Senior Business Operations & Strategy Analyst, ServiceTitan
$95-137k
+ Annual bonus and equity
Office located in Glendale, CA
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$95-137k
+ Annual bonus and equity
Office located in Glendale, CA
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- The individual has a well-rounded background - including analytical rigor, experience with quantitative tools, project management, and a mix of strategic and operational work
- S/he will be able to quickly jump in, identify strategic projects to improve sales efficiency, and take direct day-to-day ownership of Sales Development Operations in order to drive those key strategic initiatives
- We are growing quickly and looking for someone who will be excited to have outsized ownership and impact; someone with an entrepreneurial spirit who is eager to identify inefficiencies and own solutioning
- 2-4+ years of experience in Analytics/Operations and/or management consulting
- A self starter with experience owning your own work and identifying what needs to be done - and then tackling
- Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels
- Functional experience in operations/business operations, strategy and/or growth, within the SaaS space is preferred
- Bachelor’s degree required
- Knowledge of Sales Productivity KPIs, Lead Scoring attributes/algorithms, Lead Routing
- Proficiency in advanced excel/Google sheets
- Experience using SQL/Data querying and Tableau or other data visualization tools to analyze data and communicate findings
- Knows how to balance getting the details right while still moving fast and balancing multiple projects
What the job involves
- The Senior Analyst, Business Operations & Strategy is a critical member of the GTM Strategy and Ops team and an important voice in the broader revenue operations ecosystem
- This role will be a critical member in building the sales pipeline and database strategy and acting as a strategic business partner to our sales and marketing organizations
- They will focus on managing the top of the outbound funnel through acquisition, enrichment, and management of the prospect database as well as strategic special projects across the GTM funnel
- This role will work cross-functionally with key business stakeholders across the company including sales, data science Business Technology/IT teams, & marketing
- There will be countless opportunities to make an impact on the overall growth of ServiceTitan
- Own your day-to-day functions across the Pipeline operations team, including database performance improvements, territory design, and automation implementations
- Drive strategic initiatives including redesigning processes and technology tools to improve the efficiency and effectiveness of our Database and broader pipeline funnel
- Partner with Data Science and Data Engineering teams on ways to improve prospect database and pipeline outcomes
- Incubate strategic “special projects” in collaboration with leaders within the RevOps function
- Manage an ‘at scale’ sales process through process creation and system design
- Discover the “so what” in performance data, distilling down to actionable insights that drive improved decision-making and business pivots
- Partner with our Sales and Sales Development leaders to help them understand their performance, root causes and help them improve and scale their operations
- Present insights in Weekly/Bi-weekly report outs on database performance and roadmap focus areas
Our take
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company values
- Be unapologetically you
- Bring your best
- Make bold moves
- Keep it human
- Work your way
Company HQ
Downtown, Glendale, CA
Articles
Leadership
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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