Account Manager, DoubleVerify
Client Care & Support
Software platform for digital media measurement and analytics
Job no longer available
Software platform for digital media measurement and analytics
1001+ employees
Job no longer available
1001+ employees
Company mission
To build trust and transparency across the digital advertising ecosystem and help advertisers succeed.
Role
Who you are
- 2+ years in account management, customer support, or a similar client-facing role
- Bachelor’s Degree from an accredited institution
- Experience working with a SaaS or digital platform
- Familiarity with ticketing systems (e.g., Zendesk, Salesforce, or similar)
- Technical Proficiency: Comfortable using digital platforms and troubleshooting basic technical issues
- Strong analytical and critical thinking skills to diagnose and resolve client concerns
- Excellent written and verbal communication skills, with the ability to explain complex concepts clearly
- Ability to work cross-functionally with technical and business teams
- Have a Customer-Centric Mindset and passion for helping clients succeed within a self-service approach
- Strong time management skills to handle multiple inquiries efficiently
- Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach
- Forward Thinker, always looking to improve processes
Desirable
- Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand side platform
- Experience with Ad Serving technology
- Comprehensive understanding the online media marketplace
- Experience managing online media products and technologies such as experience with creative trafficking, campaign management, or ad serving
What the job involves
- As an Account Manager on the Client Care and Support Team, you will be the primary point of contact for our self-service clients, helping them navigate our platform efficiently and independently
- You will manage a queue of client inquiries, providing clear guidance on platform usage, troubleshooting issues, and addressing billing-related questions
- Additionally, you will collaborate with internal teams to resolve complex issues and improve the self-service experience
- Manage and respond to client inquiries in a timely manner via a ticketing system
- Onboard and educate clients on how to effectively use the platform to meet their goals
- Address client billing inquiries, clarifying charges and resolving discrepancies
- Proactively identify opportunities to enhance the self-service client experience
- Work with internal teams to investigate and resolve platform-related issues
- Act as a liaison between clients and product, engineering, or support teams to escalate and track problem resolution
- Identify recurring issues and provide feedback to improve platform functionality and self-service resources
- Partner with internal teams to improve self-service documentation, FAQs, and onboarding materials
- Provide feedback to Sales and product teams on client needs and common pain points
- Contribute to initiatives that enhance automation and streamline self-service workflows
Our take
The importance of digital advertising continues to grow, but it can be difficult for companies to protect their brand identity online. DoubleVerify solves this problem using software that monitors campaign performance in real-time.
Since it was first launched, DoubleVerify has successfully carved out an impressive market share, and now boasts customers such as digital advertising giant Facebook as long-time customers. Its success is largely owed to the quality of its technology, which far outperforms that of its rivals. DoubleVerify has consolidated its success by expanding the range of languages its tools support. It has also expanded into new markets such as Australia and New Zealand, a key indicator of the company’s continued growth.
The digital ad space is changing constantly, and DoubleVerify will need to remain as agile and adaptive as it is at present in order to compete with rivals such as Tremor and Quantcast. But with a 2021 IPO, several recent rounds of funding and new product releases, it looks set to tackle its competitors head on and stay ahead of the game.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2020
$350m
GROWTH EQUITY VC
Aug 2011
$33m
LATE VC
Total funding: $396.5m
Company benefits
- Comprehensive Coverage: Because we want you to stay healthy.
- Pension Matching: 401(k) or country-specific contributions.
- Tuition Reimbursement: never stop learning.
- Generous Parental & Compassionate Leaves: putting families first.
- Onsite & Virtual Events & Wellness Activities: Team activities, wellness offerings, games and more!
- Flexible Lifestyle Spending Account: Gym, fitness class, self-care, or even pet care? You're covered for this and more.
- Mental Wellness Days: Take a day off for yourself.
- Global Access to Mental Health Resource: Investing in you being your best self.
- Hybrid Work Schedule: Making the most of your time.
- Peer Nominated Awards: Recognizing DV values in action.
- Seasonal Employee Appreciation Gifts: Enjoy summer treats and holiday sweets.
- Self-Directed Paid Time Off: You work hard. Enjoy it.
Company HQ
SoHo, New York, NY
Leadership
Mark Zagorski
(CEO)Mark joined the DOubleVerify team as CEO in 2020,. Prior to this, he was the CEO for Telaria and an Executive VP/Head of Nielsen Marketing Cloud for Nielsen. He also spent 7 years at eXelate as CRO and CEO.
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