Customer Success Manager, Reveal
Enterprise
$115k
OTE
$100k
BASE
Salary based on Colorado, Connecticut, Nevada and New York City - may vary in other locations. This position is also eligible for equity
More information about location
Revenue generation platform
Job no longer available
Revenue generation platform
21-100 employees
Job no longer available
$115k
OTE
$100k
BASE
Salary based on Colorado, Connecticut, Nevada and New York City - may vary in other locations. This position is also eligible for equity
More information about location
21-100 employees
Company mission
Reveal’s mission is to empower B2B Partnerships to drive tangible ROI.
Role
Who you are
- You have customer success experience at a fast-paced, high-growth international SaaS company
- You think and move a bit faster than those around you. You’re eager to take on a big opportunity and prove yourself through hard work and creativity
- You’re excited to learn the ins and outs of Crossbeam and ensure that our customers are thrilled with their experience
- You pride yourself on building customer relationships and would be described by customers as their trusted advisor
- You’re excited about the day-to-day work of helping customers resolve issues and find solutions
- You are able to think on your feet when faced with difficult challenges to ensure the best customer experience
- You are an excellent written and verbal communicator
- You will currently be a customer success manager at a SaaS company with at least 5 years experience
- You will be a data driven individual, experienced in reporting on your own metrics and a solid understanding of the key KPIs that can and should be reported on to drive success
What the job involves
- Our customer success team advises and guides our platform users ensuring they onboard to Reveal successfully, adopt the product and continue to see value with their partners across the wider ecosystem
- Customer success supports our freemium and paid customers throughout their lifecycle from onboarding, adoption, advocacy and renewal
- Develop a deep understanding of our customers’ partner ecosystems, and the benefit that partnering on Crossbeam creates
- Establish strong relationships with leaders to ensure successful integration of the Crossbeam platform into the customer’s partner and sales strategy and tools
- Expand our footprint within customer organizations to identify new use cases and increased adoption of Crossbeam
- Strategize with Crossbeam’s sales team to ensure optimal customer experience and effective execution of customer outcomes
- Develop customer-facing Success Plans that outline customer’s objectives and goals for their partner program and strategies for achieving them
- Onboard customers to help them deploy and gain value by driving their full adoption and utilization of Crossbeam
- Understand the customer journey, and key points that lead to value and use that knowledge to coach and educate customers on best practices for successful use of Crossbeam
- Be an excellent team player : Develop and document customer success best practices with team members to continually improve the effectiveness of our processes
- Internal power user of the Crossbeam product, and stay on top of the product roadmap and new features as they’re released
- Troubleshoot and, when needed, partner with the product and engineering to solve customers’ technical issues and bugs
- Provide ongoing feedback to the product team to help inform the product roadmap
- This job will report to Director of Customer Success - Antoine Roubaud
Application process
- We go through the same interview steps for all CSM candidates to ensure equity in our hiring process
- Our process is designed to learn as much about each candidate as possible, as well as to give candidates access to our team and learn about what it's like to be a team member at Crossbeam
- Topics will range from technical skills to problem-solving approaches and collaboration
- Crossbeam in-house recruiter (30 minutes)
- Director of Customer Success (30 minutes)
- Take-home project to put you in the shoes of a ENT CSM here at Crossbeam (7 days max to do it)
- Final Interview with:
- Director of Customer Success (45 minutes)
- Current CSM(s) (45 minutes)
- Chief Revenue Officer (45 minutes)
Our take
Reveal helps partnership, marketing, and sales teams within a business pool their CRM data, compare insights across different companies, and ultimately increase their win rates. Its product integrates across major tech stack components like Slack, Salesforce, and Hubspot, and helps expand a company’s network to identify and pursue new leads.
The hope is that sales teams will increasingly begin to adopt an open collaboration model, relying more heavily than ever on shared data and technology. It’s certainly the case that the boom in available data - crucial to an effective sales and growth strategy - weighs heavily on individual teams, and a shared approach to insights and analytics will certainly ease the load.
With Reveal, sales teams are able to adapt to this increasingly collaborative manner of working, that is likely to prove the most effective way forwards. With a founding team of successful startup launchers and project managers, the company has the voice and expertise to push this potentially groundbreaking and exciting concept into broader adoption.
With strong funding at its back, the company will support an increasing headcount across the business, as well as invest in further product development. Its recent acquisition of PartnerHacker, a media platform focused on the partnership ecosystem, marks a major milestone in bringing its new "Nearbound" concept to market - a Go-To-Market strategy that will "bring partner intel and influence to every step in the customer journey".
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2022
$50m
SERIES A
Sep 2020
$3.5m
SERIES A
Total funding: $54.4m
Company benefits
- Work from anywhere - on-site in Paris, 100% remote or from anywhere
- A Macbook and everything you need to be productive
- If you work remotely, we'll provide you with the necessary equipment (screen, desk, chair, Bluetooth headset etc.)
- Opportunity to join an ambitious start-up at an early stage
- Paid holidays and PTO
- Flextime
- Competitive benefits package (Alan coverage etc.)
- Strong company culture and inspiring individuals to work with!
- A deep dive into a project with experienced entrepreneurs, who are looking for excellence
Company HQ
Place Vendôme, Paris, France
Leadership
Gautier Machelon
(Co-Founder)Previously co-founded MyTraffic and Work4, and continues to serve there alongside work at Reveal.
Simon Bouchez
(Co-Founder & CEO)Long-term CEO of Multiposting, before leaving to serve as VP of Product Management at SAP. Was also a Techstars mentor.
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