Customer Success Engineer, Pinecone
$150-180k
OTE
+ Offers Equity + Offers Commission
The vector database to build knowledgeable AI
Job no longer available
The vector database to build knowledgeable AI
101-200 employees
Job no longer available
$150-180k
OTE
+ Offers Equity + Offers Commission
101-200 employees
Company mission
Pinecone's mission it to make AI knowledgeable.
Role
Who you are
- 3+ years of experience at SaaS companies in Field Engineering, Solutions/Success Engineering, Technical Account Management, or a related role
- BS in Computer Science or a related technical field or equivalent experience
- Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations
- Ability to communicate complex technical concepts to both technical and non-technical audiences
- Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG
- Thrives in a startup environment: resourceful, adaptable and proactive in creating solutions
- Proficiency in one or more popular programming languages (Python, JavaScript)
Desirable
- Proficiency with SQL
- Experience with Retool, Datadog, or similar monitoring tools
- Experience working with cloud platforms (AWS, GCP, Azure)
What the job involves
- As a Customer Success Engineer (CSE), you'll be the trusted advisor and advocate for our customers, guiding them through adopting and implementing our offerings
- You’ll work closely with technical stakeholders, ensuring they derive maximum value from our product by deeply understanding their use cases, architectures, and integrations
- You’ll partner with Sales, Product, and Engineering to scope solutions, troubleshoot issues, and influence product direction
- You’ll also build tooling and processes to shape how we scale our ability to accomplish these goals
- Serve as a technical point of contact to guide customers on the path to production while ensuring best practices
- Deeply understand user requirements to influence our roadmap and devise short-term solutions to unblock customers
- Collaborate with Sales to conduct regular check-ins, architecture reviews, and success planning
- Build resources to monitor customer health, proactively unlocking opportunities to address issues and uncover growth opportunities
- Troubleshoot issues and provide high-level technical support to top customers
- Build processes and capture knowledge to scale and automate support and success initiatives
- Provide feedback and contribute (as a developer) to all elements of customer experience, including the Pinecone console
Our take
Vector databases arrived on the scene only a few years ago, but the technology has already helped power a new breed of search engines that are based on neural networks as opposed to keywords. Vector databases quickly became popular in the world of machine learning and AI and they will continue to play a significant role in the future development of AI technologies.
Pinecone is a vector database company that specializes in providing an efficient and scalable solution for high-performance vector search applications. The platform is designed to allow businesses and developers to build, deploy, and manage machine learning applications without the hassle of infrastructures.
Pinecone has continued to build out its platform to meet the growing demands of enterprise-scale AI workloads. And most recently, the company introduced Dedicated Read Nodes (DRNs), a high-performance deployment option designed for latency-sensitive, high-throughput use cases such as billion-vector semantic search, real-time recommendation systems, and user-facing AI assistants. By offering isolated, provisioned capacity with predictable performance and costs, DRNs address a key challenge for production AI systems that require consistent low latency under heavy load.
Alongside this, Pinecone has strengthened its partnership with Microsoft, leveraging Azure's global infrastructure, security, and go-to-market ecosystem to support large-scale, production-grade AI applications. These developments signal a shift from early experimentation toward mature, mission-critical deployments, positioning Pinecones as a core piece of enterprise AI infrastructure rather than just an emerging vector database provider.
Freddie
Company Specialist at Welcome to the Jungle
Insights
96% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2023
$100m
SERIES B
Mar 2022
$28m
SERIES A
Total funding: $138m
Company benefits
- Health and Wellness: Medical, dental and vision plans, paid parental leave, and mental health resources offer holistic well-being coverage for you and your family.
- Compensation and Financial Benefits: Pinecone offers competitive base salary and equity compensation, opportunity to build a savings and investment portfolio, and resources to protect your family from the unexpected.
- Other Benefits: Pinecone is a hybrid in-office/remote workforce that offers Flexible PTO and WFH Equipment Stipend. Employees also enjoy attending our annual company retreat and occasional team offsites.
Company HQ
Civic Center, New York, NY
Leadership
Edo Liberty
(Founder & Chief Scientist)Edo was previously a Visiting Lecturer at Princeton University. Before that, he worked in Research at Amazon SageMaker/AI Labs and at Yahoo! as a Research Scientist and Director.
Ash Ashutosh
(CEO)Prior to joining Pinecone in 2025, Ash worked at Google in Products and as a Global Director of Solution Sales. He also previously founded Actifio where he served as the CEO and President for over 11 years.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 8 more jobs at Pinecone