Senior Community Growth Manager, Airbnb
12 Month Fixed Term Contract, Business Operations Focused
€74-93k
Community marketplace for holiday accomodation
Job no longer available
Community marketplace for holiday accomodation
1001+ employees
Job no longer available
€74-93k
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role
- Qualified candidates will have 8+ years of work experience, preferably with combined exposure to sales, business operations and project management
- Ideally, prior experience in consulting and fast-paced environments (e.g. startups)
- Good analytical skills and metrics understanding allowing to take data-driven decisions
- Good understanding of digital environment and of the different growth levers and opportunities
- Capacity to balance day-to-day responsibilities with longer-term strategic execution
- Already experienced a target driven environment and at ease with short and mid-term challenges
- Ability to get things done with constantly changing priorities, projects and deadlines
- Experience building and strengthening relationships with external partners
- Proactive self-starter able to prioritize and manage work autonomously in a fast paced environment
- Capacity to think out of the box and to innovate
- Excellent verbal/written communication and presentation skills
- Fluent in French and English
What the job involves
- Pivotal role in driving the expansion of Airbnb's Host Services business lines, to support platform growth in the country overall.
- You will be responsible for developing and executing innovative strategies that align cross-functional teams, enabling rapid growth
- This role is a 12 to 18 months mission - a great opportunity to use your analytical skills to generate insights, develop and execute strategic initiatives and see immediate results of your proposed improvements. You will report directly to our Host Services leader for the EMEA region
- Strategy: Garner a deep understanding of the state and needs of the business in France and support growth. Create & implement local strategies for Host Services in the French market that drive material impact to our bottom line
- Business analysis: Analyze and review performance on all aspects: quality, supply growth and availability. Influence key business decisions through data-driven recommendations and insights
- Processes: Act as a representative of these services in France, surfacing local nuances and feedback and structuring it in a way that drives global change or improvements to the product or program functionality. When implementing local strategies, overseeing them from strategic planning phase through execution
- Community Management: Act as an Airbnb representative for the Host Services community, cascading key product updates and encouraging best practices among the peers across EMEA
- Collaborate with Regional Managers and cross-functional partners to support supply strategy and cross-functional initiatives. Support the French team in reviewing Host communication (strategy, channels, messages) in order to improve our retention
- Stakeholder Management: This person will be responsible for working directly with key leaders across our Chief Business Officer Organization to ensure full alignment across initiatives
- This will involve working closely with the France country manager to ensure Host Services fit into the broader strategy of the Country
- In addition, this person will collaborate with leaders of our supply Team to ensure services are a meaningful driver of host growth in the country
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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