Advisors, the startup has now been branded a Unicorn and is in a prime spot for further growth. Its priority has been to invest in product innovation through both organic development and acquisitions. Also, its recent arrival on Google Cloud Marketplace marks a milestone in the company's growing collaboration with Google, allowing joint customers to power more effective media strategies even more easily as they strive for revenue growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$83m
SERIES F
Oct 2019
$56m
SERIES E
Total funding: $199.8m
Company benefits
- Paid Time Off - 20 days off for all full-time employees, plus 15 paid holidays, 10 days compassionate leave, 3 days volunteer time and more
- Medical, Dental and Vision Coverage
- Mental Well-being & Employee Assistance Program
- Paid Family/Medical Leave - up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members, and up to twelve weeks 100% paid leave for one’s own medical leave
- Invacation (Sabbatical) - an additional week of PTO along with a bonus after seven years of service
- Wellness Subsidy - for gym membership, fitness classes, etc.
Company values
- Figure it out - We take pride in a FIGURE IT OUT attitude that gives us the freedom to blaze our own trails, roll up our sleeves and get the job done. Taking ownership of our work allows us to move fast, learn new things and then step back, relish in a job well done, and say “yeah, I did that”
- Light the customer’s way - Our desire to LIGHT THE CUSTOMER’S WAY drives everything we do. Companies buy our technology to drive business results. We prioritize their success objectives and through the right mix of focused listening, leadership guidance, and state of the art technology we help our customers get the highest value from our partnership
- Continuous improvement - We say “good enough” as often as we say “give up,” which is to say, never. That’s because Invocans are obsessed with CONTINUOUS IMPROVEMENT. We’re rebels with a cause and that cause is challenging the status quo every day to develop new and innovative solutions that make our jobs easier, our products better, and our customers more successful
- Help each other thrive - What keeps it all together is ensuring we HELP EACH OTHER THRIVE. This enables us to create an inclusive and egoless culture that allows us to build value for both our customers and our people. Hearing a variety of voices that come from people with diverse backgrounds and beliefs not only makes it a safe and comfortable place to work, it also drives a level of innovation that could never come from homogeneity; we call it “project us”
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Articles
Leadership
Colin Kelley
(Co-Founder & CTO)Previously worked as the CTO at CallWave and as a Software Architect at Unisys / Pulsepoint.
Rob Duva
(Co-Founder)Co-Founder of Fin & Field. Previously worked at CallWave in multiple roles, including Senior Product Manager and the Director of Customer Acquisitions.
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