Technical Customer Support Specialist, Kahoot!
Actimo
Game-based learning platform
Be an early applicant
Game-based learning platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To make learning awesome. We do this by creating engaging and impactful experiences for our users, and through our vision of building the leading learning platform in the world.
Role
Who you are
- Passionate about providing excellent customer support
- Strong problem-solving skills
- Comfortable with digital tools and quickly adapts to new technology
- Previous experience in customer service and technical support
- Excellent written and verbal communication
- Structured and organized with the ability to multi-task
- Able to stay calm and flexible when managing urgent situations
- A team player who contributes to group success
What the job involves
- We're on the lookout for an enthusiastic new member to join our Multi Brand Support Team!
- Your main goal will be to actively assist our Actimo customers, ensuring they enjoy an exceptional support experience
- While this is our top priority, you'll also have the opportunity to contribute to self-service initiatives, user education, resource material development, and more
- As part of our close-knit group of talented professionals, you'll work alongside others dedicated to enhancing our client support efforts
- Our Support team is vital as the face of our product, delivering extensive client support and working in harmony with the wider Actimo and Multi Brand teams
- As a Technical Support Specialist, you will be responsible for providing the best quality support experience for our customers
- You will also contribute to improving our support resources and work cross-functionally to enhance the overall customer experience. Some of your responsibilities will include:
- Respond to customer inquiries via email, chat, and phone
- Troubleshoot technical issues, guiding customers through solutions and escalating complex cases as needed
- Maintain and expand the Help Center and self-service resources to enhance customer education
- Contribute to internal knowledge-sharing, helping refine best practices and improve team efficiency
- Host online training sessions and webinars to educate users on best practices and new features
- Be the go-to expert for internal colleagues, assisting teams with product-related queries
- Document and categorize customer interactions, identifying patterns to improve support efficiency
- Assist in onboarding new customers
- Provide proactive support, identifying potential issues before they escalate
- Stay up to date with product changes, new features, and industry trends
- Work collaboratively with other teams
Our take
Kahoot! is a global leader in education technology, known for turning learning into a game. Originally popular in classrooms, the platform now reaches over 200M participants worldwide, across schools, businesses, and even social settings, thanks to its vast library of interactive, gamified content.
After securing a strong presence in the US, including the acquisition of Cleer in 2021, Kahoot! is now focused on expanding across the Asia-Pacific region,. In 2024, it launched a dedicated APAC team and began localising its platform for countries like Indonesia, Thailand, and Japan, where more than a million teachers are already using it.
Backed by major investors including Goldman Sachs Asset Management and the LEGO family's Kirbi, Kahoot! is investing in long-term growth. With this strong momentum on thein both Western and emerging markets, it's well places to keep shaping the future of fun digital learning.
Steph
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2019
$22.6m
GROWTH EQUITY VC
Oct 2018
$15.4m
SERIES C
Total funding: $75.7m
Company benefits
- Insurance and pension contribution
- Lunch contribution
- Equity program
- Home broadband allowance
- Friendly, international environment and afterwork activities
- Subsidized wellbeing initiatives
- Mobile subscription
Company HQ
Sentrum, Oslo, Oslo
Leadership
Åsmund Furuseth
(Co-Founder & CPO)Has a Master of Science Degree in Physics from the Norwegian University of Science and Technology. Previously ran a wind turbine technology company called ChapDrive.
Previously, Eilert spent over 7 years at Visma in various Directorial roles. Prior to that, they were a Managing Director at e-conomic.
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