Technical Customer Support Specialist, Kahoot!
Actimo
Game-based learning platform
Job no longer available
Game-based learning platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To make learning awesome by creating engaging and impactful experiences for its users.
Role
Who you are
- Passionate about providing excellent customer support
- Strong problem-solving skills
- Comfortable with digital tools and quickly adapts to new technology
- Previous experience in customer service and technical support
- Excellent written and verbal communication
- Structured and organized with the ability to multi-task
- Able to stay calm and flexible when managing urgent situations
- A team player who contributes to group success
What the job involves
- We're on the lookout for an enthusiastic new member to join our Multi Brand Support Team!
- Your main goal will be to actively assist our Actimo customers, ensuring they enjoy an exceptional support experience
- While this is our top priority, you'll also have the opportunity to contribute to self-service initiatives, user education, resource material development, and more
- As part of our close-knit group of talented professionals, you'll work alongside others dedicated to enhancing our client support efforts
- Our Support team is vital as the face of our product, delivering extensive client support and working in harmony with the wider Actimo and Multi Brand teams
- As a Technical Support Specialist, you will be responsible for providing the best quality support experience for our customers
- You will also contribute to improving our support resources and work cross-functionally to enhance the overall customer experience. Some of your responsibilities will include:
- Respond to customer inquiries via email, chat, and phone
- Troubleshoot technical issues, guiding customers through solutions and escalating complex cases as needed
- Maintain and expand the Help Center and self-service resources to enhance customer education
- Contribute to internal knowledge-sharing, helping refine best practices and improve team efficiency
- Host online training sessions and webinars to educate users on best practices and new features
- Be the go-to expert for internal colleagues, assisting teams with product-related queries
- Document and categorize customer interactions, identifying patterns to improve support efficiency
- Assist in onboarding new customers
- Provide proactive support, identifying potential issues before they escalate
- Stay up to date with product changes, new features, and industry trends
- Work collaboratively with other teams
Our take
Kahoot! is a global leader in education technology, known for turning learning into a game. Originally popular in classrooms, the platform now reaches over 200 million participants worldwide across schools, businesses, and even social settings - thanks to its vast library of interactive, gamified content.
After securing a strong presence in the US, including the acquisition of Cleer in 2021, Kahoot! has since focused on expanding across the Asia-Pacific region. In 2024, it launched a dedicated APAC team and began localising its platform for countries like Indonesia, Thailand and Japan, where more than a million teachers are using it.
Kahoot! is backed by major investors including Goldman Sachs Asset Management and the LEGO family's Kirbi. The company is investing in long-term growth, and recently announced a new leadership team that will head up its next phase focused on product innovation and market expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2019
$23.8m
GROWTH EQUITY VC
Oct 2018
$15.4m
SERIES C
Total funding: $76.9m
Company benefits
- Insurance and pension contribution
- Lunch contribution
- Equity program
- Home broadband allowance
- Friendly, international environment and afterwork activities
- Subsidized wellbeing initiatives
- Mobile subscription
Company HQ
Sentrum, Oslo, Oslo
Leadership
Åsmund Furuseth
(CPO & Co-Founder)Has a Master of Science Degree in Physics from the Norwegian University of Science and Technology. Previously ran a wind turbine technology company called ChapDrive.
Previously, Eilert spent over 7 years at Visma in various Directorial roles. Prior to that, they were a Managing Director at e-conomic.
Salary benchmarks
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