Senior Technical Writer, Highnote

• 5+ years across technical documentation and software: as a writer, a docs engineer, or an engineer who owned a documentation system
• Docs-as-code: Markdown or MDX in a static site generator, versioned in git
• Comfortable working like an engineer: branches, pull requests, and CI
• Hands-on experience building AI-backed documentation tooling: generation, review, or drift checks you've shipped and kept running
• Editorial instinct sharp enough to state as a rule a machine can follow
• Able to read an API schema and write valid requests against it: we're GraphQL, and strong REST/OpenAPI experience is a good foundation; you'll be working in GraphQL from week one
• Strong writing for a developer audience

Desirable

• Highnote is looking for a Senior Technical Writer to own our developer documentation. You'll set the voice and standards for how we explain card issuing, acquiring, and money movement to developers — and build the tooling that holds that standard as the platform grows
• You'll join Developer Experience, the team that owns our API, our SDKs, our docs, and our design
• Own our API documentation: reference, developer guides, and tutorials
• Collaborate with the engineers who build the API you're documenting, and support the PMs shipping it
• Set the voice, tone, and style of our docs, and encode that standard into our tooling so it holds across content you didn't write yourself
• Build and refine AI workflows that draft, review, and keep documentation in step with the API
• Treat AI agents as a first-class audience alongside human developers
• Structure the documentation so it scales as the product grows
• Build a strong working grasp of card issuing, acquiring, and money movement. Enough to write about them accurately, and to know when to go ask
• Define how we measure documentation quality, and use it to decide what comes next