Bilingual Customer Support Representative, Procore
French Speaker
$19 - $22 per hour. + Eligible for Bonus Incentive Compensation
Construction management platform
Job no longer available
Construction management platform
1001+ employees
Job no longer available
$19 - $22 per hour. + Eligible for Bonus Incentive Compensation
1001+ employees
Company mission
To connect everyone in construction on a global platform.
Role
Who you are
- If you thrive in a dynamic, diverse, and fast-paced environment, Procore and Customer Support is the place for you!
- Fluent English and French speaker; subject to verification via assessment
- 1+ years of experience in a contact center or technical support environment; or 2+ years of related customer support experience
- Must communicate optimistically, clearly, and professionally with clients to handle client inquiries; this is subject to verification via assessment
- Eagerness and ability to learn quickly, remain agile, adapt to a changing product, and follow processes and procedures
- Strong multitasking skills with the ability to self-manage workload while providing extraordinary client experiences
- Critical thinker with the ability to assess and provide proactive advice and solutions; efficiently escalate client cases quickly, when appropriate
- Reliable self-starter with excellent attendance and time management skills
- High School Diploma or GED required
What the job involves
- We’re looking for a Customer Support Representative (CSR) to join our global customer support team
- In this role, you'll leverage your technical problem-solving and people skills to provide first-contact resolutions, enabling clients to confidently use and advocate for Procore's platform
- As a CSR, you will assist our customers via email, chat, and phone while collaborating with other support teams and internal stakeholders to provide effective solutions and an excellent customer experience
- When you join our Support organization, we will support your professional development, opening up numerous opportunities for long-term career growth both within and outside our organization
- This position reports to Manager, Customer Support,
- Deliver best-in-class customer experiences by managing cases through phone, chat, and email inquiries, enabling customers to achieve their goals with Procore’s software
- Troubleshoot technical issues, diagnose root causes, and find answers through established resources
- Acquire and maintain a thorough understanding of Procore’s business model, system, and technologies to educate customers and optimize their use of Procore’s software products and integrations
- Meet and exceed key performance indicators (KPIs), such as schedule adherence, quality coaching, customer satisfaction, and first-contact resolution
- Partner with Procore SMEs/departments to resolve complex customer issues and manage cases to resolution, leveraging strong collaboration skills
- Maintain diligent attention to detail and ensure the integrity of accurate documentation, record keeping, and data security
- Demonstrate a positive attitude and respect for coworkers and customers, building and maintaining warm working relationships
- Convey Procore’s culture and values of Openness, Optimism, and Ownership in every interaction, adhering to ethical standards
Our take
Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore’s offerings are an attractive prospect for those operating in the industry.
Founded in 2002, Procore now serves over 15,000 businesses, providing a range of products for preconstruction, project management, and resource and financial management. Its platform is built atop multi-zone cloud infrastructure, and is able to house every app, document, and person involved in projects, providing visibility that simplifies processes for everyone involved.
With promising stock performance and a legacy position in the construction tech sector, Procore seems likely to continue a steady upward trajectory in this growing market. The company published its first Environmental, Social and Governance report in 2022, highlighting its commitment to work towards a more sustainable future, and has continued to develop integrations and partnerships to improve its offerings.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2020
$150m
LATE VC
Sep 2019
$94.9m
SERIES I
Total funding: $567.8m
Company benefits
- Comprehensive healthcare benefits, long-term disability, life insurance and other wellness resources
- Values-driven PTO that is based on openness, ownership and optimism – take the time you need when you need it
- Retirement benefits such as a 401k or RRSP with employer contribution (varies by country).
- Employee Stock Purchase Plan for eligible employees
- Employee enrichment program with classes and programs for personal and professional development
- Procore Perks - a reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness
- Family building benefits including fertility treatments (with some medical plans) and cash benefits to support adoption and surrogacy
Company values
- Openness: Be honest without ego
- Optimism: Build toward what’s possible
- Ownership: Take initiative and move forward
Company HQ
Carpinteria, CA
Articles
Leadership
Tooey Courtemanche
(CEO)Worked as a Software Engineer at Skip Steveley & Associates after graduating from the University of Arizona. They were also CEO of Webcage, a software consultancy company.
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