Platform Support Specialist, CFC
3-5 days a week in office
Insurance products purpose-built for today's risks
Be an early applicant
Insurance products purpose-built for today's risks
501-1000 employees
Be an early applicant
3-5 days a week in office
501-1000 employees
Company mission
To simplify the way business insurance is bought and sold. As a specialist insurance provider, they offer purpose-built packages that are designed for risks that modern businesses face.
Role
Who you are
- Proven customer service experience, dealing with customers both via email and telephone
- Computer literacy with strong skills in Outlook, Word and particularly Excel
- A strong interest in developing a career in the insurance sector
- Strong organisational skills with the ability to prioritise work to meet tight deadlines and turnaround times
- Excellent level of attention to detail including accurate written and numeracy skills
- Good communications skills, courtesy and patience
What the job involves
- You will be a core member of CFC’s platform team, a fast growing business unit that is responsible for delivering on our digital distribution strategy and increasing the proportion of business that we are writing through online channels
- Our Platform Support Specialists play a vital role in supporting CFC’s platform team. You’ll support end-to-end digital customer journeys and will help execute our platform strategy
- You’ll be involved in all aspects of servicing our customers, engaging with our brokers, and managing the live chat function
- You’ll be working in a multi-disciplinary team where technology expertise, customer service and underwriting are united in one function, providing a culture where we are constantly striving to improve the broker experience
- Digital distribution is constantly evolving so you’ll be faced with an exciting set of challenges not seen in traditional underwriting roles
- Respond to and manage enquiries from brokers in a timely and professional manner
- Provide first class broker servicing through our live chat function
- Managing the platform team inbox and logging submissions
- Issuing policies, mid-term adjustments and other documentation
- Chasing outstanding items such as subjectivities and renewals
- Handling platform referrals quickly and producing quotations within agreed service standards
- Chasing new business quotations that we are keen to secure
- Explain the features, advantages and benefits of our products available on the platform, answering coverage and wording queries with confidence
- Carry out daily risk reviews of broker generated quotes on the platform, to ensure the profitability of the portfolio
- Carrying out proactive broker engagement in order to get feedback on the platform
- General ad-hoc administrative duties as required
- Department: Products & Operations
- Reporting To: Lauren Hall
Application process
- Stage 1: Applied
- Stage 2: Phone screening
- Stage 3: First stage interview
- Stage 4: Second stage interview
- Stage 5: Hired
Salary benchmarks
Our take
According to CFC, modern businesses of all sizes need insurance built for today's risks. CFC is a global specialist insurance platform aiming to protect businesses with policies that are specially designed for their needs.
The company differentiates itself through its proprietary technology and cutting-edge data science and delivers high-quality products to the market faster than its competitors. Moreover, it aspires to make it as easy as possible for brokers to do business. The company's main priority at this point is expanding its technical capabilities in key areas of underwriting and claims handling. Its products are used by more than 150,000 businesses in 90 countries.
According to the founder & former CEO, Dave Walsh, the company passed the test of time due to the strong culture it embraced within the organisation from the moment the company was created in 1999. The culture of the organisation involves aspiring to continually improve its systems and products, aiming to simplify specialist insurance, investing in innovative technologies and always doing the right thing.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Private healthcare insurance
- Generous parental packages
- Cycle to work scheme
- Qualifications sponsorship
- Subsidised gym membership
- Monthly in-office massages
- Paid volunteer time
- Discretionary bonus scheme
Company values
- Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and make the difference to our colleagues, customers, brokers, and carriers
- Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to make things better
- Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated
Company HQ
City of London, London, UK
Articles
Diversity, Equity & Inclusion at CFC
Ellie Khan (Talent Acquisition & Inclusion)
- At CFC, the only thing we don’t tolerate is intolerance. Everyone is welcome, individuality is celebrated, and empathy is cultivated.
- We believe hiring the right people is one of the most important parts to building our business and we look for talented individuals with diverse perspectives and backgrounds.
- We invest in technology to minimise bias throughout the recruitment process.
- We have a dedicated "Together at CFC" team and a really exciting company-wide DEI calendar of events to participate in each year.
- We attend a diverse range of events and career fairs to learn more about DEI best practices and promote CFC as an inclusive business.
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