Customer Support Advisor, LiveScore Group
Bulgarian Speaker
£25.8k
+ Up to 20% annual company bonus and unsociable hours allowance, when applicable
Real-time sports scores and free-to-air live stream service
Job no longer available
Real-time sports scores and free-to-air live stream service
501-1000 employees
Job no longer available
£25.8k
+ Up to 20% annual company bonus and unsociable hours allowance, when applicable
501-1000 employees
Company mission
To grow the world's leading sports ecosystem.
Role
Who you are
- Sports and betting knowledge isn’t essential when applying as you will be provided with the relevant training and support
- This role would be well suited to a person who is enthusiastic, empathetic, and resilient
- Ability to speak and communicate fluently in English and Bulgarian
- Excellent listening and interpersonal skills
- Strong problem solving and critical thinking skills
- Be IT literate with excellent written communication skills
- Flexibility, drive, and an enthusiasm to succeed
What the job involves
- Office based for the first 4 months (probation and training period) - this will allow you to get to know the team, soak up crucial knowledge and benefit from face to face support whilst learning the role!
- Hybrid working (2 days in the office) available after successful completion of probation period
- At the beating heart of LiveScore Group, we are looking for motivated, positive, and personable Customer Support Advisors to help guide and assist our customers within our Award-Winning Support team
- This is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK
- LiveScore Group prides itself as an organisation who ensures that the customers experience is positive and memorable, and as the first point of contact for our customers the successful candidate will be responsible for delivering a high-quality service
- A busy sporting calendar will mean that you will need to be flexible with your working hours, including evenings & weekends, but you will be rewarded!
- At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting
- Respond professionally to a range of inbound Live Chat, Email & Phone queries across our multiple labels
- Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met
- Communicate in a prompt, thoughtful and clear manner
- The ability to multi-task between customer contacts
- Listen, probe, and investigate enquiries to determine the underlying needs of the customer
- Address any issues of conflict or complaint whilst displaying commercial awareness
- Identify opportunities to upsell and cross-sell products and services to customers when appropriate
- Stay up to date with company products, services, and policies to accurately answer customer questions
- Collaborate with other departments to ensure customer satisfaction and retention
- Classify customer contact, supporting the business in identifying process & product improvements
Our take
Livescore Group is a union of sports streaming, digital media, and online betting companies that includes Livescore (founded in 1997), Livescore Bet, and Virgin Bet. With streaming services predicted to spend over $10B on sports rights in 2024 alone, the Livescore Group is located in the heart of a lucrative industry, and that’s before the gambling side of their group is even considered.
Livescore Group makes considerable revenue from selling its advertising space, and with streaming becoming an increasingly popular way to engage with sports, it’s unsurprising that in 2022 the company received large sums of venture capital.
Livescore Group is using this funding to accelerate growth in Central and Eastern Europe, further bolstering its 35 million worldwide active monthly users.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Leadership
Sam Sadi
(CEO)Previously CEO of Gamesys, and Director of Bwin Labels at Bwin.party Digital Entertainment, Founding Partner Trendee Europe and Owner of Sport One Online Gambling Consultancy.
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