Customer Support Specialist, Sprinter Health
$21 - $22 an hour
More information about location
On demand, at-home health tests
Be an early applicant
On demand, at-home health tests
101-200 employees
Be an early applicant
$21 - $22 an hour
More information about location
101-200 employees
Company mission
To dramatically expand and untether access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.
Role
Who you are
- At least 2 years of high volume / fast-paced patient / participant / customer service experience in the healthcare industry
- Proficiency using electronic health record (EHR) systems and other healthcare software
- Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams
- Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping
- Ability to adapt to changing priorities and work effectively in a fast-paced environment
- Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care
- Experience coordinating tasks with national labs such as Quest or LabCorp such as requisition review, issue investigation, result tracking, etc. is preferred
- Bilingual Spanish a plus
- Experience using Zendesk is preferred
- Are flexible, humble, and have a sense of humor
- Excel at last minute problem solving and out of the box thinking
- Are highly organized and process-oriented
- Communicate effectively when speaking and writing
- Know how to prioritize tasks and escalate situations when necessary
- Have experience working in an on-demand service or healthcare environment
- Enjoy working in a fast paced, high pressure environment
- Have a calm and understanding demeanor and the ability to empathize with customers' frustrations and needs
What the job involves
- As we are rapidly expanding our operations by building new partnerships across the healthcare spectrum, we are looking for an experienced, customer-centric individual to join our growing customer support team
- As a Customer Support Specialist, you are often the first voice of Sprinter Health, so you must be someone who will deliver flawless and timely support to our customers across the United States
- You will work from 9:00 am to 5:30 pm in your time zone
- Your day will begin by fielding and resolving overnight questions and supporting requests from our customers and partners
- Throughout the day you will handle a high volume of inbound and outbound calls, texts, and emails, related to patient interactions, clinical staff communications, and other inquiries, ensuring prompt and professional support
- As different customer situations arise, you will escalate questions and concerns to other teams for additional assistance
- You will help Clinical Managers and Sprinters (mobile phlebotomists) with real-time scheduling changes
- You will handle clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high quality care in the home
- You will also support the Care Coordination team by confirming PCP fax information, obtaining missing appointment information, providing appointment updates, and identifying areas for workflow improvement
- You will handle additional responsibilities and/or projects as designated, which may include enhancements to processes and the facilitation of cross-training across various departments
Our take
Sprinter Health offers on-demand health checks and lab draws by sending nurses and phlebotomists (employed by Sprinter itself) into the home. Amongst its services are blood draws and urine samples, mobile imaging and vitals checks, as well as assistance with telehealth consultations.
The rise in remote, digital health solutions is helping to bring greater access to care, but it’s also created a need for last-mile, in-person services. Indeed, while the last year or so has actually seen a marked drop in investment into digital health, home-based care providers are still going strongly.
There’s no doubt that the Covid-19 pandemic had a lot to do with this, but it appears that the demand for in-home services is here to stay. If anything, they’re something of a throwback to decades gone by when house-calls were a regular occurrence.
Despite only emerging from stealth in late 2021, Sprinter is very well funded, and has been quickly building up its headcount in California, with a long term focus on national expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (2 rounds)
Oct 2021
$33m
SERIES A
Mar 2021
$4.6m
SEED
Total funding: $37.6m
Company benefits
- Free lunch everyday and fully-stocked microkitchens and coffee/tea bar
- Team offsites, game hours, tech talks, and design sprints
- Health insurance benefits (PPO / HMO / HSA, 100% of family premiums paid)
- Dental / vision / wellness benefits
- 401k matching
- Unlimited PTO
- Flexible work-from-home policy for work/life balance (4 days in-office, accommodation for occasional WFH days)
- Relocation assistance
- Generous parental leave (4 months for the birthing parent, 3 months for a partner, 100% paid)
Company HQ
The Castro, San Francisco, CA
Leadership
Max Cohen
(Co-Founder & CEO)Worked at Google from 2011 to 2014 as a Product Manager, before joining Oculus VR as VP of Mobile, a few months prior to Facebook's acquisition of the company. Continued at Oculus VR until 2019 as Head of Mobile, Head of Oculus Product for Mobile and Platform, and Head of AR/VR Media Product.
Cameron Behar
(Co-Founder & CTO)Like Sprinter Co-founder Max Cohen, previously worked for Google and Facebook. Worked as a Software Engineer and Tech Leads across a number of verticals at Google. Worked at Oculus after Facebook's acquisition as a Tech Lead Manager and Engineering Manager.
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