Customer Success Engineer, Pinecone
$150-180k
OTE
+ Offers Equity + Offers Commission
Vector database
Be an early applicant
Vector database
201-500 employees
Be an early applicant
$150-180k
OTE
+ Offers Equity + Offers Commission
201-500 employees
Company mission
To build the search and database technology to power AI/ML applications for the next decade and beyond.
Role
Who you are
- 3+ years experience in a Customer Success, Solutions Engineering, Technical Account Management, or related role at a SaaS company
- Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, or enterprise software integrations
- Ability to communicate complex technical concepts to both technical and non-technical audiences
- Experience supporting or working with developers, data engineers, or technical end users
Desirable
- Proficiency with SQL, Datadog and cloud platforms (AWS, GCP, Azure)
- Familiarity with CRM and CS platforms (eg:like Salesforce, Gainsight, or HubSpot)
What the job involves
- As a Technical Customer Success Engineer (CSE), you'll be the trusted advisor and advocate for our customers, guiding them through onboarding, adoption, and expansion of our platform
- You’ll work closely with technical stakeholders, ensuring they derive maximum value from our product by deeply understanding their use cases, architectures, and integrations
- This role blends relationship management with technical depth and problem-solving
- Own the post-sale relationship with a portfolio of customers, ensuring successful onboarding, adoption, and retention
- Serve as an technical point of contact, guiding customers through integration, deployment, and best practices
- Understand and communicate customer requirements to internal teams including Product, Engineering, and Support
- Monitor customer health and usage data to proactively address issues and uncover growth opportunities
- Conduct regular check-ins, and own success planning and executive business reviews
- Collaborate with Sales to identify expansion, renewal, and upsell opportunities
- Develop enablement materials, documentation, and technical tutorials to drive adoption and self-service
- Troubleshoot issues, escalate where appropriate, and act as a liaison between customers and technical support
Our take
Vector databases arrived on the scene only a few years ago, but the technology has already helped power a new breed of search engines that are based on neural networks as opposed to keywords. Vector databases quickly became popular in the world of machine learning and AI and they will continue to play a significant role in the future development of AI technologies.
Pinecone is a vector database company that specializes in providing an efficient and scalable solution for high-performance vector search applications. The platform is designed to allow businesses and developers to build, deploy, and manage machine learning applications without the hassle of infrastructures.
Pinecone is providing customers around the globe with capabilities that have, up until recently, only been utilized by tech giants. Due to the increasing demand for efficient and scalable vector database solutions, Pinecone's 2024 "breakthrough" release is set for a promising future. It claims its release will lead to 50x cost reductions for companies, that will be able to bring state-of-the-art AI to the market at a faster rate. With the company creating a buzz for itself in 2023 off the back of significant funding and with various high profile partnerships (Robust Intelligence and Gathr) announced the following year, here's to hoping it can fulfil the expectations placed upon it.
Freddie
Company Specialist at Welcome to the Jungle
Insights
96% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2023
$100m
SERIES B
Mar 2022
$28m
SERIES A
Total funding: $138m
Company benefits
- Company stock options
- Flexible PTO
- Medical, dental & vision plans
- Paid parental leave
- Mental health resources
- Commuter benefits
- FSA & HSA
- Flexible work hours
- Hybrid in-office/remote
- Annual team retreat
- WFH Equipment Stipend
Company HQ
Civic Center, New York, NY
Leadership
Edo Liberty
(CEO)Previously worked at Yahoo and Amazon Web Services in Senior Research roles.
Salary benchmarks
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