Senior Manager of Talent Operations, Zocdoc
$159-215k
Salary dependent on location
API connecting patients to doctors
Be an early applicant
API connecting patients to doctors
1001+ employees
Be an early applicant
$159-215k
Salary dependent on location
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- 6-8+ years of experience in Talent/Recruiting Operations, People Operations, or a closely related function, with a track record of building an operations function from scratch
- Deep, hands-on experience configuring and administering an ATS (Greenhouse strongly preferred) and sourcing/CRM tools (Gem or similar); BrightHire or interview intelligence tooling a plus
- Proven experience building dashboards and recruiting metrics/reporting, ideally in partnership with a data or analytics team
- Experience managing or mentoring a coordination team
- Strong project management skills - you can run multiple workstreams simultaneously and bring cross-functional stakeholders along
- Comfortable operating as both an individual contributor and a people leader; you don't need a large team to make an outsized impact
- Experience working in a fast-paced, global organization and adapting to shifting priorities
- Excellent documentation instincts - you write things down so the team doesn't relearn the same lessons twice
What the job involves
- Our Talent Acquisition team finds and hires the people who help Zocdoc give power to the patient
- Talent Operations is the engine behind that work - the systems, data, and processes that let recruiters spend their time on people, not on process
- We're building this function from the ground up, and this role will be at the center of it
- We're looking for a Senior Manager, Talent Operations to build our talent operations function from scratch
- You've done this before - you know what it takes to go from "recruiters cobbling together workarounds" to an operational backbone: clean tooling, documented process, and metrics leaders actually trust
- This is a hybrid IC/manager role
- Day to day, you'll be hands-on - configuring tools, building knowledge systems, standing up dashboards
- You'll also lead a team of 2 Recruiting Coordinators, with the team expected to grow as the function matures
- Own and optimize our recruiting tech stack (Gem, Greenhouse, BrightHire, etc), ensuring tools are configured to support how the team actually works - not fighting the tools to make process fit
- Identify gaps in the stack, evaluate and recommend new tools or integrations, and manage vendor relationships
- Build and maintain integrations between systems so data flows cleanly across the recruiting lifecycle
- Design and build a knowledge management system for the TA team - playbooks, SOPs, onboarding materials, and process documentation that scales as the team grows and evolves
- Keep documentation current as tools and processes change; make it the source of truth, not a graveyard of outdated docs
- Partner with TA Leadership and the People Analytics team to build recruiting dashboards and define the metrics that matter - pipeline health, time-to-fill, source effectiveness, quality of hire, and funnel conversion
- Ensure data integrity across systems so reporting is trustworthy and self-serve for TA leaders and business stakeholders
- Turn data into recommendations - not just reporting, but surfacing what the numbers mean and what to do about it
- Continually assess and streamline recruiting processes end-to-end to improve efficiency and candidate/hiring team experience
- Partner cross-functionally (Legal, People Systems, Total Rewards) to implement new processes and ensure compliance with internal policy and employment law
- Collaborate with TA managers and leaders to standardize processes globally
- Manage and develop a team of 2 Recruiting Coordinators, with the team growing over time as the function scales
- Set the standard for how operations work gets done - rigorous, documented, and built to last beyond any one person
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the fragmented healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Moving forward, Zocdoc will continue to invest in its platform to optimise its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $452m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(Co-Founder & CEO)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder & Chief AI Officer)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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